Ratings based on 925 Guest Reviews
Hear it directly from our travellers
3.5 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Apr. 10, 2024
Mattress does not even have a box springs.
Place looks like the 70 or 80s
Needs cleaning and remodeling.
Would not stay again.
Comment from Hotel Management
Apr. 10, 2024 by Guest Relations Management, Hotel Management
Dear Elana, Thank you for sharing your feedback with us following your recent stay. We genuinely appreciate your insights into your experience, and we are deeply sorry to hear that your stay did not meet your expectations. We understand the importance of comfortable accommodations, and we apologize for any inconvenience caused by the lack of box springs on the mattress. Regarding the appearance and cleanliness concerns you mentioned, please rest assured that we take such matters seriously. We have already addressed these issues with our housekeeping team, and we are actively working on remodeling and updating our facilities to ensure a more modern and inviting atmosphere for our guests. Your feedback is invaluable as it helps us identify areas for improvement, and we hope to have the opportunity to welcome you back in the future for a more satisfying stay.
by A traveller
Posted Feb. 21, 2024 on Expedia
The fire alarm in the room had a plastic bag over it. No towel racks in bathroom. Toilet paper did not have a dispenser. The tub area was all cracked. The sheets were very wrinkled.
Comment from Hotel Management
Feb. 21, 2024 by Guest Relations Management, Hotel Management
Dear Becky,We are very sorry to hear about your experience during your recent stay. Your feedback is invaluable to us and we apologize for any inconvenience. The issues you highlighted with the smoke alarm, toiletries, state of the bath and wrinkled sheets are certainly not up to our standards and we are committed to resolving them quickly. Please note that we take your comments seriously and are working hard to resolve these issues to ensure a more comfortable and enjoyable experience for all guests. We appreciate your patience and hope to have the opportunity to welcome you for a much better stay in the future.
by A traveller
Posted Feb. 20, 2024 on Expedia
Comment from Hotel Management
Feb. 21, 2024 by Guest Relations Management, Hotel Management
Dear Derrick,We're truly disheartened to see your dissatisfaction reflected in your rating. We understand that your experience fell short of expectations, and we genuinely apologize for any shortcomings you encountered during your stay. We value all feedback, and although we wish we had more specific insights to address your concerns, please know that your comfort and satisfaction are our top priorities. We would love the opportunity to learn more about your experience and make things right. Your feedback is invaluable in helping us improve, and we hope to have the chance to exceed your expectations in the future.
by A traveller
Posted Feb. 13, 2024 on Expedia
Comfortable pillows and blackout curtains were highly effective. Plenty of toilet paper stocked. Smelled like smoke inside my room and weed outside the property. Close to several eateries at each corner of the intersection.
Comment from Hotel Management
Feb. 16, 2024 by Guest Relations Management, Hotel Management
Dear Jose, We're overjoyed to hear about your overall positive experience during your stay! It's fantastic to know that you found our comfortable pillows and blackout curtains to your liking, ensuring a restful night's sleep. We're also delighted to hear that our attention to detail in stocking plenty of toilet paper didn't go unnoticed. However, we apologize for any inconvenience caused by the smoke smell in your room and the aroma outside the property. We're continuously working to improve our air quality standards to ensure a fresh and pleasant environment for all our guests. It's wonderful that you appreciated the convenient location, with a variety of eateries just around the corner. We hope to welcome you back for another enjoyable stay soon!
by A traveller
Posted Feb. 12, 2024 on Expedia
The hotel is old and neglected. Unfriendly staff, they did not clean the room after the first night. I won't go back to that place.
Comment from Hotel Management
Feb. 12, 2024 by Guest Relations Management, Hotel Management
Dear Mario,We're truly sorry to hear about your disappointing experience at our hotel. It's disheartening to learn that the condition of the property and the service you received fell short of your expectations. We strive to provide a welcoming and comfortable environment for all our guests, and we regret that we missed the mark during your stay. Rest assured, we take your feedback seriously and will address the issues you've highlighted to ensure a better experience for future guests. We sincerely hope you'll consider giving us another chance to exceed your expectations in the future. Thank you for bringing these concerns to our attention.
by A traveller
Posted Feb. 9, 2024 on Expedia
We didn't have hot water in the morning.
Comment from Hotel Management
Feb. 9, 2024 by Guest Relations Management, Hotel Management
Dear Matthew,I'm genuinely sorry to hear about your experience with the lack of hot water during your stay. We understand how essential a hot shower is to start the day off right, and we apologize for any inconvenience this may have caused you. Rest assured, we take your feedback seriously and will work diligently to address this issue promptly to ensure it doesn't occur in the future. Your comfort and satisfaction are of the utmost importance to us, and we appreciate you bringing this matter to our attention. We hope to have the opportunity to welcome you back for a much-improved experience.
by A traveller
Posted Feb. 7, 2024 on Expedia
Old and needs updating.?
Comment from Hotel Management
Feb. 7, 2024 by Guest Relations Management, Hotel Management
Dear Sue,We're truly sorry to hear about your experience at our hotel. Your feedback is invaluable to us, and we apologize for any inconvenience caused by the outdated facilities. Rest assured, we're continuously striving to enhance our guests' experiences, and we'll take your comments into serious consideration as we plan for future improvements. We hope you'll give us another chance to exceed your expectations on your next visit. Thank you for bringing these issues to our attention.
by A traveller
Posted Feb. 6, 2024 on Expedia
Pictures were deceiving, the property was dirty, and the breakfast was not served hot. Overall was not a great experience.
Comment from Hotel Management
Feb. 7, 2024 by Guest Relations Management, Hotel Management
Dear Marvin,We extend our sincerest apologies for the disappointment you experienced during your recent stay with us. It deeply troubles us to hear that the presentation of our property did not align with your expectations based on the provided images. Maintaining cleanliness and ensuring a welcoming atmosphere are top priorities for us, and we regret that we fell short in meeting these standards during your visit. Additionally, we apologize for the oversight regarding the temperature of the breakfast items. Please know that your feedback is invaluable to us, and we will take immediate action to address these concerns to prevent any recurrence in the future. We hope for the opportunity to regain your trust and provide you with the exceptional experience that you rightfully deserve should you choose to stay with us again.
by A traveller
Posted Feb. 6, 2024 on Expedia
Bed was horrible!!! Hotel is definitely outdated and has a musty old smell throughout. The area around the hotel is a loud and unsafe. Drug addict asking for money or food when walking to the McDonald’s next door. Never will be back! I would pay double to not stay there again.
Comment from Hotel Management
Feb. 7, 2024 by Guest Relations Management, Hotel Management
Dear Angela,We sincerely apologize for the discomfort you experienced during your recent stay with us. It deeply concerns us to hear about your dissatisfaction with the quality of our beds and the outdated condition of our hotel, as well as the unpleasant odor you encountered. Your feedback regarding the surrounding area's safety and noise level is also alarming, and we understand the importance of feeling secure and comfortable during your stay. We take such concerns very seriously, and we will be addressing these issues promptly to ensure a more pleasant experience for our guests in the future. Your comments are invaluable to us, and we hope to have the opportunity to regain your trust and welcome you back for a more enjoyable stay.
by A traveller
Posted Feb. 1, 2024 on Expedia
Convenient location. Needs an interior upgrade.
Comment from Hotel Management
Feb. 2, 2024 by Guest Relations Management, Hotel Management
Dear Martina, We greatly appreciate you sharing your thoughts on your recent stay with us! Your feedback is a valuable compass that guides us towards creating an even more exceptional experience for our guests. We're thrilled to hear that our convenient location met your expectations. Your comment about the need for an interior upgrade is duly noted, and rest assured, we're continuously working to enhance our facilities to ensure a stylish and comfortable atmosphere for all our guests. Your insights are instrumental in our journey towards excellence, and we look forward to welcoming you back soon for an even more delightful experience.
