Ratings based on 875 Guest Reviews
Hear it directly from our travellers
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 1, 2024 on Hotels
Great trip, facility, service, food were outstanding
Comment from Hotel Management
Feb. 1, 2024 by Guest Service Center Management, Hotel Management
Dear A,Thank you for taking the time to review your recent stay.We are thrilled to hear that the luxury of our resort, sophisticated design, and the elegant comfort of your room contributed to an outstanding stay. Your appreciation for our top-notch cleanliness and the high standard we maintain in our hotel condition is incredibly rewarding for our team. It is inspiring to know that our service met your expectations and that the culinary delights enhanced your carefree and tropical getaway. We are mindful of the harmonious environment we cultivate and are delighted that you felt immersed in nature and appreciative of our respectful approach to the environment.We hope to see you again in the future. Best regards,Guest Service Center Management
by A traveller
Posted Jan. 30, 2024 on Expedia
Resort was terrific. The area driving in was normal for the area. We never left the resort so 5 star
Comment from Hotel Management
Jan. 30, 2024 by Guest Service Center Management, Hotel Management
Dear Donald,Thank you for taking the time to share your review.We are thrilled to hear that your stay was enveloped in the luxury and sophistication of our resort, reflecting the high standards we strive to maintain. Your commendation on the room cleanliness is greatly appreciated, and it is wonderful to know that our attention to detail contributed to the harmonious and mindful environment we aim to provide. It is also heartening to see that our service met your expectations, ensuring a carefree and inviting experience throughout your stay. We are glad that the room amenities added a touch of elegance and comfort, enhancing the overall quality of your visit.We hope to welcome you back for an improved experience in the future.Best wishes,Guest Service Center Management
by A traveller from Mountville
Posted Jan. 28, 2024 on Expedia
Comment from Hotel Management
Mar. 22, 2024 by Guest Service Center Management, Hotel Management
Dear Brian,Thank you for sharing your experience with us.We regret to know your stay was not ideal ant that the service and attention provided did not surpass your expectations. We would have loved to know more details on the areas and services you feel we should improve. Still, we invite you to visit us again so we can show you the changes we are constantly making.Best regards.
by A traveller
Posted Jan. 27, 2024 on Expedia
Food was excellent, staff were helpful and accommodating, rooms were clean and comfortable.
Comment from Hotel Management
Jan. 29, 2024 by Guest Service Center Management, Hotel Management
Dear Jessica,Thank you for this positive review.We are thrilled to hear that the culinary delights at our resort met your exquisite tastes, offering a sophisticated array of international and local cuisine. It's also heartening to know that our staff's helpful and accommodating nature contributed to a harmonious and carefree stay for you. The cleanliness and comfort of our rooms are aspects we take great pride in, ensuring a luxurious and inviting atmosphere for our guests.Guest Service Center Management
by A traveller
Posted Jan. 24, 2024 on Expedia
Absolutely stunning resort, with amazing staff. Great food, amazing drinks. The spa is excellent, so great I went twice! We were always welcomed by everyone. Elvis, Cristian, Esmeralda, Darlene and Elkin made our vacation that much more memorable. Will definitely be back to make more memories in this beautiful place with all of the beautiful staff members.
Comment from Hotel Management
Jan. 25, 2024 by Guest Service Center Management, Hotel Management
Dear Jessica,Thank you very much for this kind review of your stay.It is music to our ears to hear that you found the resort absolutely stunning and our team amazing, creating a carefree and luxurious atmosphere during your stay. We are delighted that the spa provided such a harmonious and revitalizing retreat, inspiring you to visit not just once, but twice! Your kind words about Elvis, Cristian, Esmeralda, Darlene, and Elkin underscore the respectful and mindful service we strive to offer, ensuring a memorable vacation immersed in the beauty of nature. We are thrilled that our culinary offerings and the selection of drinks met your sophisticated taste, complementing the elegant surroundings.We hope to see you again soon.Kind regards,Guest Service Center Management
by A traveller
Posted Jan. 19, 2024 on Expedia
Very nice property, excellent rooms and service. Food was great
Comment from Hotel Management
Jan. 22, 2024 by Guest Service Center Management, Hotel Management
Dear Douglas John Paul,Thank you for this positive review.We are delighted to hear that you enjoyed the excellent rooms and service, and it is wonderful to know our food met your expectations. Your satisfaction with the room cleanliness and amenities truly reflects our commitment to providing a memorable stay. Our team takes great pride in maintaining our property, and we appreciate your recognition of their efforts.Guest Service Center Management
by A traveller
Posted Jan. 18, 2024 on Expedia
Comment from Hotel Management
Feb. 12, 2024 by Guest Service Center Management, Hotel Management
Dear Erin,Thank you for sharing your experience with us.We are happy to know you had a great time at our beautiful resort while you were pampered and taken care of by our amazing staff. We would be honored to host you again to continue exceeding your expectations.Best regards
by A traveller
Posted Jan. 18, 2024 on Expedia
Our stay was nothing short of spectacular. Paradisus is the ideal mix of luxury and comfort in harmony with excitement and fun. From the moment we walked in to the moment we left, the staff were accommodating and professional. AND THE FOOD!! they have everything to feed your voracious appetite. If you are going to Playa del Carmen this is where you want to be - Bar None.
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Comment from Hotel Management
Jan. 18, 2024 by Guest Service Center Management, Hotel Management
Dear Jordan Allan,Thank you for such a positive review.We are elated to know that you found the mix of luxury and comfort paired with excitement and fun at our resort to be ideal for your stay. Our team takes great pride in providing professional and accommodating service, and it is rewarding to hear that this contributed to the spectacular nature of your visit. It is also wonderful to hear that our culinary offerings exceeded your expectations, as we strive to provide a diverse array of dining options to delight the palates of our guests.We look forward to seeing you again in the future.Kind regards,Guest Service Center Management
by A traveller
Posted Jan. 17, 2024 on Expedia
I've stayed at all inclusive properties throughout Mexico probably close to fifteen trips and this has been by far my favorite resort. From the beginning, we were offered to upgrade our room for a reduced rate and decided to jump at that opportunity. This upgrade not only gave us a room that was larger than my husband's first apartment, but it also made us reserve members which allowed us access to a separate pool with upgraded drink options, to two additional restaurants that were phenomenal, and included an excursion to the cenotes in the area. Since we were already planning to do this excursion on this trip, upgrading also made sense. In addition to these benefits, the upgrade came with help from a private concierge who helped us with whatever we needed to make our stay phenomenal. Eduardo was assigned to us as our concierge and he could not have been more helpful and accommodating. He checked in with us morning and night and made excellent recommendations for dinner reservations and things to do and avoid on our trip. I also have to say that this resort wins the award for having the best food out of any of the 15 resorts I've stayed at in the past. The general staff as well were all so nice and welcoming as well. I only have wonderful things to say about this resort overall. Thank you, Paradisus La Perla, for a wonderful and relaxing stay. We will be back!
Comment from Hotel Management
Jan. 19, 2024 by Guest Service Center Management, Hotel Management
Dear Kara,Thank you for taking the time to share your review with us.It is fantastic to hear that our room upgrade significantly enhanced your stay, providing you with additional comfort and exclusive Reserve member benefits. We're thrilled that Eduardo, your personal concierge, was able to assist you so effectively during your visit, ensuring your stay was nothing short of phenomenal. Your kind words about our culinary offerings truly warm our hearts, and it's an honor to be considered the best among the many resorts you've visited.We are pleased that you found our staff welcoming and that they contributed to the wonderful memories of your stay.We look forward to welcoming you back.Best wishes,Guest Service Center Management
by A traveller
Posted Jan. 14, 2024 on Expedia
Overall the property was very well kept. Several dining options with plenty of variety for a week long stay. Staff were friendly and accommodating however wait times for service at certain restaurants were longer than expected. Our concierge, Carlos, was very welcoming and helpful to get us settled our first day on the property. He was eager to check in with us periodically throughout our stay and make sure we had what we needed to have a relaxing vacation. One major downside to our experience at this resort was the push of sales on our first day and throughout the stay. We were approached by multiple staff members to partake in the Melia Rewards program which simply just isn’t a good fit for our travel lifestyle. Generally, we enjoyed our stay and would consider staying with Paradisus again!
Comment from Hotel Management
Jan. 15, 2024 by Guest Service Center Management, Hotel Management
Dear Wyatt,Thank you for taking the time to review your stay.We are delighted to hear that you found our property well-kept and enjoyed the variety of dining options available for a week-long stay. It's also pleasing to know that Carlos, your concierge, made a positive impact on your stay with his welcoming and attentive service. We appreciate your kind words about our staff's friendliness and the relaxing vacation you had.We regret to hear that the wait times at some restaurants did not meet your expectations. Rest assured, our team is committed to providing efficient service and your feedback will be taken into consideration. Regarding the Meliá Rewards program, we aim to offer guests opportunities that may enhance their stay and apologize if this was not communicated effectively. We assure you that participation is entirely optional and we will review our approach to ensure it is not perceived as intrusive.Thank you for considering a future stay with us. We continuously strive to create memorable experiences and appreciate your feedback, which is invaluable in our pursuit of excellence.We look forward to welcoming you back in the future.Best wishes,Guest Service Center Management
