Ratings based on 855 Guest Reviews
Hear it directly from our travellers
4.7 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 4, 2024
This was a great hotel. We were there for my wife’s college graduation with our family. The rooms were very nice and spacious. The staff had great attitudes and were very helpful. We will definitely stay there again.
Comment from Hotel Management
Mar. 5, 2024 by Shaina, Hotel Management
Thank you so much for your response. It was a pleasure to have you here during your wife's college graduation. We look forward to welcoming you back in the future. Have a great week and March.
by A traveller
Great
Posted Jan. 30, 2024 on HotelsIt was great convenient to the hospital
Comment from Hotel Management
Jan. 30, 2024 by Humberto , Hotel Management
Dear Valentina, Thank you for taking the time to share your experience with us. We strive to provide gracious and caring service and we are happy to hear that you found your stay to your liking. We hope to see you again in a near future.
by A traveller
Posted Jan. 29, 2024 on Hotels
Comment from Hotel Management
Jan. 30, 2024 by mo, Hotel Management
Thank you so much for the positive feedback. We look forward to having you again with us soon.
by A traveller
Posted Jan. 15, 2024 on Expedia
Water was being turned off at 10pm and only restored at 5am. Even though I was told that because of that parking would be at half pricing, I was still changed in full on my way out. Had to reach the front desk and review it. Breakfast was good, but the tables were dirty. Not crazy bad, but had much higher expectations when I booked. Definately will look for other option on my next trip to Phoenix.
Comment from Hotel Management
Jan. 16, 2024 by Junior, Hotel Management
Dear Charles, Thank you for taking the time to share your experience with us. We truly appreciate your business, and we are terribly sorry for not meeting your expectations. Unfortunately, it was during your stay we had to replace our pipeline and therefore our water supply had to be turned off. We strive to provide gracious and caring service and understand there is more options for travel. We truly hope you will consider us in a near future and thank you again for your feedback.
by A traveller from Caguas
Posted Jan. 15, 2024 on Expedia
Property did not had water during the night. Had to move to another hotel
Comment from Hotel Management
Jan. 16, 2024 by Mo, Hotel Management
Hello, I am very sorry of the experience you had with your most recent stay at our hotel. The water being shut off was a necessary repair that had to be done and we are extremely sorry for the inconvenience it caused for you. We hope to have an opportunity to mend the lack of experience and service you had and hope to see you again soon.
by A traveller
Posted Jan. 7, 2024 on Expedia
Comment from Hotel Management
Jan. 9, 2024 by Mo, Hotel Management
We appreciate the time you took to leave us a positive response and we look forward to seeing you again soon.
by A traveller
Posted Jan. 6, 2024 on Expedia
Comment from Hotel Management
Jan. 29, 2024 by Sarah, Hotel Management
Thank you so much for staying with us during your time in Phoenix. It was a pleasure to have you here as our guest.
by A traveller
Posted Jan. 6, 2024 on Expedia
It was a great stay despite our stay had to be cut a day short due to an emergency
Comment from Hotel Management
Jan. 9, 2024 by Mo, Hotel Management
We are sorry you had to cut your stay with us short but we look forward to seeing you again soon.
by A traveller
Disappointed stay in a normally pleasant hotel
Posted Jan. 5, 2024 on HotelsLove this hotel and stay here annually. This visit wasn’t as good as others. Parking is quite expensive, free drinks included with stay are terrible options, staff not as friendly, restaurant food wasn’t great.
Convenient location for us. Expensive stay.
Comment from Hotel Management
Jan. 9, 2024 by Mo, Hotel Management
We are sorry that your stay with us this time failed to meet your expectations. We appreciate the your time to leave the feedback and witll pass this on to upper management to see what steps we can implement to improve our service and we hope you consider staying with us again in the nearby future.
by A traveller
Posted Jan. 5, 2024 on Expedia
Comment from Hotel Management
Jan. 8, 2024 by mo, Hotel Management
We appreciate your business and the time you took to leave us a review.
