Ratings based on 899 Guest Reviews
Hear it directly from our travellers
3.8 Room cleanliness
3.9 Service & staff
4.0 Room comfort
3.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jun. 4, 2024
This Hotel is close to plenty of shopping and food options. It is close to everything you could need including the third-largest mall in America and an outlet. I found it to be perfect for a weekend stay while in town for a festival. Staff was very friendly and the room was huge.
by A traveller
Posted Apr. 26, 2024
Comment from Hotel Management
May 18, 2024 by Kareema, Hotel Management
Thank you for taking the time to leave us a review! We're glad to hear that you enjoyed your experience overall. Your feedback is important to us as we continually strive to enhance our services and exceed our guests' expectations. If there's anything specific you think we could improve upon to earn that extra star in the future, please feel free to let us know. We look forward to welcoming you back soon for an even better experience!
by A traveller
Posted Apr. 20, 2024
Comment from Hotel Management
May 10, 2024 by Alexandra, Hotel Management
Dear LIA,Thank you for rating us 4 out of 5! We're glad you enjoyed your stay. If there's anything we can improve to make your experience even better, please let us know. We hope to welcome you back soon!
by A traveller
Posted Mar. 25, 2024
Clean, friendly staff. Assist to all needs.
Comment from Hotel Management
May 10, 2024 by Alexandra, Hotel Management
Dear Sharne,Thank you for your kind review! We're delighted to hear that you enjoyed the cleanliness and friendly service provided by our staff. Your satisfaction is our top priority, and we're glad we could assist with all your needs. We hope to welcome you back for another great stay soon!
by A traveller
Posted Mar. 7, 2024 on Expedia
Comment from Hotel Management
Mar. 15, 2024 by Alexandra, Hotel Management
We are thrilled to hear that you had such a wonderful experience during your stay with us! Thank you for taking the time to rate us with five stars. We strive to provide exceptional service and comfort to all our guests, and it's incredibly rewarding to know that we've met your expectations. We hope to have the pleasure of welcoming you back again soon for another fantastic stay!
by A traveller
So bad service!
Posted Mar. 7, 2024 on HotelsWhen I bought beer and asked the front desk staff for a bottle opener, a young employee tried to lend it to me, but a senior employee took it back, saying that there was only one bottle opener in the hotel and that he could not lend it to the room. Even if I offered to use it for just an hour, he refused. I have traveled to hotels in many countries around the world, but this was my first time experiencing such a situation, and it was so absurd.
Comment from Hotel Management
Mar. 15, 2024 by Alexandra, Hotel Management
Dear guest,Thank you for sharing your feedback with us regarding your recent stay at our hotel. We sincerely apologize for the inconvenience you experienced when requesting a bottle opener from our front desk staff.We regret that our handling of your request did not meet your expectations. Please know that your feedback has been taken seriously, and we are addressing this issue internally to ensure that such situations do not occur in the future.Upon investigation, we discovered that we indeed had a shortage of bottle openers during your stay, which led to the misunderstanding you encountered. We apologize for any frustration or inconvenience this may have caused.Rest assured, we are actively working to rectify this situation by purchasing additional bottle openers to better accommodate our guests' needs. Your comments serve as valuable insight for us to improve our services, and we thank you for bringing this matter to our attention.We hope you will consider giving us another opportunity to provide you with the exceptional service and hospitality that we strive to deliver to all our guests.If you have any further concerns or would like to discuss your experience in more detail, please feel free to contact us directly. We appreciate your patronage and look forward to welcoming you back in the future.Warm regards,
by A traveller
Posted Mar. 6, 2024 on Hotels
Comment from Hotel Management
Mar. 7, 2024 by Alexandra, Hotel Management
Dear Colleen,Thank you for sharing your feedback. We're sorry to hear about your less-than-ideal experience. We value your input and would appreciate more details about your concerns to help us improve. Best regards,
by A traveller
Posted Mar. 3, 2024 on Hotels
Comment from Hotel Management
Mar. 7, 2024 by Alexandra, Hotel Management
Dear Evette,Thank you for your perfect 10 out of 10 rating for the Hyatt Place King of Prussia. It's clear that your experience was outstanding, highlighting the hotel's commitment to comfort and service. Your feedback serves as a valuable endorsement for those seeking a top-notch stay in King of Prussia, reflecting positively on the hotel's reputation and guest satisfaction.
by A traveller
Posted Mar. 3, 2024 on Expedia
Smells terrible. Not clean.
Comment from Hotel Management
Mar. 7, 2024 by Alexandra, Hotel Management
Thank you for taking the time to share your feedback with us. We sincerely apologize for the experience you had during your recent stay. We are genuinely surprised to hear about the unpleasant smell and cleanliness concerns you encountered, as we take great pride in maintaining a high standard of cleanliness throughout our property.Please rest assured that your comments have been brought to the attention of our housekeeping team, and we are actively investigating the matter to address any issues that may have occurred during your stay. We understand the importance of a clean and welcoming environment for our guests, and your feedback is invaluable in helping us improve.If you could provide more specific details about your experience, such as the date of your stay and the room you were in, it would greatly assist us in our investigation.
by A traveller
Very comfortable & clean!
Posted Mar. 2, 2024 on HotelsComment from Hotel Management
Mar. 7, 2024 by Alexandra, Hotel Management
Dear guest,Thank you so much for taking the time to provide us with a perfect 10 out of 10 rating for your recent stay at our hotel. We are thrilled to hear that your experience exceeded your expectations, and we greatly appreciate your positive feedback.It's always our goal to create a memorable and enjoyable experience for our guests, and we are delighted to know that we succeeded in providing you with exceptional service. Your satisfaction is our highest priority, and we are pleased to have met your expectations.We hope to have the pleasure of welcoming you back to our hotel in the future. If there is anything specific that stood out to you during your stay or any additional feedback you would like to share, please feel free to let us know. Your insights are valuable to us as we continually strive to improve and enhance the guest experience.Once again, thank you for choosing to stay with us. We look forward to the opportunity to host you again and provide another outstanding experience.Warm regards,
