Ratings based on 930 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
4.1 Service & staff
4.3 Room comfort
3.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 18, 2024 on Hotels
Comment from Hotel Management
Apr. 14, 2024 by Duty Manager , Hotel Management
Dear Luke,Thank you for your excellent review following your recent stay at Rendezvous Scarborough. We are pleased to see that you enjoyed your stay and we look forward to an opportunity to welcome you back for another stay in the future. Kind Regards, Emma Duty Manager
by A traveller
Posted Mar. 16, 2024 on Hotels
Comment from Hotel Management
Apr. 21, 2024 by Duty Manager, Hotel Management
Dear Haidee,Thank you for taking the time to provide a positive review of your recent stay. We are pleased to read that you enjoyed your stay and we look forward to the pleasure of welcoming you back soon.Warm Regards,EmmaDuty Manager
by A traveller
Posted Mar. 14, 2024 on Lastminute
Advertised as having laundry facilities but it doesn’t - you need tot take clothes to laundry mat. False advertising
Comment from Hotel Management
Apr. 21, 2024 by Duty Manager , Hotel Management
Dear Erin,Thank you for your review. Naturally, I was disappointed to learn of your experience during your recent stay at Rendezvous Scarborough, which does not meet the exceptional standards we aspire to. I sincerely apologise for the incorrect advertising as you have mentioned, and we are currently investigating this with our Expedia Team and Hotel Management. We look forward to an opportunity to welcome you back for a more enjoyable stay in the future. Kind Regards, Emma Duty Manager
by A traveller
Posted Mar. 11, 2024 on Hotels
Comment from Hotel Management
Apr. 21, 2024 by Duty Manager, Hotel Management
Dear Jordan,Thank you for taking the time to provide an excellent review of your recent stay. We are pleased to read that you enjoyed your stay and we look forward to the pleasure of welcoming you back soon.Warm Regards,EmmaDuty Manager
by A traveller
Wonderful stay
Posted Mar. 10, 2024 on HotelsLoved the area, the pool & buffet breakfast. Although in need of renovations, the hotel is still clean & well maintained. Staff were all very nice. Would definately stay again.
Comment from Hotel Management
Apr. 21, 2024 by Duty Manager , Hotel Management
Dear Luke,Thank you for taking the time to write us a review and to score us Perfect, what an encouragement for us! Our team takes great pride in looking after the needs of our guests and we are pleased that their level of service met your expectations. I greatly appreciate your valuable feedback as your views enable us to monitor our guests' needs and expectations and help us evaluate the standard of our services and facilities. Rest assured I am addressing your comments with our Hotel management. I hope we have the chance to welcome you back again soon. Kind Regards, EmmaDuty Manager
by A traveller
Posted Mar. 10, 2024 on Wotif
Needs updating and spa not heated disappointing
Comment from Hotel Management
Apr. 21, 2024 by Duty Manager , Hotel Management
Dear Alex,Thank you for your review following your recent stay at Rendezvous Scarborough. We pride ourselves in offering the best levels of accommodation standards and services and are disappointed to read that certain aspects of your stay did not meet your expectations. We have been prompt in sharing your comments with the relevant teams and do apologize for the inconvenience to your experience. We look forward to an opportunity to welcome you back for a more enjoyable stay in the future. Kind Regards, Emma Duty Manager
by A traveller
Posted Mar. 9, 2024 on Expedia
Great hotel, perfect location
Comment from Hotel Management
Apr. 21, 2024 by Duty Manager, Hotel Management
Dear Kevin,Thank you for taking the time to provide an excellent review of your recent stay. We are pleased to read that you enjoyed your stay and especially appreciated the central location of the hotel! We look forward to the pleasure of welcoming you back soon.Warm Regards,EmmaDuty Manager
by A traveller
Posted Mar. 9, 2024 on Wotif
Comment from Hotel Management
Mar. 31, 2024 by Duty Manager, Hotel Management
Dear Craig,Thank you for your 5/5 review! The team and I are thrilled you enjoyed your stay.Thank you for your recommendation and we hope to have the pleasure of welcoming you back very soon.Warm Regards,EmmaDuty Manager
by A traveller
Posted Mar. 4, 2024 on Wotif
View from the room wasn't what I expected for Deluxe Oceanfront. Disappointed that couldn't sit out on balcony as no balcony furniture, also very small balcony. Poor lighting in room and difficult to rehulate a/c.
Comment from Hotel Management
Apr. 21, 2024 by Duty Manager , Hotel Management
Dear Leanne,Thank you for your review following your stay at our hotel. We understand the disappointment many guests have felt at the removal of our balcony furniture, however, this was done off the back of a safety audit, which raised concerns about the security of the furniture in the presence of the 70km/h winds coming off the ocean. We have been prompt in sharing your comments with the relevant teams and do apologize for the inconvenience to your experience. We look forward to an opportunity to welcome you back for a more enjoyable stay in the future. Kind Regards, Emma Duty Manager
by A traveller
Posted Mar. 3, 2024 on Hotels
Wifi is terrible, breakfast is same every day and just above warm unless you time it right where replacement comes out.
Service is good.
Location is fabulous.
Hotel is tired and needs an upgrade however rooms etc all clean. You pay for location, not the ***** stars!
Comment from Hotel Management
Apr. 21, 2024 by Duty Manager , Hotel Management
Dear Tim,Thank you for taking the time to write us a review following your stay at Rendezvous Scarborough. We pride ourselves in offering the best levels of accommodation standards and services and are disappointed to read that certain aspects of your stay did not meet your expectations. We have been prompt in sharing your comments with the relevant teams and do apologize for the inconvenience to your experience. We look forward to an opportunity to welcome you back for a more enjoyable stay in the future. Kind Regards, Emma Duty Manager
