Ratings based on 482 Guest Reviews
Hear it directly from our travellers
4.0 Room cleanliness
4.1 Service & staff
3.7 Room comfort
3.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Generally good stay.
Posted Oct. 28, 2023 on HotelsGenerally a great stay but had a problem with the shower in the morning, which when i reported it, they just said ok, thank you. Anyway I did without the shower.
Comment from Hotel Management
Oct. 31, 2023 by Hotel Residenz, Hotel Management
Dear Mirco,thank you very much for your feedback. We're sorry that there was something wrong with the shower and even more so that we didn't respond properly when you let us know. This does not meet our standards and we will train our employees better. Please accept our sincer apology and thank you for your understanding.Best regards
by A traveller
Convenient Hotel.
Posted Oct. 22, 2023 on HotelsA nice room with a balcony that had everything one needed for an overnight stay.
Comment from Hotel Management
Oct. 31, 2023 by Hotel Residenz, Hotel Management
Dear Philip,thank you very much for the great feedback!Best regards
by A traveller from Unionville
Posted Sep. 29, 2023 on Expedia
Unfortunately there is no room service. If you stay for several days that's very inconvinient
Comment from Hotel Management
Oct. 6, 2023 by Hotel Residenz, Hotel Management
Dear Michael,thank you very much for your feedback.We no longer automatically clean the rooms every day. However, you can request cleaning at reception free of charge at any time. This is also signposted in the hotel.Best regards
by A traveller
Posted Aug. 19, 2023 on Hotels
Comment from Hotel Management
Oct. 6, 2023 by Hotel Residenz, Hotel Management
Liebe Irene,vielen Dank für das tolle Feedback!Herzliche Grüße aus Pforzheim
by A traveller
Posted Aug. 19, 2023 on Hotels
Comment from Hotel Management
Oct. 6, 2023 by Hotel Residenz, Hotel Management
Lieber Kevin,vielen Dank für das nette Feedback.Herzliche Grüße
by A traveller
All the conveniences I needed
Posted Jan. 20, 2023 on HotelsComment from Hotel Management
Jan. 24, 2023 by Hotel Residenz, Hotel Management
Dear Sybille,thank you very much for your great Feedback!Best regards
by A traveller from Unionville
Posted Dec. 17, 2022 on Expedia
Comment from Hotel Management
Dec. 22, 2022 by Hotel Residenz, Hotel Management
Lieber Michael,vielen Dank für das schöne Feedback!Herzliche Grüße aus Pforzheim
by A traveller
Posted Oct. 31, 2022 on Expedia
With a very helpful and friendly staff, this is a very comfortable hotel. I also appreciate the ability to use their laundry facilities while traveling.
Comment from Hotel Management
Nov. 3, 2022 by Hotel Residenz, Hotel Management
Dear Catherine,thank you very much for the great feedback!Best regards
by A traveller
Posted Oct. 4, 2022 on Expedia
Was weary good
Comment from Hotel Management
Oct. 25, 2022 by Hotel Residenz, Hotel Management
Dear Vito,thank you very much for your kind feedback.Best regards
by A traveller
Just perfect....
Posted Jul. 5, 2022 on HotelsGreat hotel with lift access to all floors including top floor breakfast room that had a great selection for all tastes. Convenient location and walking ng distance to restaurants and shops nearby. Thank you for a comfortable nights stay.
Comment from Hotel Management
Jul. 7, 2022 by Hotel Residenz, Hotel Management
Dear David,
thank you very much for your great feedback!
We hope we may welcome you again, soon.
Kind regards
