Ratings based on 583 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Great Large Handicap room.?
Posted Mar. 4, 2024 on HotelsWe had a two Queen handicap kitchenette. It was very large and comfortable. Handicap height toilets, bars in the shower. Beds very comfortable.
Comment from Hotel Management
Mar. 4, 2024 by Ross Leva General Manager, Hotel Management
Dear Joyce, We appreciate you sharing your terrific feedback. We are glad you enjoyed your stay at Days Inn & Suites by Wyndham Port Arthur. Our goal is to provide excellent service, so we are pleased you had a comfortable visit in our spacious guest rooms. Thank you for choosing us, and please come back to see us again soon.Best Regards, Ross LevaGeneral Manager
by A traveller
Posted Mar. 2, 2024 on Expedia
Comment from Hotel Management
Mar. 4, 2024 by Ross Leva General Manager, Hotel Management
Dear Lewis, Thank you for your recent stay at the Days Inn & Suites by Wyndham Port Arthur and for posting such a generous rating. It is a pleasure to know that we exceeded your expectations. We believe our fresh accommodations, thoughtful hospitality, and convenience make us a great place to call home when visiting the city. We enjoyed having you as our guest, and we hope to see you again soon. Best Regards, Ross LevaGeneral Manager
by A traveller
Not for me
Posted Feb. 21, 2024 on HotelsChecking in was smooth until I noticed I was charged twice. I thought eventually it’ll fall right off. Nope I thought wrong. I called to inquire about the double charge only to go back in forth with the hotel and third party. Although it was a pay later type transaction, which means pay at the hotel.
I finally called the hotel for the 3rd time the next day to get an ASM with and attitude as if it was my fault that I was double charged. I’ll never go there again.
Comment from Hotel Management
Feb. 23, 2024 by Ross Leva General Manager, Hotel Management
Dear Dalya, Thank you for being our guest at Days Inn & Suites by Wyndham Port Arthur and for sharing your feedback with us. We sincerely apologize for the billing issue you faced and for the inconvenience you've encountered in getting assistance. We hope that everything was resolved to your total satisfaction, and we appreciate your patience in this matter. We hope you will allow us an opportunity to regain your trust and provide you with the seamless stay you deserve.Best Regards, Ross LevaGeneral Manager
by A traveller from Beaumont
Posted Feb. 20, 2024 on Expedia
Nice
Comment from Hotel Management
Feb. 20, 2024 by General Manager, Hotel Management
Dear Kasim, Thank you for choosing our hotel and for providing your feedback. We are delighted you enjoyed everything about your stay at Days Inn & Suites by Wyndham Port Arthur! We hope to be your home away from home when you are in this area; we look forward to your next visit with us.Best Regards, Ross Leva,General Manager
by A traveller
Posted Feb. 3, 2024 on Hotels
Comment from Hotel Management
Feb. 4, 2024 by General Manager, Hotel Management
Dear Rosana, We are happy you chose Days Inn & Suites by Wyndham Port Arthur for your recent visit to the city. It was a pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area.Best Regards,Ross Leva,General Manager
by A traveller
Posted Feb. 3, 2024 on Hotels
Comment from Hotel Management
Feb. 5, 2024 by General Manager, Hotel Management
Dear Sion, Thank you for choosing our hotel and for your excellent rating. We are delighted you enjoyed everything about your stay at Days Inn & Suites by Wyndham Port Arthur! We hope to be your home away from home when you are in this area; we look forward to your next visit with us.Best Regards, Ross Leva,General Manager
by A traveller
Posted Feb. 2, 2024 on Hotels
Comment from Hotel Management
Feb. 4, 2024 by General Manager, Hotel Management
Dear Amanda, Thank you for the generous rating of Days Inn & Suites by Wyndham Port Arthur. We are delighted you enjoyed your stay, and we appreciate you taking the time to recommend us to fellow travelers. We hope to see you again on your next visit to the city.Best Regards,Ross Leva,General Manager
by A traveller
Posted Jan. 23, 2024 on Expedia
Comment from Hotel Management
Mar. 22, 2024 by Ross Leva General Manager, Hotel Management
Dear Kayla, Thank you for this excellent rating! We always work hard to provide a high-quality experience for all our guests, so it's terrific to hear that you had such an enjoyable stay at Days Inn & Suites by Wyndham Port Arthur. We'd love to host you again someday for yet another unforgettable visit.Best Regards, Ross LevaGeneral Manager
by A traveller
Posted Jan. 17, 2024 on Hotels
The ice storm caused me to seek refuge. Our pipes burst at home.
It was relaxing and when I checked in, the Young lady at the desk explained all the comforts, breakfast ànd all emmenities.
I will refer to all in need.
Comment from Hotel Management
Jan. 18, 2024 by General Manager, Hotel Management
Dear Jacqueline, Thank you for choosing to stay with us at Days Inn & Suites by Wyndham Port Arthur. We are genuinely sorry about the circumstances that brought you to us. However, we are glad a difficult day was made better by our devoted staff. We also appreciate you mentioning how our delicious breakfast and various amenities enhanced your time with us. We are grateful for your wonderful feedback and look forward to welcoming you again.Best Regards, Ross LevaGeneral Manager
by A traveller
Great place to stay!
Posted Jan. 16, 2024 on HotelsI was really impressed on how spacious the room was, and all of the nice features and amenities that came with the room as well a pullout sofa, couch, and ottoman a small table that acted as a dinner table for my family whenever we ate, and the room was very clean, very well lit And just had a really good vibe and the location was prime. It was surrounded by pretty much any food option you wanted shopping options were there and it was quick access to any of that I would highly recommend this location. My only real issue was that our room while awesome was Directly across from the highway so it was fairly loud but nothing some earplugs or AirPods can’t fix again not really ideal but hey, that’s really not a knock on the hotel. That was just the way the cookie crumbled as far as high noise and position of the room but what I do it again oh yeah, that will definitely be the place I stay if I ever go back to Port Arthur.
Comment from Hotel Management
Jan. 18, 2024 by General Manager, Hotel Management
Dear Humberto, Thank you for choosing to stay with us at Days Inn & Suites by Wyndham Port Arthur. We are glad to know you had a pleasant stay overall and that our well-designed accommodations enhanced your time with us. We also appreciate you mentioning how our convenient location was perfect for your travel plans. That said, we regret the noise issues that impacted your time with us, and we can understand the frustration this caused. We will share your comments appropriately as we strive to improve our guest's experience. We are grateful for your feedback and look forward to welcoming you again.Best Regards, Ross LevaGeneral Manager
