There's a snack bar/deli on site. Public spaces have free WiFi. A 24-hour fitness center, barbecue grills, and a vending machine are also featured at the business-friendly Affordable Suites of America Portage. Self parking is free.
Booked through Expedia in November 2024. Upon arrival there was no one available in management or at the front desk. I had to wait over an hour for someone to show up. Upon being given a key to my room, I took a walk around to check out the common areas and my room. The normally key card operated door to the inner facilities was being held open with a rug, there were loud and unsupervised children running amok, the room was dirty and the water heater had overflowed from its overflow bucket into the hallway
I immediately decided to make other arrangements for my stay and spoke directly with the manager at the front desk. I was charged for the entire stay through Expedia and even though I messaged multiple times My money was never refunded for a 5-day stay.
The whole experience was bad!!! We ended up leaving before the end of our stay. We asked if we could be refunded those last two nights because of excessive fighting at this hotel the night before and was refused. We should not be penalized for acts that occurred between other guess. The rooms are dirty and ran down. Couch was so dirty i refused to allow my grand babies to sit on it! The walls were filthy as well. Very little supplies in room and there was never anyone at the office. we arrived at 3pm and the office was empty and no once answered calls til an hour after waiting for a response!!! was given room code via text message but didnât work, had to wait for new code only to enter a very run down room! We reluctantly stayed but after 2 nights of neighborhood arguing loudly all night we had enough!!! With all this said we should have been greater with customer service support but instead was told no refund! We will never stay at this hotel again and will be telling all friends and family members to leave! This is not a hotel ! I believe people live here as well which makes for a different experience when traveling! Beware!!!
We had encountered several issues with our stay. Upon arriving just after 6pm we had to wait to check in as their office was closed. We made several calls to their emergency number. We were given the wrong code to our unit and had to wait again to find the owner. Our unit was infested with fruit flies, no soap and barely any kitchen supplies. I had to go back and ask the owner for some apple cider vinegar to try and create a trap. Additionally our unit wreaked of marijuiana and the air conditioner did not work. Upon arriving we had to sign an agreement that there are no refunds. That should have been a red flag.
Iâve stayed at Affordable Suites many times in the past and itâs a no frills old hotel but I like the location and kitchen availability and size. However this trip, the room we got was much worse than usual. It was dusty, the lock on the door was broken, there was something hanging from the microwave that shouldnât have been there. And the couch which you can normally sit on was extremely stained. The extra sheets were balled up on top of the shelf as if they were used. My expectations werenât a 4 star room, but it is in a serious need of some upgrades.
Stayed here twice with over a month in-between each time.
1st time I was on the top floor and it was super quiet,
Only complaint was the ceiling fan couldnât be on without the light being on, something was broken with it as my other room worked fine.
2nd time was legit terrible, I think I slept 3.5 hours and woke up a ton from the person next door to me coughing and smoking weed till 3:30am and the person above me stomping till 1am. I guess get the top floor because people have no common decency nowadays. I probably just wonât stay here anymore.
We chose this hotel as it included a kitchen and was reasonably priced. At first, the suite seemed pretty nice for the price, but after our one-year-old crawled around for a couple of minutes, we realized that the floors were filthy--as in they hadn't been mopped in weeks or months. My son's knees and feet had black marks where they had made contact with the floor. The counters had sticky stuff on them, and the bathtub drain immediately backed up after we turned on the shower. Needless to say, we were very disappointed with the cleanliness. Glad we only stayed one night.
I was pleasantly surprised with the room. Although I read that a kitchen was available, I didn't expect it to be so nice and the entire room was very clean. We especially liked that all the rooms faced the courtyard and needed an access code to enter. The courtyard also offered 2 BBQ grills, and table & chairs to use for outside dining. Very nice facility. Would definitely stay there again.
We received a phone call at 5 PM the day of our arrival telling us that the lobby was closing early and that they were going to text us the door and wifi codes. The bed was not really comfortable. The road next to the hotel was very busy and we could hear the traffic noise inside the room.
Would have been nice to be able to more easily connect with someone on site for a late check in. Had trouble with getting in room. Found out where the managers room was from another person at about 9:40pm. Otherwise not sure i would have known what to do.
The kitchen is stocked with dishes and pans for a longer stay. The floor was very clean as well as the rest of the room. We would definitely stay again.