Ratings based on 920 Guest Reviews
Hear it directly from our travellers
3.3 Room cleanliness
3.6 Service & staff
3.5 Room comfort
3.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 19, 2024 on Expedia
The key card to the room did not work even after switching the card. 20 minutes later I was issued a different room.
Comment from Hotel Management
Mar. 31, 2024 by Manager, Hotel Management
Thank you very much for letting us know about your stay with us. I am really sorry to know that you had the key card issue. In our lock system the issue popped up there. All those issues are fixed now. I would like to ensure you these things will not happen again. Thank you very much we appreciate your business.
by A traveller
Posted Feb. 16, 2024 on Expedia
Comment from Hotel Management
Feb. 17, 2024 by OnielRediresponse Specialist, Hotel Management
Hi Jude,We are sorry you had a less than satisfactory experience, prompting your 2/5 rating following your stay at the Red Roof Inn PLUS+ Pittsburgh East - Monroeville. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management
by A traveller
Posted Feb. 9, 2024 on Hotels
You get what you pay for ... and in my case I paid for 2 nights even though I only stayed 1. They refused to refund the second night. I checked out early due to the rear parking lot serving as an after-hours club until 4:20AM.
Comment from Hotel Management
Feb. 10, 2024 by Adraine Rediresponse Specialist, Hotel Management
Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN FAIRMONT. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with you were refused to be refunded for the night you didn't stay at the hotel. I will share your feedback with our management team.Your feedback is important to Red Roof, and we’ll take your comments into consideration to make changes to improve our customer experience. Thank you again for sharing your review.Sincerely,AdraineRed Roof ManagementRediresponse Specialist
by A traveller
Posted Feb. 7, 2024 on Expedia
Bed were small and uncomfortable
Comment from Hotel Management
Feb. 8, 2024 by Toni-Ann RediResponse Specialist, Hotel Management
Dear Aaron,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Plus+ Pittsburgh East - Monroeville. We are disappointed to see your 2/5 score and to know that this is the impression you were left with of our hotel due to the sizing and comfortability of your bed not being to your liking. This is not usually an experience our guests have with us. Thank you for making us aware. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services.Thank you again. We wish you the best in your future travels.Very truly yours,Red Roof Management
by A traveller
Posted Feb. 5, 2024 on Expedia
It took half an hour to check in. I arrived at 305pm, because check in is at 3pm, but we had to wait for them to update their computer. They gave us a key that didn't work. Went back to the lobby three times and this time he went up to the room with me but he couldn't even open the door. We asked the maid to use her key but hers didn't work either. After he couldn't open up the room he assigned us, he walked down the hall and tried another room. He couldn't open the second room either. He then called another employee, as we were standing outside in the cold, and the other employee ran back to the lobby, got another key and came back. He finally opened the door to the second room but the door was faulty. The hinges were loose so we had to lift up the door as we opened and closed it in order to make it work.
I pointed out the door issue but he said to just lift it and deal with it for one night.
Finally settled in the room and after an hour or so I finally fell asleep for a much need nap. He woke me up with a phone call to ask how the room was. At that time, I hadn't had enough time to assess the room and I was further aggravated at being woken up. The shower screams. The plumbing screams in a loud shrill as we used the water for a shower.
The bed smells. The mattress had a smell of body odor. We had to sleep on top of the covers and used our own clothes as a blanket to stay warm. The people in the next room were fighting until 1030pm. More fighting at 130am woke me up again.
Comment from Hotel Management
Feb. 6, 2024 by Adraine Rediresponse Specialist, Hotel Management
Dear Scott, Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ PITTSBURGH EAST - MONROEVILLE. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the issues you had with key card, the smell of the mattress and the other concerns you described. Your feedback will be taken into consideration as it is our aim to improve our guest experience for future visits. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,AdraineRed Roof Management Rediresponse Specialist
by A traveller
Posted Feb. 5, 2024 on Hotels
Everyone was very friendly and helpful. The room was nice.
Comment from Hotel Management
Feb. 6, 2024 by Adraine Rediresponse Specialist, Hotel Management
Dear Eldolia, Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF PLUS+ PITTSBURGH EAST - MONROEVILLE. It's great to read that you found our staff to be friendly and helpful and that the room was nice. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist
by A traveller
Posted Feb. 4, 2024 on Expedia
Our hotel room was only partially cleaned and the TV hardly worked. The surrounding area, including within the hotel, felt very unsafe and included someone pounding on our door at roughly 3AM.
Comment from Hotel Management
Feb. 5, 2024 by Adraine Rediresponse Specialist, Hotel Management
Dear Jonas,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at theRED ROOF PLUS+ PITTSBURGH EAST - MONROEVILLE. Please accept our sincerest apology for the television that wasn't working properly the lack of cleanliness of the room and the other concerns you described. I will surely communicate this feedback with our management team so that they are able to investigate and address your concerns. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,AdraineRed Roof ManagementRediresponse Specialist
by A traveller
Posted Feb. 4, 2024 on Expedia
Tv didn’t work called them 4 times said signal was low but other guests had tv. Asked for extra pillows never got.
Comment from Hotel Management
Feb. 5, 2024 by Adraine Rediresponse Specialist, Hotel Management
Dear Kathy, Thank you for taking the time to tell us about your experience at the RED ROOF PLUS+ PITTSBURGH EAST - MONROEVILLE. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the television that wasn't working and that you requested extra pillows but never got them. I will certainly share this feedback with our management team in an effort to have your concerns addressed.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,AdraineRed Roof Management Rediresponse Specialist
by A traveller
Posted Feb. 2, 2024 on Expedia
Comment from Hotel Management
Feb. 3, 2024 by Xao RediResponse Specialist, Hotel Management
I appreciate the time that you took to share your sentiments with us, Tori. Our team at the Red Roof Inn PLUS+ Pittsburgh East - Monroeville appreciated your 3/5 score following your stay. In the future, please consider adding comments so that we know what we’re doing well and where we can improve our services. Guest feedback, like yours, helps Red Roof to make these improvements.On your next stay, should you have any issues, please feel free to contact our front desk for real-time assistance. Thanks once again for sharing. We would love to host you under our roof again.With gratitude,Red Roof Management
by A traveller from turtle Creek
Posted Feb. 2, 2024 on Expedia
N/a
Comment from Hotel Management
Feb. 9, 2024 by Adraine Rediresponse Specialist, Hotel Management
Hello Dylan, Thank you for taking a moment to complete our survey. The staff at the RED ROOF PLUS+ PITTSBURGH EAST - MONROEVILLE and I appreciate your 5/5 score following your stay. In the future, please consider adding more comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,AdraineRed Roof Management Rediresponse Specialist
