Ratings based on 880 Guest Reviews
Hear it directly from our travellers
2.1 Room cleanliness
2.7 Service & staff
2.4 Room comfort
2.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 23, 2024
Did not stay there. The room smelled like cigarettes, the bathroom door was smashed and the place area did not feel safe. I requested near the airport which it was not. I would like a refund!
by A traveller
Posted Mar. 3, 2024
It's cheap for a reason. There's no daily room cleaning and it was difficult to get any service. The toilet was broken.
by A traveller from River Ridge
Posted Jan. 31, 2024 on Expedia
Comment from Hotel Management
Mar. 23, 2024 by Adraine Rediresponse Specialist, Hotel Management
Hello Nelson, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS PHOENIX - DUNLAP AVE and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist
by A traveller
Posted Jan. 31, 2024 on Expedia
Comment from Hotel Management
Feb. 2, 2024 by Gabrielle RediResponse Specialist, Hotel Management
Thank you for taking a moment to leave a review, Charnae36. The staff and I at the HomeTowne Studios Phoenix - Dunlap Ave were disappointed to see your 1/5 score following your stay. In order to understand what prompted your 1/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Red Roof Management
by A traveller
Posted Jan. 29, 2024 on Expedia
This hotel was an absolute catfish. Upon entering the property there are a lot of people hanging out in the parking lot. Also, the room was absolutely disgusting. Appears this place is used as short term rentals/efficiencies. Wish I could add photos of our room. 10/10 do NOT recommend. Left 5 minutes into check-in.
Comment from Hotel Management
Jan. 30, 2024 by Gabrielle RediResponse Specialist, Hotel Management
Dear Tatianna,Thank you for your review following your stay at HomeTowne Studios Phoenix - Dunlap Ave. It was regretful to have discovered that you weren’t thoroughly impressed with us during your recent stay. You indicated that the individuals in the parking lot, the disgusting room and the other listed issues hindered your stay, which was saddening to read. Please accept our sincerest apologies for the situation described.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We wish you all the best in your future travels.With thanks, Red Roof Management
by A traveller
Posted Jan. 29, 2024 on Hotels
Check in clerk was awesome but room was in need of many repairs. Microwave gross, cabinet doors falling apart, shower curtain dirty, and roaches!
Comment from Hotel Management
Jan. 30, 2024 by Gabrielle RediResponse Specialist, Hotel Management
Dear Beth,Thank you for your review following your stay at HomeTowne Studios Phoenix - Dunlap Ave. I am thrilled that you found our clerk to be awesome. However, you stated that the pest you reported, the gross microwave and the other listed issues hindered your stay. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Red Roof Management
by A traveller
Posted Jan. 27, 2024 on Expedia
Comment from Hotel Management
Jan. 28, 2024 by Tianna RediResponse Specialist, Hotel Management
Hello Jon,Thank you for taking a moment to complete our survey. The staff at the HomeTowne Studios Phoenix - Dunlap Ave and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where Red Roof can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Red Roof Management
by A traveller
Posted Jan. 21, 2024 on Hotels
It was good I only needed to stay for one night
Comment from Hotel Management
Jan. 22, 2024 by Tianna RediResponse Specialist, Hotel Management
Dear Sonya,Thank you for taking the time to share your feedback regarding your experience at the HomeTowne Studios Phoenix - Dunlap Ave. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding that you were pleased with the our location. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.Red Roof hope to continue to provide great experiences for you. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.Sincerely,Red Roof Management
by A traveller
A true dump
Posted Jan. 21, 2024 on HotelsI literally checked in 38 mins ago and i do not wish these disgusting unlivable conditions on anyone I walked into a filthy room that liturally smelled like somebody was just staying in it as it reeked like if somebody just finished using the restroom(#2) and heavy cigarette smell Roaches crawling on walls and bathroom trash was left throughout the unit McDonald's bag full of trash a dope bag a needle cap a and a burnt cigarette still sitting on the broken ac/heater the blankets were dirty and oil stained all over cobwebs and heavy amounts if dust build up horrible horrible 41 mins now I've been here I went and found the house keeping lady and let her know and showed her the photos but she was obviously not concerned I want all my money back for this booking as I'll be leaving ASAP I left the friendly gal at the office know and showed her the photos as well and contacted booking I wasn't here a full hour and I had to abandon ship I was so grossed out
Their photos for this property are very very very very desiving and they should really upload what the place is really like
Comment from Hotel Management
Jan. 22, 2024 by Tianna RediResponse Specialist, Hotel Management
Hello Robert,I appreciate you sharing your feedback following your stay at the HomeTowne Studios Phoenix - Dunlap Ave. I was saddened to read that your stay fell short of your expectations due to the pests you reported, the uncleanliness of the room, the upkeep of the room and the other highlighted concerns that hindered your stay. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified management of your comments so they can work with the specialists to ensure everything is as it should be.It is our primary intention to provide our guests with a home away from home experience and we are sorry that was not achieved with your stay. Nevertheless, we appreciate your kind remarks regarding the hospitality of our staff. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Red Roof Management
by A traveller
Posted Jan. 21, 2024 on Expedia
WHAT a DUMP! Since they took a $100 security deposit, the first thing I did was photograph all the damage in the room. Holes in the walls, dents in the doors, chips & burns in the countertops, cracked caulking, you name it. It took 10 minutes and about 30 photos to record it all - just in case they tried to say I did some kind of damage. The only thing in the room that WASN'T damaged was the TV and night stand. There was an 8" spot in the tub that had rusted and been "repaired" with that ceramic chip repair paint.
Then there was the issue of roaches. I saw and photographed 2 full-sized adult roaches and 3 little ones.
When I got out of the shower I made the mistake of walking around the room barefoot - and I discovered the floors were filthy. The flooring color hid the dirt well - but the bottoms of my feet were almost black after just a couple of minutes walking around.
At least the linens looked clean (I checked VERY closely for signs of bedbugs and thankfully there weren't any).
The bed itself was comfortable, so at least there was that.
There were no dishes, silverware, or even glasses in the kitchenette - which seems odd. There was no icemaker anywhere in the whole place.
The staff were friendly and helpful enough, and the area around the hotel was nice.
Overall this was the WORST place I have ever stayed. If I hadn't been so exhausted after 12 hours on the road I would have demanded a refund, checked out, and gone elsewhere.
Comment from Hotel Management
Jan. 22, 2024 by Tianna RediResponse Specialist, Hotel Management
Hello Robert,I appreciate you sharing your feedback following your stay at the HomeTowne Studios Phoenix - Dunlap Ave. I was saddened to read that your stay fell short of your expectations due to the pests you reported, the uncleanliness of the room, the upkeep of the room and the other highlighted concerns that hindered your stay. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified management of your comments so they can work with the specialists to ensure everything is as it should be.It is our primary intention to provide our guests with a home away from home experience and we are sorry that was not achieved with your stay. Nevertheless, we appreciate your kind remarks regarding the hospitality of our staff. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,Red Roof Management
