Ratings based on 1,417 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 13, 2024
Comment from Hotel Management
Mar. 14, 2024 by Betsa, Hotel Management
Dear ThirukumarWe are dismayed by your rating, it would have helped us a lot to know how your experience was, since, if your stay was not completely satisfactory, your comments help us improve our service. We hope to have the opportunity to serve you again and totally exceed your expectations. Regards
by A traveller
Posted Mar. 10, 2024
Comment from Hotel Management
Apr. 1, 2024 by Betsa, Hotel Management
Dear ZbigniewWe are dismayed by your rating, it would have helped us a lot to know how your experience was, since, if your stay was not completely satisfactory, your comments help us improve our service. We hope to have the opportunity to serve you again and totally exceed your expectations. Regards
by A traveller
Posted Feb. 3, 2024 on Expedia
We enjoyed the stay at grand sunset. The food, pools, pool bars, restaurants and activities are the biggest assets.
Comment from Hotel Management
Feb. 3, 2024 by Dani Santizo , Hotel Management
Hello dear Swapna, thank you very much for your generous rating and for giving you the opportunity to live the Princess experience.We wholeheartedly appreciate the time you have dedicated to giving us your affectionate words, without a doubt your comments will be well received by all the staff, comments like this make our commitment to our guests continue to grow.I hope to see you soon and coincide with your return on Princess.Kind regards.
by A traveller
Posted Feb. 1, 2024 on Expedia
Beautiful property. Lot of things to do with kids.
Comment from Hotel Management
Feb. 2, 2024 by Betsa, Hotel Management
Dear NishatThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. We hope to have you back very soon. Regards
by A traveller from Lockport
Posted Jan. 31, 2024 on Expedia
Upon arrival the luggage handler was rude - the Check In process was extremely long. The front desk staff was not efficient with time - the number of ppl checking in was no more than 2 ppl. The compound is soooo huge and there was only 1 functioning trolley. Our walk from our room to the lobby was 3/4 of a mile for sure - I won't be returning for that main reason. Boutique Hotel next time for us.
Comment from Hotel Management
Feb. 2, 2024 by Betsa, Hotel Management
Dear MariaThank you for taking the time to write your opinion. We are sorry that your stay with us was not totally satisfactory. For us, it is important to please all our guests and we appreciate you sharing your experience with us, as this way we will know where we should improve. We hope that we can regain your trust and have the opportunity to serve you again. Best regards
by A traveller
Posted Jan. 31, 2024 on Expedia
Really nice resort but lacking a bit on hospitality when checking in! Overall really nice place but a bit busy and annoying you have to have dinner reservations ahead of time. We missed out on the first two nights of al carte dinners.
Comment from Hotel Management
Feb. 1, 2024 by Dani Santizo , Hotel Management
Hello dear Austin, thank you very much for your generous rating and for giving you the opportunity to live the Princess experience.We regret and ask you our most sincere apologies for the details that were not to your liking, we value your feedback to improve each of our services, we will undoubtedly take your comments into account to make a report and send it to the corresponding area for better the quality of our service.We hope that in the not too distant future you will allow us to change your perspective and make your stay better than this one. Thank you for choosing us.Kind regards.
by A traveller
Posted Jan. 31, 2024 on Expedia
Not a great experience. We booked a platinum room, thankfully they upgraded us to a beach view room, it made the stay tolerable. I am not a terribly picky eater, but the overall quality of the food was a huge disappointment. Limited options and nothing was seasoned. Dinner at La Fleur was fantastic, but that was about it. The resort is too big and overcrowded for the number of staff available. At the buffet you may get your water or coffee filled… but don’t expect someone to come back, I know I won’t be back.
Comment from Hotel Management
Jan. 31, 2024 by Dani Santizo , Hotel Management
Hello dear Cory, thank you very much for giving you the opportunity to live the Princess experience.We regret and sincerely apologize for the details that were not to his liking, we appreciate his comments to improve the quality of our service.We hope that in the not too distant future you will allow us to change your perspective and make your stay better than this one. Thank you for choosing us.Kind regards.
by A traveller
Posted Jan. 31, 2024 on Expedia
Comment from Hotel Management
Mar. 21, 2024 by Dani Santizo , Hotel Management
Hello dear guest. We would have loved for you to tell us about your experience at the hotel. Remember that your opinion is important to us. We appreciate your trust in us for your stay and we hope to welcome you again in the future. Sincerely.
by A traveller
Posted Jan. 31, 2024 on Expedia
I enjoyed the beach and being able to get a chair anytime of the day.
I didn’t like that we couldn’t bring left overs back to our room and I didn’t like not being able to book many a la carte restaraunts.
Comment from Hotel Management
Feb. 2, 2024 by Betsa, Hotel Management
Dear ChelseaThank you very much for your generous rating and for sharing your valuable opinion. We are very happy to know that your stay has been very pleasant and that you have fully enjoyed everything that Princess has to offer. However, we will take into account the negative points that you mention in order to improve our service and thus be able to meet all your expectations the next time you visit us. Regards
by A traveller
Posted Jan. 30, 2024 on Expedia
The hotel and pools were nice. However, getting a reservation for anything other than the buffet was basically impossible, and the buffet was very disappointing. When speaking with the staff about getting reservations, they were uninterested and rude.
Comment from Hotel Management
Jan. 31, 2024 by Dani Santizo , Hotel Management
Hola querido Matthew, muchas gracias por darte la oportunidad de vivir la experiencia Princess.Lamentamos y nos disculpamos sinceramente por los detalles que no fueron de su agrado, agradecemos sus comentarios para mejorar la calidad de nuestro servicio.Esperamos que en un futuro no muy lejano nos permita cambiar su perspectiva y hacer que su estancia sea mejor que ésta. Gracias por elegirnos.
