Ratings based on 946 Guest Reviews
Hear it directly from our travellers
3.0 Room cleanliness
3.5 Service & staff
3.1 Room comfort
2.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted May 21, 2023 on Expedia
Aleast they had clean swimming pool.
Comment from Hotel Management
May 22, 2023 by Guest Relations Specialist, Hotel Management
Hi Caroline,Thank you for your feedback. We appreciate your acknowledgment of our clean swimming pool. Maintaining a clean and well-maintained pool is important to us, as we want to provide a pleasant experience for our guests. We apologize if there were other aspects of your stay that did not meet your expectations. We value your feedback and will take it into consideration to make necessary improvements. We hope to have the opportunity to better serve you in the future.
by A traveller
Posted May 12, 2023 on Expedia
I first was put in a room that somebody had just gotten out of… the door was open and the room smelled of smoke.. the towels had hair on it and the phone didn’t work…so I asked for another room…the next room was ok but as a housekeeper myself they need to do better with the cleaning and presentation…also the security guard was very rude I had two reservations because I showed up early the night before my 3 nights booked reservation…the next day a housekeeper came to my room I told her I’m staying and she said you need to call front desk…so I did and front desk said just come with my I’d and key and I’m good I did that and came back to my room…a little later a loud bang was on my door it was the security guard he said get out of this room now I said why he said you need to leave and then said if I don’t open my door he was gonna come in…I didn’t open it and told him everything is taken care of and my room is payed for and to confirm with front desk he refused to listen and tried to bust open my door..thank goodness I had the latch on…he then told me to open the door or he is going to call the police and he did call the police so I called front desk and they said something to him over a radio and he left he didn’t even apologize….very poor service at this motel I will never go back
Comment from Hotel Management
May 14, 2023 by Manager, Hotel Management
Hello Wiletra,We appreciate your feedback. Thank you for staying with us. Please let us know if you find yourself back in the area. We would love to turn this experience around.
by A traveller
Posted May 7, 2023 on Expedia
Everything was good except the elevator looked a bit scary and someone had urinated in there.
Comment from Hotel Management
May 10, 2023 by Guest Relations Specialist, Hotel Management
Hi Geneva,Thank you for sharing your feedback with us. We appreciate your positive comments about your overall experience. However, we are sorry to hear about your concerns regarding the elevator.Maintaining a clean and safe environment is of utmost importance to us, and we apologize for any inconvenience caused by the cleanliness issue you encountered in the elevator. We take this matter seriously and will address it immediately with our maintenance and housekeeping teams to ensure that it is thoroughly cleaned and properly maintained.Please rest assured that this does not reflect our usual standards, and we will take steps to prevent such occurrences in the future. We appreciate you bringing this to our attention, as it allows us to improve and provide a more enjoyable experience for our guests.We value your feedback and look forward to welcoming you back for an even better experience.
by A traveller
Posted May 3, 2023 on Expedia
Comment from Hotel Management
May 24, 2023 by Guest Relations Specialist, Hotel Management
Dear Jose,Thank you for choosing to stay at our hotel and for taking the time to rate your experience. We appreciate your feedback, and we are glad that you chose to stay with us.If you have any specific feedback or suggestions regarding your stay, please feel free to reach out to us. We are always looking for ways to improve our services and enhance the guest experience.We hope to have the opportunity to welcome you back in the future and provide you with an even better stay.Thank you once again for your rating, and we look forward to serving you again.
by A traveller
Posted Apr. 29, 2023 on Hotels
Comment from Hotel Management
May 2, 2023 by Guest Relations Specialist, Hotel Management
Dear Eric,We regret to discover that you weren't thoroughly impressed with us during your most recent stay. On behalf of our entire team, we would like to apologize for failing to exceed your expectations. Your rating will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for you and other guests in the future. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
by A traveller
Posted Apr. 25, 2023 on Expedia
Lots of criminal activity..scared seeing other tenets with guns, shooting 3am
Comment from Hotel Management
Apr. 26, 2023 by Manager, Hotel Management
Hello Rosalva Flores, Thank you for taking the time to leave your feedback. I am appalled to hear that you did not feel safe during your most recent stay with us. I want to assure you that we take the security of our guests extremely seriously. We do whatever is within our control to create a peaceful, safe and hospitable environment. Your comment has been forwarded to the management and will be discussed with the security and front desk staff.
by A traveller
Posted Apr. 20, 2023 on Expedia
Comment from Hotel Management
May 11, 2023 by Guest Relations Specialist, Hotel Management
Dear Demaris,We regret to discover that you weren't thoroughly impressed with us during your most recent stay. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your rating will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for you and other guests in the future. We hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
by A traveller
Posted Apr. 19, 2023 on Hotels
Comment from Hotel Management
Apr. 20, 2023 by Guest Relations Specialist, Hotel Management
Hello Angel, we understand that you had a neutral experience during your stay with us. We take all feedback seriously and would love to hear more about your stay so we can continue to improve and provide the best possible experience for our guests. We are always looking for ways to enhance our accommodations and amenities. We want to make sure that all of our guests have a comfortable and enjoyable stay with us. Thank you for choosing to stay with us, and we hope to have the opportunity to serve you again in the future.
by A traveller
Posted Apr. 16, 2023 on Expedia
Comment from Hotel Management
May 8, 2023 by Guest Relations Specialist, Hotel Management
Dear George,We regret to discover that you weren't thoroughly impressed with us during your most recent stay. On behalf of our entire team, we would like to apologize for failing to exceed your expectations. Your rating will encourage all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for you and other guests in the future. We hope you will consider staying with us again so we can have another chance to provide you with a superior experience.
by A traveller
Posted Apr. 13, 2023 on Hotels
Comment from Hotel Management
Apr. 13, 2023 by Guest Relations Specialist, Hotel Management
Hi Isabelle, we're thrilled to hear that you had an enjoyable stay with us. We strive to provide each guest with an exceptional experience, and it's wonderful to know that we were able to meet your expectations. From our comfortable accommodations to attentive staff, we hope every aspect of your stay was top-notch. We'd love to welcome you back again in the future, and if there's anything we can do to make your next stay even more enjoyable, please don't hesitate to let us know. Thank you again for choosing to stay with us, and we hope to see you soon!
