Ratings based on 933 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.5 Service & staff
4.7 Room comfort
4.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jan. 21, 2024 on Hotels
by A traveller
Posted Jan. 15, 2024 on Expedia
Everything was wonderful from accomodations to. Style to food was exceptional.
by A traveller
Posted Jan. 13, 2024 on Expedia
Comment from Hotel Management
Feb. 3, 2024 by Hotel Management, Hotel Management
Dear Justin,Thank you for your recent stay with us. We are disappointed to learn that your recent stay did not live up to your expectations. Everything we do is directed at curating a seamless, enriching, and elevated stay for every guest, and we apologize that this was not your experience. It would be an honor to welcome you back so we can regain your trust and show you our devotion to superior hospitality.Warm Regards,Hotel Management
by A traveller
Posted Jan. 3, 2024 on Expedia
The only thing I did not like was the water was not hot enough for the shower.
Comment from Hotel Management
Jan. 31, 2024 by Hotel Management, Hotel Management
Dear Darla, Thank you for staying with us. While we are glad your overall stay was a pleasant one, we are sorry to hear about the water temperature issue during your stay. We understand how important a refreshing shower is, and we apologize for the frustration this may have caused. Our maintenance team will work on resolving this matter to ensure a comfortable experience for all future guests. We appreciate your patience and look forward to making your next stay a seamless one. Warm Regards,Hotel Management
by A traveller
Posted Dec. 22, 2023 on Expedia
One of the cleanest properties I have been at lately. Very quiet stayed in a corner suite beautiful sunset view.
Comment from Hotel Management
Dec. 23, 2023 by Hotel Management, Hotel Management
Dear Leisha, Thank you for being our guest at The Westin Phoenix Downtown, and for your excellent review. We are thrilled to read you had a great stay, and that our spotless and rejuvenating property with stunning views enhanced your visit. It was our pleasure accommodating you, and we look forward to welcoming you back for another enriching experience.Warm Regards,Hotel Management
by A traveller from Surprise
Posted Dec. 17, 2023 on Expedia
Great stay for an overnighter!
by A traveller
Great place to stay downtown
Posted Dec. 11, 2023 on HotelsOur room was spacious, clean, and luxurious. We were surprised at the large size of the room and bathroom. Also plenty of closet space, which is rare for a hotel. We loved the restaurant and bar. Food and service were good. All of the hotel employees we had contact with were friendly and helpful.
by A traveller
Posted Dec. 8, 2023 on Expedia
The staff is friendly and helpful, the room is spacious, and the bed is comfortable. They conveniently store our luggage after checkout, allowing us to focus on our day's work without lugging it around. The breakfast at the clubhouse is both adequate and tasty, with a variety every morning. My only suggestion is to offer hot beverages throughout the day at the clubhouse. Overall, it was a great experience, and I would definitely choose to stay at Westin again.
by A traveller
Posted Dec. 5, 2023 on Hotels
by A traveller
Posted Dec. 4, 2023 on Expedia
It was beautiful inside. There were minor things that I saw that made me feel unsure lol there was a orange or cherry pit in my sink when I was checking it out, and some stains on the wall that made me question it. Other than that. The room was beautiful and the staff was extremely friendly,
Comment from Hotel Management
Dec. 6, 2023 by GENERAL MANAGER, Hotel Management
Dear Demi, Thank you for your review of The Westin Phoenix Downtown. We are pleased that you enjoyed your overall stay; however, we are sorry you had some service issues in your guestroom. We aim to exceed your expectations and go above and beyond for our guests, so we regret that this was not your experience. We have shared your comments with our associates, and taken proper action to ensure we do not repeat these concerns in the future. Again, we apologize, and we hope you will consider us whenever you return to the area in the future.Warm Regards,Hotel Management
