Ratings based on 564 Guest Reviews
Hear it directly from our travellers
3.0 Room cleanliness
2.9 Service & staff
3.0 Room comfort
2.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jan. 22, 2024 on Expedia
The lady at check in was very friendly. Stains on pillow cases, blanket and shower curtain were very dirty. The brand new looking paint on the outside of the building made me feel as if the inside would match, it did not. The inside hallways and room looked very used, worn and dirty. Walking up to the only entrance and exit were 3-4 undesirable looking men smoking and spitting on the sidewalk, I had to dodge stepping on the spit land mines. If it wasn’t for the excellent, friendly check in lady, I may have turned away and went somewhere else. Place inside needs to be rehabbed.
Comment from Hotel Management
Jan. 22, 2024 by Hotel Management, Hotel Management
Dear Laura, We appreciate your positive feedback about our friendly check-in service. However, we apologize for any inconvenience caused by the cleanliness issues and the property's appearance. Your comments are valuable, and we'll address them appropriately. Our team is committed to making necessary improvements. We appreciate your understanding and hope to have the opportunity to provide a more enjoyable experience in the future.Sincerely,Hotel Management
by A traveller
Exceptional
Posted Jan. 15, 2024 on HotelsRoom was clean except we didn’t have tissue or hand soap in our bathroom the room has a modern update compared to another extended stay I stayed in no complaints the price was right for a one night stay! Staff was polite!
Comment from Hotel Management
Jan. 15, 2024 by Hotel Management, Hotel Management
Dear Lovneet, We appreciate your positive feedback about your stay at Extended Stay America! It's fantastic to hear that you found the room clean with modern updates. However, we apologize for the oversight with some amenities, and we're glad it didn't impact your overall satisfaction. Your kind words about the staff are appreciated. Thank you for choosing us, and we hope to welcome you back for another enjoyable stay in the future!Sincerely,Hotel Management
by A traveller
Posted Jan. 11, 2024 on Expedia
by A traveller
Posted Dec. 28, 2023 on Expedia
by A traveller
Posted Dec. 17, 2023 on Expedia
Very nice 😊
by A traveller
Posted Dec. 7, 2023 on Hotels
by A traveller
Posted Nov. 20, 2023 on Expedia
This is not really a hotel, but a place where individuals can live daily, weekly or monthly. The rooms are set up like a miniature studio apartment. Very small. The people staying here are sketchy. There are people in the parking lot all hours of the day and night drinking and smoking. We honestly thought our car would not be in the parking lot the next morning. The front office closes very early and opens late the next day so if you need anything, you are out of luck. The towels in the room were stained. When we pulled down the blanket to the bed, there was hair in the bed. We ended up sleeping on top of the blankets and put our t-shirts over the pillows. Clearly, the sheets had not been changed. I would not recommend this place at all, it's disgusting. A very gross establishment that should be condemned.
Comment from Hotel Management
Nov. 21, 2023 by Hotel Management , Hotel Management
Dear Michele, We are grateful for your honest feedback as it helps us to constantly improve our services for our guests. It is our responsibility to follow the proper processes to ensure that every guest suite is well-maintained and clean. From the moment you check in to the time you check out, we strive to offer exceptional customer service and meticulous attention to detail in all aspects of our property. We regret that we could not provide you with this experience and will take appropriate measures to address the issues you have mentioned. We will look into this matter and take the necessary steps to ensure our guests have a comfortable and pleasant stay at our property. We hope you can give us another opportunity to show you the level of service we are known for and which you deserve.Sincerely,Hotel Management
by A traveller
Posted Nov. 18, 2023 on Expedia
by A traveller
Posted Nov. 12, 2023 on Expedia
The location is very unsafe.
Access to the parking from the street is really inconvenient.
Comment from Hotel Management
Nov. 23, 2023 by Hotel Management, Hotel Management
Dear Veronica, Thank you for being our guest and posting a review. Please accept our sincere apologies for the security issues you experienced during your stay. The security of our guests is of utmost importance. Moreover, our security team is reliable and well-trained, and we work very closely with local law enforcement agencies to keep our guests safe and secure during their stay. We look forward to welcoming you back to provide you with the outstanding experience you always deserve.Sincerely,Hotel Management
by A traveller
Posted Nov. 1, 2023 on Expedia
The room,elevators and the room smelled weird almost like cigarettes it bad and the tube was dirty too
Comment from Hotel Management
Nov. 2, 2023 by Hotel Management, Hotel Management
Dear Julian, Please accept our apologies for not meeting your expectations. Cleanliness is a top priority for all our employees, and we take these issues seriously. We will address this matter with our head of housekeeping and with the department associates to ensure this is resolved. We appreciate your patience and for bringing this to our attention. We would welcome another opportunity to show you the outstanding stay you deserve, and we do hope to welcome you back again soon.Sincerely,Hotel Management
