Ratings based on 903 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.3 Service & staff
4.2 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jan. 24, 2024 on Expedia
Comment from Hotel Management
Jan. 24, 2024 by Management, Hotel Management
Dear Colin, Thank you for your evaluation. We look forward to the honor of hosting you again.
by A traveller from Toronto
Posted Jan. 22, 2024 on Expedia
Comment from Hotel Management
Jan. 23, 2024 by Management, Hotel Management
Dear Nabila, Thank you for your kind rating!
by A traveller
Posted Jan. 21, 2024 on Expedia
Comment from Hotel Management
Jan. 22, 2024 by Management, Hotel Management
We appreciate the time taken in sharing your evaluation with us.
by A traveller
Posted Jan. 21, 2024 on Expedia
Comment from Hotel Management
Jan. 22, 2024 by Management, Hotel Management
Thank you for your kind evaluation!
by A traveller
Posted Jan. 17, 2024 on Expedia
Comment from Hotel Management
Jan. 19, 2024 by Management, Hotel Management
Dear Mac, Thank you for your kind evaluation.
by A traveller
Posted Jan. 11, 2024 on Expedia
Everything was perfect, even that the TV was no working properly.
Comment from Hotel Management
Jan. 12, 2024 by Management, Hotel Management
Dear Monce, Thank you for your kind words and positive feedback. We sincerely apologize for any inconvenience caused by the TV issue. Please rest assured that we are addressing the matter to ensure a flawless experience for your future visits. We appreciate your understanding.
by A traveller from Huntley
Posted Jan. 10, 2024 on Expedia
Comment from Hotel Management
Feb. 1, 2024 by Management, Hotel Management
Dear Dana, Thank you for your review. We are very sorry for the inconvenience encountered, despite them; we hope you had an overall good experience.
by A traveller
Posted Jan. 6, 2024 on Expedia
An average resort for the Playa area. Nothing remarkably good or bad about it.
Food is mediocre at the buffets. The Japanese and Mexican specialty ones were the best.
The best part of the resort is the entertainment team who are really fun. My kids loved Julian. The Michael Jackson show was the highlight of the night entertainment.
Kids club is suitable for preschoolers but not older.
One thing to watch out for is a lot of things are NOT included like the only ice cream shop, the only pool bar without a long line, and lots of the seating areas around the pool and beach.
Overall, clean resort, well kept, best suited to teens and adults not looking for a lot of frills.
Comment from Hotel Management
Jan. 9, 2024 by Management, Hotel Management
Dear Abdul-Aziz, Thank you for sharing your thoughts on your recent stay. We appreciate your feedback regarding our hotel and are pleased to hear that you enjoyed the Japanese and Mexican restaurants, as well as the entertainment provided by Julian.Your observations about the Kids Club and the Michael Jackson show are duly noted. We apologize for any inconvenience regarding the additional charges for certain amenities. Your insights are valuable as we continually strive to enhance our guest experience.We hope to have the pleasure of welcoming you back in the future.
by A traveller
Posted Jan. 3, 2024 on Expedia
I hated that reservations were REQUIRED in order to dine. Almost everyday we were there dinner times were booked until at least 930pm. There was always the buffet as an option but as the worst dining outlet there, we choose to dine offsite. I would have stayed at a non All Inclusive Hotel had I known that dining options were so limited.
Comment from Hotel Management
Jan. 9, 2024 by Management, Hotel Management
Dear Angeli, Thank you for taking the time to share your feedback with us. We regret to hear that the reservation requirement for dining negatively impacted your experience. We sincerely apologize for any inconvenience caused by the limited availability during your stay. Your comments are valuable, and we will review our policies to enhance the overall guest experience. We hope to have the opportunity to welcome you back and provide a more seamless dining experience.
by A traveller
Posted Jan. 2, 2024 on Expedia
Comment from Hotel Management
Jan. 9, 2024 by Management, Hotel Management
¡Gracias por evaluarnos!
