Ratings based on 763 Guest Reviews
Hear it directly from our travellers
3.5 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from CANAL WINCHESTER
Posted May 20, 2024
The breakfast was disappointing, very limited options. The room and amenities were not worth the price.
Comment from Hotel Management
May 21, 2024 by Manager, Hotel Management
Hello SHARON,Thank you for sharing your feedback with us. We apologize that the breakfast options did not meet your expectations. We appreciate your input on the room and amenities and will definitely share your comments with our team for future improvements.
by A traveller
Greatest
Posted Feb. 19, 2024 on HotelsThey was Nice the Front Desk lady she was so Sweet and Helpful
Comment from Hotel Management
Feb. 22, 2024 by Manager, Hotel Management
Hello Judith,We are glad to hear that you had a positive interaction with our front desk staff. We strive to provide friendly and attentive service to all our guests. Your kind words will be shared with the team to inspire them to continue delivering exceptional experiences for our guests.
by A traveller
Posted Feb. 16, 2024 on Expedia
Comment from Hotel Management
Mar. 22, 2024 by Manager, Hotel Management
Hello Cory, We appreciate you choosing our hotel for your stay. If there's anything specific you would like to share about your experience, we encourage you to reach out to us directly. We value your feedback and would love to address any concerns you may have. We hope to welcome you back in the future for an even better stay.
by A traveller
Posted Feb. 12, 2024 on Hotels
Room wasn’t clean. Shower had another persons hair in it.
Comment from Hotel Management
Feb. 14, 2024 by Manager, Hotel Management
Hello Trevor, Thank you for sharing your feedback with us. We apologize for any inconvenience caused during your stay. We appreciate your valuable input and will forward your comments to our housekeeping team for their immediate attention. We strive to maintain high cleanliness standards and will address this issue accordingly.
by A traveller
Posted Feb. 12, 2024 on Expedia
Train track running beside building
Comment from Hotel Management
Feb. 14, 2024 by Manager, Hotel Management
Hello Sonja,Thank you for sharing your feedback. We understand that the proximity of the train track may have affected your stay. We strive to provide a comfortable experience for all guests and apologize for any inconvenience caused. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.
by A traveller
Posted Feb. 12, 2024 on Expedia
Uma who was at the desk, running the breakfast and checking rooms on Sunday was wonderful. But the elevator was dirty on the metal walls and door. Our room 301 had stains on the wall behind the chair and the chair was dirty; had ti put towels on the arms. The heat light in the bathroom was broken, shower curtain was about to come off and the towel rack by the sink fell off. Not a good experience.
Comment from Hotel Management
Feb. 14, 2024 by Manager, Hotel Management
Hello Phyllis, Thank you for sharing your feedback with us. We appreciate your kind words about Uma's service. We apologize for the cleanliness issues you encountered in the elevator and your room. Our housekeeping team has been informed to ensure thorough cleaning and maintenance in these areas. We apologize for any inconvenience this may have caused and appreciate your understanding.
by A traveller
Posted Feb. 12, 2024 on Expedia
The staff was very friendly, the facility was clean and the breakfast was great
Comment from Hotel Management
Feb. 14, 2024 by Manager, Hotel Management
Hello James,Thank you for taking the time to share your positive experience with us. We greatly appreciate your kind words about our friendly staff, clean facilities, and delicious breakfast. We strive to provide exceptional service to all our guests and we are thrilled to hear that we met your expectations. We hope to welcome you back again in the future for another enjoyable stay.
by A traveller
Posted Jan. 26, 2024 on Expedia
The hotel needed some serious upgrading. The room was good but the bathtub/shower was very dated. Tub was stained and the drains were in need of replacing. The toiletries provided were very nice. Breakfast was adequate
Comment from Hotel Management
Jan. 27, 2024 by Manager, Hotel Management
Hello Nadine,Thank you for your feedback on your recent stay with us. We appreciate your comments about the room and the toiletries provided. We apologize if the condition of the bathtub/shower did not meet your expectations. We have noted your concerns about the tub and drains for future improvement. We are glad to hear that you found the breakfast to be adequate. We hope to have the opportunity to welcome you back in the future for an improved experience.
by A traveller
Posted Jan. 22, 2024 on Expedia
Did not care for the location. The room was ok.
Comment from Hotel Management
Jan. 25, 2024 by Manager, Hotel Management
Hello Kevin, Thank you for sharing your feedback with us. We appreciate your comments regarding the location and the room. We strive to provide comfortable accommodations for all our guests. We hope you had a pleasant overall stay and we value your input to help us improve our services.
by A traveller
Best place I've slept at in a long time.
Posted Jan. 13, 2024 on HotelsComment from Hotel Management
Jan. 16, 2024 by Manager, Hotel Management
Hello Nancy,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had such a wonderful experience with us. We hope to welcome you back in the future for another great stay!
