4/10 Poor
Jeremiah
Travelled with family
Sep 29, 2025
Disliked: Staff & service
We went to this resort for our honeymoon and had a good time, but some things could have been better. Upon our arrival we were told we would likely get a honeymoon suite and a package sent to our room, I wasn't expecting to get anything extra, so this was a nice surprise. However, neither of these things ended up happening, which was a bit disappointing. The first thing you will notice about the property is the seaweed at the beach. I know there is nothing the property can do about this, however it does impact the experience greatly as the beach is totally unusable. There is a smell from the seaweed across the whole property, we slowly got used to it but were certainly still noticing it on our last day. You also get charged an extra fee for "seaweed removal". We never saw any seaweed get removed. The staff was overall friendly and helpful. However part of their job is clearly to upsell you on extra experiences and excursions, which is a large pet peeve of mine. No staff member was overbearing or rude about it, I just don't want to be constantly getting sold to or be getting calls to the room asking if id like to purchase an excursion. I chose this resort for two reasons, cost and food. I had read several reviews saying the food was excellent. This set my expectations too high, as i wasn't very impressed. It was solid, but i've had better at other all-inclusives that were similarly priced. This was a fine experience for the cost, but it is unlikely I would return.
Jeremiah
Stayed 5 nights in Sep 2025
