Ratings based on 211 Guest Reviews
Hear it directly from our travellers
4.0 Room cleanliness
4.3 Service & staff
4.1 Room comfort
3.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted May 28, 2024
Attentive and friendly staff. Good breakfast. I booked for next year.
by A traveller from Pikeville
Posted May 4, 2024
by A traveller
Posted Apr. 15, 2024
The hotel was very dirty. Had a horrible odor In the room, no lock on the door so it made it unsafe …. very inconvenient because the room I originally booked is permanently closed and they sent me to this one. They’ve overcharged my card $600 left me traveling with no money. The staff was not helpful at all
Comment from Hotel Management
Apr. 21, 2024 by n, Hotel Management
We are sorry that you were dissatisfied with your room. As for the locks, there was locks on the doors and the guest were very safe, especially once you were in the room there was a bolt lock which made it so no one could enter. It was the key cards that we were having problems with. As for overcharging your card we have the statements that prove that we only charged you for the nights that you stayed. I do not know what you are referring to as a room being closed. You booked for a double room and you were put in a double room. My staff was available to help in any manner that they could to all of the guest. Again we are sorry that you were disappointed with your stay.
by A traveller
Yuck
Posted Mar. 17, 2024 on HotelsThe staff was nice!
They only had one key card machine. It broke so for four days I had to be escorted to and from my room. Corporate told the staff they were in no hurry to fix it and would send a replacement machine next week.
The room for old and dirty and the couch in my upgraded suite had some huge fluid stain so I couldn’t use it. The vanity in the suite bathroom was too small for a single person’s toiletries
Comment from Hotel Management
Apr. 21, 2024 by nn, Hotel Management
We are sorry we did not match up to your expectations. As for the key card machine, I do not know where you got that Corporate was in no hurry to fix it. We had to send it to a repair shop to be fixed. We received a newer one the next week. We have a new sign coming it just hasn't gotten here yet.
by A traveller
Do not recommend!
Posted Mar. 17, 2024 on HotelsBroken window, toilet that wouldn’t flush, ants all over the room, cigarette burns on the bedding, mold on ceiling, key card machine was broken so someone from the front desk had to let everyone in their rooms.
by A traveller
Posted Mar. 17, 2024 on Expedia
Nice and quiet. Sheets clean. Mattress and pillow comfy. But… no key cards as the machine was broken. The bedspread had a hole and was dirty. There was mold on the ceiling. The outer window had a hole. There were wall patches that weren’t painted. The hair dryer didn’t turn on at all. Not worth the price.
by A traveller
Family visit
Posted Mar. 5, 2024 on HotelsOverall a very nice stay. Staff was excellent. Room was clean and quiet. Wasn't too many guests in the hotel. Any questions we had were answered. Very friendly staff. The hotel could use some repairs etc. Paint peeling in places. Other than that, stay was quiet, clean and relaxing.
by A traveller
Only choice I had
Posted Feb. 10, 2024 on HotelsThe towels in the room had stains on them. The carpet was nasty. Only reason we didn’t leave is because it was just too far to drive home last night. I will never stay there again.
by A traveller
Posted Feb. 10, 2024 on Expedia
Good
by A traveller
Posted Dec. 26, 2023 on Hotels
