Ratings based on 765 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 1, 2024 on Hotels
Great clean comfortable stay
Comment from Hotel Management
Feb. 10, 2024 by GM_Four Points, Hotel Management
Elizabeth, thank you for taking the time to leave such a positive review! We're thrilled to hear that you had a great and comfortable stay with us. Providing a clean and comfortable experience for our guests is always our top priority. We appreciate your kind words and hope to have the opportunity to welcome you back in the future. If there's anything else we can assist you with, please don't hesitate to let us know.
by A traveller
A nice stay.
Posted Jan. 14, 2024 on HotelsComment from Hotel Management
Jan. 16, 2024 by GM_Four Points, Hotel Management
We’re thrilled to see you had a positive experience, thank you! We hope you return soon.
by A traveller
Posted Jan. 5, 2024 on Expedia
Comment from Hotel Management
Feb. 10, 2024 by GM_Four Points, Hotel Management
Thank you for the great rating. Care to share any details?
by A traveller
Posted Jan. 5, 2024 on Expedia
Comment from Hotel Management
Jan. 9, 2024 by GM_Four Points, Hotel Management
Thanks so much for rating us. We’d love to learn more about what we did to earn it!
by A traveller
Posted Jan. 4, 2024 on Expedia
I go for cleanliness and this property was what I hoped it would be…the hotel itself seemed dated but the rooms were pretty updated although I must say the lighting in the room could be a lot better—to my taste, it was too dark…
Comment from Hotel Management
Jan. 9, 2024 by GM_Four Points, Hotel Management
Hi Marilyn, Thank you for taking the time to leave us a review. We appreciate your feedback and are glad to hear that you found our property to be clean and our rooms updated. We apologize for any inconvenience caused by the lighting in your room. We understand that everyone has different preferences when it comes to lighting, and we will certainly take your feedback into consideration as we continue to make improvements. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience. Thank you again for your review.
by A traveller from Huntington
Posted Jan. 2, 2024 on Expedia
‘room smelled horrible’
I complained at the front desk about the smell so they sent a cleaning person right away, and she sprayed the whole room with Lysol while I was standing there
I had to go outside for fresh air to be able to breathe afterwards
the room has no window that opens so you unable to get fresh air into the room
very bad experience because of the smell
Comment from Hotel Management
Jan. 3, 2024 by General Manager- Cathy, Hotel Management
Dear Evelin,I extend my sincere apology for the inconvenience you encountered during your stay at our hotel. I can understand how frustrating it must have been for you and I regret we did not handle the situation better. I am sorry we fell short of our high standards – I will personally ensure this remains as an isolated experience.I hope you give us another chance in the future.Sincerely,Cathy De LuciaGeneral Manager
by A traveller
Posted Jan. 1, 2024 on Expedia
Beautiful hotel and very spacious rooms!
Comment from Hotel Management
Jan. 3, 2024 by General Manager- Cathy, Hotel Management
Thank you Rebecca for the wonderful feedback, Happy New Year!Sincerely,Cathy De LuciaGeneral Manager
by A traveller
Posted Dec. 31, 2023 on Expedia
We were only in the hotel for a brief overnight. It was clean, modern, and pleasant enough.
Comment from Hotel Management
Jan. 3, 2024 by General Manager- Cathy, Hotel Management
Thank you John for the great feedback, we hope to see you again in the near future.Happy New Year!Sincerely,Cathy De LuciaGeneral Manager
by A traveller
Relocating during Holidays
Posted Dec. 26, 2023 on HotelsNeeded a place to stay while relocating during the Holidays. The hotel had beautiful decorations the food in the restaurant was delicious. Staff was very friendly. Bed was so comfortable too.
Comment from Hotel Management
Dec. 28, 2023 by GM_Four Points, Hotel Management
Hi Dyana, Thank you so much for taking the time to share your positive experience with us! We're thrilled to hear that you enjoyed your stay with us during the Holiday season. We take pride in our beautiful decorations and are delighted that you found them appealing. It's also great to know that you enjoyed the delicious food in our restaurant and found our staff to be friendly. We strive to provide a comfortable stay for all our guests, and we're glad to hear that you found the bed to be so comfortable. Thank you once again for your kind words and we hope to welcome you back soon!
by A traveller from Concord
Posted Dec. 26, 2023 on Expedia
Comment from Hotel Management
Jan. 9, 2024 by GM_Four Points, Hotel Management
Thanks so much for rating us. Is there anything you’d like to share that we can pass along to the team?
