Ratings based on 90 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from Jersey
Posted Mar. 24, 2020 on Expedia
Everything from the service to the appearance was amazing about this resort
Comment from Hotel Management
Apr. 3, 2020 by Your Hotel Management , Hotel Management
Dear expedia user
Thank you for your kind words and great feedback. It is a pleasure to read about how much you enjoyed your Gourmet Inclusive experience.
Splendid experiences should begin from the moment you arrive till the moment you depart and we are happy to hear you encountered just this.
by A traveller from Mount Pleasant
Posted Jan. 30, 2020 on Expedia
I did not end up staying at the reserved property. The resort was sold and so my reservation was transferred to another resort. The resort itself was nice but the food was very disappointing. I also found out the resort I paid for was more expensive than the resort they transferred me to and no refund was provided to make up the difference.
Comment from Hotel Management
Feb. 6, 2020 by Your Hotel Management Team, Hotel Management
Dear Expedia user
Thank you for your recent review, sharing your experiences of your most recent visit to Riviera Maya.
Our mission is to make every stay as close to perfection ensuring our guest with the most relaxing experience and we are very sorry if you fell short during your stay with us.
Your comments and feedback will help us to perfect the quality of our service and ensure our guests have a luxurious environment to enjoy their vacation experience here in the Caribbean.
Thank you once again, your feedback is truly invaluable to us.
by A traveller
Posted Dec. 16, 2019 on Expedia
In need of upgrades. Had to switch rooms because shower was emitting horrible sulfur smells that stunk up whole room. Bed mattress had giant hole in it. Room faced a construction site that started at 7:45 every morning. Most staff was very helpful and nice but concierge was unbelievably and shockingly rude and obnoxious. And not just to us. He is in the wrong line of work.
by A traveller
Posted Oct. 11, 2019 on Expedia
by A traveller from Houston Texas
Posted Sep. 18, 2019
We loved how clean the property was. There was always someone doing maintenance and maintaining the grounds. However, we pitched a swim up room and was advertised as a bar was close by, the bar was completely closed and you could not get a drink. It was advertised that they had 4 eateries, however they were all closed and you could only order or eat at the bar. If you wanted something from a closed restaurant, you could order but only had 2 choices and there were only what the outside bar areas could produce. The ocean was beyond horrific! There was so much seaweed. We understand that they can not control that, but the photos online do not show any seaweed. Once arriving we were told it has been like that for a year. There was a red flag and you were not able to get or utilize the ocean. They then las a list of scheduled events going on through out the day. We tried to attend 2 of them and no one from the staff showed up to make the events happen. Everything we were told and sold on the website was not useable or feasible. We were so upset we left the property as we were not able to do anything, except swim, and that was only for 8 hours a day and on their schedule. Beyond upset and disappointed.
Comment from Hotel Management
Oct. 2, 2019 by Hotel Management, Hotel Management
Dear Expedia User,
On behalf of all the staff and the management team, we would like to thank you for sharing your review detailing your most recent experience with us. We appreciate your feedback and kind words; with such comments help us to achieve your expectations.
Our mission is to make every stay as close to perfection ensuring our guest with the most relaxing experience. It is very disappointing to hear that your experiences did not live up to expectations. We can assure you that your experiences are not reflective of dining experiences and unique Gourmet Inclusive experience we offer to our guests.
Your comments and feedback will help us to perfect the quality of our service and ensure our guests have a luxurious environment to enjoy their vacation experience here in Riviera Maya.
Thank you once again, your feedback is truly invaluable to us.
by A traveller from Picayune
Posted Sep. 8, 2019 on Expedia
I think it would have been a swim up pool pad if we would have had the two side-by-side because we requested to other room because we didn't get them side-by-side. I feel like they just take my money
by A traveller
Posted Jul. 23, 2019 on Expedia
Comment from Hotel Management
Sep. 18, 2019 by Your Hotel Management, Hotel Management
Thank you for the rate given and for sharing with the community. I’m sure your review will help many with future vacation choices, our mission is to make every stay as close to perfection ensuring our guest with the most relaxing experience.
Kind Regards,
by A traveller
Posted Jun. 18, 2019 on Expedia
The property was very well maintained and relaxing. Beautiful views of the ocean and many available cabanas lined the beach. The main pool with a swim up bar was a little small but there is a second one on the other side of the property that was always empty.
by A traveller
Posted May 19, 2019 on Expedia
I like everything view is awesome room service was on time
Comment from Hotel Management
May 21, 2019 by Guest Services, Hotel Management
Dear Guest,
Thank you so much for your review we Will love to welcoming you back again.
Have a great day !!
by A traveller from Houston,Tx
Posted May 3, 2019 on Expedia
Loved the smaller setting and the amenities, particularly for children. Didn’t like the room at all (I wasn’t even aware does kind of rooms existed in the property) and the food was everything but gourmet. Breakfast buffet was ok but lunch/dinner more like Chillis/Applebees quality
Comment from Hotel Management
May 9, 2019 by Resort Management, Hotel Management
Dear JR
Thank you for the time taken to provide us your review of your recent stay at Azul Beach Resort Riviera Maya, México by Karisma; every comment raised by you it is of utmost importance at the time that we evaluate our hotel and services.
It is very disappointing to hear that your experiences did not live up to expectations. We can assure you that your experiences are not reflective of dining experiences and unique Gourmet Inclusive experience we offer to our guests.
Your comments and feedback will be used constructively; ensuring we make every stay as close to perfection.
