Ratings based on 900 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 3, 2024 on Expedia
by A traveller
Posted Jan. 19, 2024 on Expedia
by A traveller
Posted Jan. 19, 2024 on Expedia
At first, we did not like this hotel since they charged us $580 for all-inclusive for one guest for 4 days. Before we arrived, we talked to Expedia and to the hotel management about the extra meals for my daughter. When I phoned the hotel, they acted like it was easy and nothing much to pay. When we arrived, their song changed. We made a mistake by selecting 3 people to stay with 2 beds and forgot to mention about the all-inclusive and booked only for 2 (all-inclusive meals). So, we had a bad start. However, this is a great hotel, and we enjoyed our stay. There are several dining options, and the food was great. We went out to the town only once and came back since there was not much to get since all the shops were catering to tourists and were way higher priced compared to other local shops.
Since the hotel is so large, they provide golfcarts to give transportation. It takes almost 5-10 minutes to wait to catch a golf cart. Staff were friendly and nice; the rooms were clean. Whenever we needed towels, cleaning staff were there on the floor, and we could ask them for towels or to clean the room.
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Comment from Hotel Management
Jan. 19, 2024 by Quality Manager, Hotel Management
It has been really good to read that you had such a great time in our hospitality and we want to thank you for sharing your experience. Confirmation that we were able to provide you with a wonderful holiday experience is extremely satisfying and we promise to continue working hard to achieve this every day. We try to think about everything to provide our guests with a perfect experience.We regret to know that despite the inconveniences with your reservation at check in we could change your experience and turn it into a positive one. Once more, we thank you for writing and sharing this review of our hotel and we hope that we will be able to serve you again in the future.Best Regards,
by A traveller
Posted Jan. 16, 2024 on Expedia
The grounds and wildlife were great. Staff was extremely welcoming and helpful. Food was delicious and drinks were great! Will be back…
Comment from Hotel Management
Jan. 19, 2024 by Quality Manager, Hotel Management
We want you to know how happy we are that you had such an excellent holiday with us and thank you for sharing it with others. Our team will be pleased by your praise, our staff is not only particularly hospitable but are also provided continuous training in terms of service and general working practice. Therefore we are very pleased that both the efforts of our employees and our passionately prepared gastronomy have left a good impression on you.Thank you again for sharing your motivating comments and we look forward to serving you again at our hotel.Best Regards,
by A traveller
Posted Jan. 15, 2024 on Expedia
Our family of 6 (4 teen/young adult kids) loved the beautiful property & beach, amenities, and extra shops area and Pablo & friends' activities! Our Christmas holiday & vacation was unforgettable and special! The pushiness for joining & paying $ & buying into Iberostar was a huge turn off; everything else was amazing!
Comment from Hotel Management
Jan. 17, 2024 by Quality Manager, Hotel Management
First of all, we would like to thank you for taking the time to share your wonderful impressions of your stay with us. It is of great importance to us that our guests appreciate our well-thought-out holiday concept. Our day to day efforts are to help guarantee our guests can experience the highest levels of comfort with an equally pleasant atmosphere. On the other hand, regarding The Club program we would like to mention that it was created to honor the loyalty of our guests and to offer them special benefits. The intention of our colleagues is to inform our guests about the different services we have at our different hotels. We regret to know that this meant an inconvenience for you as their intention was only to inform you.Again we thank you for sharing this fabulous review of our hotel and we hope to welcome you back again in the not too distant future.Best Regards,
by A traveller
Posted Jan. 12, 2024 on Expedia
by A traveller
Posted Jan. 10, 2024 on Expedia
We love this complex and the beach hotel but the rooms really need an update. The Dining, entertainment, beach and pools are outstanding but the rooms are in need of an update and seem rundown. There was a gross stain on the futon in the room. The AC was set to about 72 and no colder so it was hot and humid and must in the room. It’s tight for a family of four. We’ve been a couple times though and outside of the rooms it’s a great place and a good time. If we go again I may see if there’s a suite we can opt for.
Comment from Hotel Management
Jan. 15, 2024 by Quality Manager, Hotel Management
It was a pleasure to host you at Iberostar Paraiso Beach on your recent holidays.We are glad to read that you had a great vacation with us.On the other hand, we sincerely regret that your room did not live up to your expectations, as we do try to take care of every detail so that our guests enjoy their stay with us. We strive daily for complete customer satisfaction.We assure you that our Maintenance and Housekeeping departments follow a strict maintenance program in order to keep our rooms in tip-top conditions, however, we will pass on your comments to the proper department for their consideration.Also, it is worth mentioning that the temperature in our rooms is set to 22C and they work with motion sensors in order to reduce the environmental impact. We are proud to be an eco-friendly resort and we try to create awareness of our environment by making different ecological practices through our Wave of Change movement. We kindly ask our guests to call our Guest Service department so they can assist you to set up the AC to the lowest temperature. Likewise, we would like to thank you for sharing your observations and we hope to host you once again to create a memorable experience together.Sincerely,
by A traveller from los angeles
Posted Jan. 4, 2024 on Expedia
by A traveller
Posted Jan. 4, 2024 on Expedia
The resort is big and is great for large parties/family trips, but was a little overwhelming managing around that for our party of 2 when it came to mass reserving of chairs with the large families, checking in for reservations etc. The food was okay, it was expected for an all-inclusive package. There’s a ton of wildlife around out in the open. I wouldn’t bother paying for cabanas as there is no system for it and you will walk up to random people sitting at yours with no staff around to dissolve the situation - you must wake up early for chairs in both pool and beach area. Overall it can be a great resort but should be mindful of your tolerance to large groups, children, wildlife, and cultural barriers.
Comment from Hotel Management
Jan. 8, 2024 by Quality Manager, Hotel Management
Thank you for choosing Iberostar Paraiso Beach for your recent holiday.We regret to read that our beautiful Resort did not exceed your expectations. Allow us to mention that we have a policy that forbids reserving the sunbeds and in case someone reserves them for more than one hour without using them, our staff will kindly remove towels and personal belongings from them. We regret that some of our guests do not follow this policy well, however, we can assure you that everyday our staff does everything in their hands to verify this internal policy is being followed. It is important to say that Iberostar thinks about the needs and requirements of all our guests and, therefore, we have different resorts with different concepts at your disposal. You’ll find the same consistent level of service that distinguishes Iberostar, along with beautiful facilities. We are sure we have the perfect Resort for you to have the relaxing vacations you were looking for.Although it would appear this was not the perfect fit for you, we hope you will join us again at one of our many other beautifully located Iberostar hotels for your next holiday.Best regards,
by A traveller
Posted Jan. 3, 2024 on Expedia
