Ratings based on 433 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 18, 2024 on Expedia
Comment from Hotel Management
Feb. 20, 2024 by Hotel General Manager, Hotel Management
Dear David,We are happy you had such a lovely stay at Scottsdale Marriott at McDowell Mountains! Thank you for sharing your rating with us, and we look forward to hosting you again soon for an even more wonderful experience.Sincerely,Donalei Smith,Hotel General Manager
by A traveller
Posted Feb. 15, 2024 on Expedia
location, helpful staff, clean
Comment from Hotel Management
Feb. 17, 2024 by GM, Hotel Management
Dear Negin, Thank you for staying with us and also for the excellent review. It is always a pleasure to know that we exceeded our guests' expectations, and we appreciate you mentioning how much you enjoyed our location, attentive associates, and our hotel cleanliness. Providing a comfortable and enjoyable experience for our guests is always a top priority. We hope to see you again soon, and we wish you all the best with your travels. Sincerely,Donalei SmithHotel General Manager
by A traveller
Posted Feb. 10, 2024 on Expedia
Very comfortable stay and accommodating staff.
Comment from Hotel Management
Feb. 10, 2024 by gm, Hotel Management
Dear Anita, Thank you for the excellent comments in your review. We are delighted you had an excellent stay and that our associates helped make your visit memorable. It is wonderful to know your room provided the comforts you deserve and that you enjoyed our fresh, spacious accommodations. Thank you for recommending Scottsdale Marriott at McDowell Mountains to future guests, and we look forward to welcoming you again soon.Sincerely,Donalei SmithHotel General Manager
by A traveller
Posted Jan. 27, 2024 on Hotels
Comment from Hotel Management
Jan. 29, 2024 by Hotel General Manager, Hotel Management
Dear Lindsey,We hope you loved many aspects of our hotel, and we appreciate you sharing your rating. We are disappointed that we may not have lived up to all of your expectations, and we are grateful for your feedback. We will share your review appropriately, and we hope you will give us another chance to provide you with the flawless hospitality you should always expect from us.Sincerely,Donalei Smith,Hotel General Manager
by A traveller
Posted Jan. 21, 2024 on Expedia
The facility & the staff were very nice. But for the price, we expected more. Only 1 of our room keys would ever work in our door. When trying to leave with our car, the ticket they gave us to scan to raise the gate wouldn't work, so we had to walk up to the front desk twice before we could get our car out. There was no complimentary coffee in the lobby. We were told that there was a shuttle to take us to Barrett Jackson, then we were told that we should just call an uber. There was no hot water in the shower in the morning, cold shower was not fun.
Comment from Hotel Management
Jan. 22, 2024 by Hotel General Manager, Hotel Management
Dear Michael,Thank you for taking the time to share your experience with us. The issues with the room keys, the parking gate, and the lack of complimentary coffee are certainly not reflective of the standard we strive to uphold. We apologize for the inconvenience caused, and we will address these matters appropriately to prevent similar occurrences in the future. We are also sorry for the lack of hot water in your room, and we will share these comments appropriately to ensure future guests do not encounter the same issues. We hope to have the chance to welcome you back in the future and provide you with a much-improved and satisfying experience.Sincerely,Donalei SmithHotel General Manager
by A traveller
Posted Jan. 2, 2024 on Hotels
It was fine
Comment from Hotel Management
Jan. 5, 2024 by Hotel General Manager, Hotel Management
Dear Jake, Thank you for staying with us and also for the generous review. It is always a pleasure to know that we lived up to your expectations, and we appreciate your comments. it was our pleasure hosting you at Scottsdale Marriott at McDowell Mountains, and we hope to see you again soon. Until then, we wish you all the best with your travels!Sincerely,Donalei SmithHotel General Manager
by A traveller
Posted Dec. 29, 2023 on Expedia
Comment from Hotel Management
Jan. 19, 2024 by Hotel General Manager, Hotel Management
Dear Nathan, Thank you for being our guest and for the great rating! It is excellent to learn how much you enjoyed your time at Scottsdale Marriott at McDowell Mountains and that we exceeded all of your expectations. That is what we like to see! We cannot wait to share another fantastic experience with you soon.Sincerely,Donalei SmithHotel General Manager
by A traveller
Posted Dec. 26, 2023 on Hotels
Comment from Hotel Management
Dec. 28, 2023 by Hotel General Manager, Hotel Management
Dear Giordano, Thank you for choosing our hotel, and for your candid rating. On behalf of our entire team, we offer our sincere apologies for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us.Sincerely,Donalei SmithHotel General Manager
by A traveller from Mercer Island
Posted Nov. 30, 2023 on Expedia
Stayed for Thanksgiving holiday, had connecting rooms with the kids, great space for a 5 days and close to central Scottsdale to visit family and walk the TPC courses. Don’t miss Toro and family friendly Draft Kings restaurants.
Comment from Hotel Management
Dec. 1, 2023 by Hotel General Manager, Hotel Management
Dear Michael, Thank you for choosing Scottsdale Marriott at McDowell Mountains and also for your generous review. We are pleased our location added to the enjoyment of your visit. We hope to welcome you again soon.Sincerely,Donalei SmithHotel General Manager
by A traveller
Old and gross
Posted Nov. 21, 2023 on HotelsSuper outdated. The outside is beautiful but once you're inside and walking down the halls and in your room everything is so old with stains. The showers water pressure was really back and forth as well as the water temperature. It felt like we were on a well. My window wouldn't close all the way and jets were landing at the Scottsdale Airport so it was very loud. Fire alarm woke us up early, thankfully it was resolved quickly but it was annoying. It was kind of a joke of a hotel. The staff was wonderful but it was just a show. Drinks were way overpriced.
But the staff members were AMAZING!!
Comment from Hotel Management
Nov. 21, 2023 by Hotel General Manager, Hotel Management
Dear Rebecca, Thank you for your candid feedback. We sincerely apologize for the inconvenience you encountered with the quality and condition of our property and your room. Providing a comfortable and enjoyable atmosphere is what we strive for, and we regret not meeting your expectations. Please be assured that your comments will be shared with the appropriate team to enhance the overall guest experience. On a positive note, we are glad to know that you enjoyed our attentive and courteous service. We appreciate your insights and look forward to welcoming you back for a flawless visit.Sincerely,Donalei SmithHotel General Manager
