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"Everything was great!! Pool service was top notch! " More

By a verified traveller on Wed 21 Feb 2024

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Hotel Description

All-inclusive beachfront property connected to a shopping center with 2 outdoor pools

On the beach

Within a 10-minute walk of this Colonia 5 de Diciembre property, you'll find Teatro Vallarta and Uno. Camarones Beach and The Church of Our Lady of the Refuge are also within half a mile (1 km).

All-inclusive

A full-service spa, 3 restaurants, and 2 outdoor pools are all featured at this all-inclusive property. Relax with a drink at one of the 2 poolside bars and enjoy free perks like free self parking and WiFi in public areas. Enjoy the gym and visit the 3 bars/lounges and beach bar for drinks.

Deluxe Two Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max
CA $291* Per night/room 28 Apr. - 29 Apr.

Honeymoon Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Ocean View King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Ocean View Two Double Beds

Bed Count 2 Full Beds Maximum Occupancy 4 Max

Buenaventura Grand Hotel & Great Moments - All Inclusive ratings based on 31 Verified Reviews

Review Summary
3.7 out of 5 3.5 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Buenaventura Grand Hotel & Great Moments - All Inclusive

Everyone (12) Couples (7) Family (11)
5 out of 5
Everything was great!! Pool service was top notch!

Posted by on 21 Feb. 2024

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Comment from Hotel Management

25 Feb. 2024 by Yadira Garcia General Manager

Good night, dear Mrs. ConstanceWe want to thank you for taking the time to write a comment about your stay with us at Buenaventura Grand Hotel and Great Moments. Thank you for mentioning that the pool service was someting outstanding, be sure that our pool staff will get an special congratulaiton. Sincerly

3 out of 5
While the property we stayed at was very clean and beautiful, as soon as you go out onto the street it’s very unclean. The surrounding properties were very run down and the local shops didn’t seem to be as visitor friendly.

Posted by on 17 Feb. 2024

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Comment from Hotel Management

18 Feb. 2024 by Yadira Garcia Gerente General

Dear Mrs Alyson:Your suggestions and recommendations are always welcome, and help us to serve you better. I ask you once again to apologize for your bad experience and please give us the opportunity to serve you again to show you with our work and continuous learning, that your experience was something exceptional, compared to the incredible service that we try to offer each of the people who worked in this hotel.Sincerely:Lic. Yadira GarciaGENERAL MANAGERHotel Buenaventura Grand and Great Moments

1 out of 5
I will never stay here and will advise others not to as well. It was nothing but a disaster. To top off every bad experience we had, medicine was stolen from my room by the cleaning people. Do not stay here. I had only noticed the medicine being stolen when I got home and opened up my suitcase, and it was no longer in my make up bag that was in the bathroom of hotel.

Posted by on 11 Dec. 2023

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Comment from Hotel Management

28 Dec. 2023 by Lic. Yadira Garcia

Dear Guest:Your suggestions and recommendations are always welcome, and help us to serve you better. I ask you once again to apologize for your bad experience and please give us the opportunity to serve you again to show you with our work and continuous learning, that your experience was something exceptional, compared to the incredible service that we try to offer each of the people who worked in this hotel.Sincerely:Lic. Yadira GarciaGENERAL MANAGERHotel Buenaventura Grand and Great Moments

4 out of 5
Beautiful Honey Moon Suite. Bed was a little too Firm. I Loved Food from Snack Shop. Outside Bar Restaurant Food was limited with option to buy premium expensive menu.Buffet Food was above average but should feature more authentic Mexican Food. Buffet should include Shrimp, Burritos, and tortas. Many Guest were Families with Children during School season. Great Service and Staff

Posted by , from Chicago on 27 Oct. 2023

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Comment from Hotel Management

1 Nov. 2023 by Lic. Yadira Garcia GENERAL MANAGER

Dear guest:Thank you for taking the time to evaluate your recent stay at Hotel Buenaventura Grand and Great Moments. We know that we still have a long way to go to meet your needs 100% and achieve a better evaluation. Since at Hotel Buenaventura Grand and Great Moments, the most important thing is service and making sure we offer an extraordinary experience to our guests by maintaining the concept of an all-inclusive family hotel.Thank you.Lic. Yadira GarciaGENERAL MANAGERHotel Buenaventura Grand and Great Moments

3 out of 5
Place is okay, MAAAYYYBEE ill go back, food not the best but there are plenty of restaurants outside of resort

Posted by on 16 Aug. 2023

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Comment from Hotel Management

19 Aug. 2023 by Lic. Yadira Garcia GENERAL MANAGER

Dear guest:Thank you for taking the time to evaluate your recent stay at Hotel Buenaventura Grand and Great Moments. We know that we still have a long way to go to meet your needs 100% and achieve a better evaluation. Since at Hotel Buenaventura Grand and Great Moments, the most important thing is service and making sure we offer an extraordinary experience to our guests by maintaining the concept of an all-inclusive family hotel.Thank you.Lic. Yadira GarciaGENERAL MANAGERHotel Buenaventura Grand and Great Moments

5 out of 5
Great location.

Posted by on 27 May 2023

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Comment from Hotel Management

27 May 2023 by Lic. Angélica Hernández GENERAL MANAGER Hotel Buen

Dear guest:We appreciate the opportunity you give us by giving us your impressions, these comments are what encourage us to continue providing the service that you and your family deserve.Thank you once again for your comments, we are at your service.With pleasure.Lic. Yadira GarciaGENERAL MANAGERHotel Buenaventura Grand and Great Moments

5 out of 5
We love this resort. We have stayed there twice and will be returning.

Posted by on 22 May 2023

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Comment from Hotel Management

27 May 2023 by Lic. Yadira Garcia GENERAL MANAGER

Dear guest:For us it is a pleasure to know that your vacations were a wonderful experience, enjoying the facilities, the gastronomy and the incomparable distinctive nature of the place.In the same way, we will continue working to further improve our services and provide you with the attention that our clients deserve. We will be proud to share your comments with our staff as we are sure it will motivate them even more in their activities.We will continue to count on your preference and that we have the opportunity to be the setting for your next vacation.Sincerely,Lic. Yadira GarciaGENERAL MANAGERHotel Buenaventura Grand and Great Moments

5 out of 5
Love staying here. Oscar is the best bartender on the property and a good man.

Posted by on 19 May 2023

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Comment from Hotel Management

27 May 2023 by Lic. Yadira Garcia GENERAL MANAGER

Dear guest:On behalf of all the collaborators dedicated to serving with passion and commitment at Buenaventura Grand and Great Moments Hotel, we thank you for choosing us for your vacation stay; It is a pleasure for us to be able to serve you, to have been your host and to fulfill your expectations of quality and service and to have given you an extraordinary travel experience.Thank you for your 5-star evaluation that encourages us to continue working on continuous improvement to continue providing the best service that you and your family deserve.We hope to see you back soon, thank you for your preference.Sincerely:Lic. Yadira GarciaGENERAL MANAGERHotel Buenaventura Grand and Great Moments

3 out of 5
All inclusive restaurants limited to 2 & 1 buffet. Reservations required for restaurants can only be made daily between 9am and 1pm. Buffet does not open until 7:30 & with early departure for activities you are limited to room service which includes a $ charge. Towels for pool limited to 1 per person which you exchange a key card back and forth. People claim pool chairs & nobody checks their usage all day limiting availability. Vendors approach beach patrons within their boundary all day. Front desk staff not flexible at all when assigning rooms or accommodating special requests. Wait staff, bartenders, maids, doormen & pool men were excellent! There was some attempt for a time share presentation which was a little too pushy. Tour desk representative was very helpful. Ocean swimming was limited with red flag warnings during our stay. Food presentation and flavor at the 2 restaurants was very good. Evening Mexican party on Thursday had excellent entertainment.

Posted by , from PITTSBURG on 14 May 2023

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Comment from Hotel Management

27 May 2023 by Lic. Yadira Garcia GENERAL MANAGER

Dear guest:For all of us who collaborate at the Hotel Buenaventura Grand and Great Moments, your evaluation is very valuable and they encourage us to continue serving you as you and your family deserve.Thank you.Lic. Yadira GarciaGENERAL MANAGERHotel Buenaventura Grand and Great Moments

4 out of 5

Posted by on 23 Apr. 2023

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Comment from Hotel Management

27 May 2023 by Lic. Yadira Garcia GENERAL MANAGER

Estimado Huésped:Agradecemos sus comentarios. Es para nosotros un honor saber que usted y su familia realmente disfrutaron de las instalaciones y servicio del personal.Esperamos seguir contando con su preferencia y tengamos la oportunidad de ser el escenario de sus próximas vacaciones.Atentamente,Lic. Yadira GarciaGERENTE GENERAL Hotel Buenaventura Grand and Great Moments

About the Buenaventura Grand Hotel & Great Moments - All Inclusive

Location Avenida Mexico 1301, Puerto Vallarta, JAL 48350

All-inclusive Details

  • Gratuities included
  • Additional gratuities accepted
  • All food and beverages included
  • One or more venues limit dining availability
  • One or more venues limit beverages
  • Surcharge for premium food items
  • Surcharge for bottled wine
  • Surcharge for bottled liquor
  • Minibar (all beverages included)
  • Meals and drinks at companion properties included
  • All onsite activities, and facilities and equipment included
  • Snorkeling included
  • Kayaking included
  • Surfing/boogie boarding included
  • 24-hour room service
  • Fitness facilities included
  • Volleyball included
  • Soccer (football) included
  • Yoga classes/lessons included
  • Onsite live performances included
  • Theme parties included
  • Scuba diving excursions not included
  • Motorized water sports not included
  • Golf green fees not included
  • Spa/beauty facilities and services not included
  • Activities/services from independent operators not included
  • Transportation to offsite activities not included
  • Offsite tours not included
  • All meals served buffet-style
  • Buffet and à la carte dining
  • All available beverages included
  • Onsite entertainment and activities included
  • Surcharge for room service

Property Features

Buenaventura Grand Hotel & Great Moments - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities. Buenaventura Grand Hotel & Great Moments - All Inclusive offers its guests a full-service spa, 2 outdoor swimming pools, a fitness center, and a children's pool. There are 3 restaurants on site, along with a snack bar/deli. For a drink, you can stop by one of the onsite bars, including 2 poolside bars and 3 bars/lounges. A computer station is on site and WiFi is free in public spaces. Business amenities include a business center and a meeting room. Event space at this property measures 108 square feet (10 square meters) and includes conference space. A terrace, a complimentary children's club, and tour/ticket assistance are also featured at Buenaventura Grand Hotel & Great Moments - All Inclusive. Free self parking is available. Smoking is allowed in designated areas at this Colonial Puerto Vallarta property.

  • 231 guestrooms or units
  • 4 levels
  • 2 buildings
  • 3 dining venues
  • 2 bars by the pool
  • 3 bars or lounges
  • 108 sq ft of conference space
  • 10 sq m of conference space
  • Built in 1982
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Business facilities
  • Conference space
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Terrace
  • Garden
  • Gift shop
  • Bellhop
  • Smoking in designated areas
  • Bar on the beach

Family Friendly Amenities

  • Number of outdoor pools - 2
  • Children's pool
  • Supervised childcare/activities (free)
  • Free WiFi
  • Children's club (free)
  • Snack bar/deli
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Arcade/game room

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Free parking nearby

Transport

  • Parking: Free self parking

Room Amenities

Buenaventura Grand Hotel & Great Moments - All Inclusive offers 231 accommodations with minibars and safes. Beds feature down comforters. 32-inch LED televisions come with digital channels. Bathrooms include showers with rainfall showerheads, complimentary toiletries, and hair dryers. This Puerto Vallarta property provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided daily.

  • Minibar
  • In-room dining (24 hours)
  • LED television
  • Digital channels
  • Coffee maker
  • Down blanket
  • Shower
  • Rainfall showerhead
  • Housekeeping (daily)
  • Childcare in room (surcharge)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Iron and ironing board
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible
  • Wardrobe or closet

Food & Drink

Frutas y Flores - This poolside buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

Sunset / Beach Club - This beachfront restaurant serves lunch, dinner, and light fare. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open daily.

Corazón Contento - This restaurant specializes in international cuisine and serves dinner only. Reservations are required. Open daily.

La Cabaña - This bar is located on the beach. Open daily.

24-hour room service is available.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 2
  • Outdoor treatment areas
  • Couples treatment rooms
  • Massages on beach
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Spa tub in spa
  • Massages
  • Deep tissue massage
  • Reflexology

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at anytime

Special check-in instructions:

Front desk staff will greet guests on arrival.

Front desk staff will greet guests on arrival.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.

Pet Policy

  • Pets and service animals are not allowed at Buenaventura Grand Hotel & Great Moments - All Inclusive

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Eurocard, debit cards, and cash. For guests' safety, the property includes a smoke detector in each accommodation.

  • No elevators
  • Service animals not allowed
  • Debit cards
  • Staffed front desk
  • Smoke detector
  • Property is cleaned with disinfectant
  • Staff wears personal protective equipment
  • No shield between guests and staff in main contact areas
  • Guests are provided with free hand sanitizer
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property confirms they are implementing enhanced cleaning measures
  • Individually-wrapped food options are not available
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Commonly-touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Property does not follow sanitization practices of any association

Hotel Names

  • Buenaventura
  • Buenaventura All Inclusive
  • Buenaventura Grand
  • Buenaventura Grand Hotel
  • Buenaventura Grand Hotel All Inclusive
  • Buenaventura Grand Hotel All Inclusive Puerto Vallarta
  • Buenaventura Grand Puerto Vallarta
  • Buenaventura Hotel
  • Hotel Buenaventura
  • Buenaventura Hotel Puerto Vallarta
  • Buenaventura Puerto Vallarta
  • Buenaventura Grand Hotel Puerto Vallarta
  • Buenaventura Beach Hotel Puerto Vallarta
  • Buenaventura Grand Hotel Great Moments All Inclusive
  • Buenaventura Grand Great Moments Puerto Vallarta
  • Buenaventura Grand Great Moments
  • Buenaventura Grand Hotel Spa All Inclusive
  • Buenaventura Grand Great Moments All Inclusive Puerto Vallarta
  • Buenaventura Grand Great Moments All Inclusive

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • For stays on 31 December, the total price shown includes a charge for a mandatory New Year's Eve gala dinner.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.
  • Guests may experience noise disturbance due to nearby construction work.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.