Ratings based on 1,117 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.6 Service & staff
4.3 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Apr. 1, 2024
Staff writer was amazing, 10/10 for that and their service. Hotel is a bit dated and not super clean.
Pools were not very clean,
Not a lot to do for families with teen or preteen kids
Food on buffet and Mexican restaurant were good, better than other all inclusive we have been in, but the rest are not so great.
Hygiene seems to be an issue in some of the restaurants, you see waiters sticking their hands in the ice bucket to grab a handful and then dropping it in your cup, vey unappetizing and to say the least contaminating the hole buck of ice for everyone.
Also you see some chefs or ski chefs literally grabbing things by their hands and mixing it by their hands on your plate, like salads and such, no gloves anywhere:(
Bathrooms near the pool, sometimes have no soap or toilet paper
The beach is pretty rough so finding a chair to sit on by the pools is very hard to find, unless you go super early in the morning and put some towels on the chairs you want to use.
Beach towels and hotel room towels, I’m pretty sure they are cleaned and sanitized, but a lot of them has spots on them, so that’s kind of a turn off. You would expect a bit more for the money you pay to stay on this resort, at the end of the day you’re not staying on a motel or a 2 star place.
The stores in the hotel are so crazy pleasant
Overall it was a pleasant stay, but the place had few issues.
Comment from Hotel Management
Apr. 2, 2024 by Alejandra Rubio / Tour and Travel Sales Manager, Hotel Management
Dear Rania Msallem,We would like to thank you for taking the time to share a review of your experience with us. It was a pleasure being your hosts during your recent getaway to Hyatt Ziva Puerto Vallarta, we appreciate your loyalty, but it is with great sadness that we learn of an overall disappointing experience falling short on your expectations. Please accept our sincerest apologies for any disappointment you have experienced, the feedback from our guests is vitally important in our mission to deliver exceptional experiences, please be certain that your observations and concerns wont be overlooked as have been addressed accordingly to our management team. We take our guest's ratings and concerns very seriously, as it is the best way to improve our services, culinary offerings, and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure a pleasant stay. While we understand the way you felt about the situation experienced during your stay, we hope that our reply to your feedback restores some semblance of trust in us. With Service from the Heart,
by A traveller
Posted Feb. 5, 2024
Lots of different options to relax some more quiet, some more lively with entertainment. Diverse selection of restaurants and bars, excellent concierge services for booking excursions, and top notch spa treatments
Comment from Hotel Management
Feb. 5, 2024 by Alejandra Rubio / Tour and Travel Sales Manager, Hotel Management
Dear Daniel,Thank you very much for your visit and feedback regarding your stay. We appreciate your loyalty and are honored for having chosen us this time around. We are delighted that overall, it was a pleasant stay and that you enjoyed our facilities, culinary offerings, and the warm hospitality from our staff. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We take our guest's ratings and comments very seriously, as it is the best way to improve our services and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure memorable stays. Under this spirit, we look forward the opportunity of being your host again in a not-too-distant future. With Service from the Heart,
by A traveller
Posted Feb. 1, 2024 on Expedia
We have visited this same resort for the past two years. Our only complaint it that we dont stay long enough. We're going to fix that next year when we return. Its paradise!
Comment from Hotel Management
Feb. 1, 2024 by Daniela Quintero- Social Media Coordinator , Hotel Management
Dear John, Thank you for such an amazing review on your experience at Hyatt Ziva Puerto Vallarta! I am thrilled to hear that you found pure heaven at our beautiful property. It is so great to hear the level of service and hospitality that we strive is being shown at our resort. Thank you for your feedback and recommendations, and please come back soon to enjoy once again our slice of paradise.
by A traveller from Sunnyvale
Posted Jan. 31, 2024 on Expedia
Beautiful ocean view and beach. Excellent performances and shows in evening. Safe and nice place to stay.
Comment from Hotel Management
Feb. 1, 2024 by Daniela Quintero- Social Media Coordinator , Hotel Management
Dear Liang, Thank you for such an amazing review on your experience at Hyatt Ziva Puerto Vallarta! I am thrilled to hear that you found pure heaven at our beautiful property. It is so great to hear the level of service and hospitality that we strive is being shown at our resort. Thank you for your feedback and recommendations, and please come back soon to enjoy once again our slice of paradise.
by A traveller
Posted Jan. 30, 2024 on Expedia
Comment from Hotel Management
Feb. 1, 2024 by Daniela Quintero- Social Media Coordinator , Hotel Management
Dear Hans, Thank you for such an amazing review on your experience at Hyatt Ziva Puerto Vallarta! I am thrilled to hear that you found pure heaven at our beautiful property. It is so great to hear the level of service and hospitality that we strive is being shown at our resort. Thank you for your feedback and recommendations, and please come back soon to enjoy once again our slice of paradise.
by A traveller
Fantastic!
Posted Jan. 29, 2024 on HotelsExcellent experience! Staff were amazing!
Comment from Hotel Management
Jan. 29, 2024 by Daniela Quintero- Social Media Coordinator , Hotel Management
Dear Jonathan, Thank you for such an amazing review on your experience at Hyatt Ziva Puerto Vallarta! I am thrilled to hear that you found pure heaven at our beautiful property. It is so great to hear the level of service and hospitality that we strive is being shown at our resort. Thank you for your feedback and recommendations, and please come back soon to enjoy once again our slice of paradise.With Service from the Heart,
by A traveller from Salford
Posted Jan. 25, 2024 on Expedia
Comment from Hotel Management
Jan. 29, 2024 by Daniela Quintero- Social Media Coordinator , Hotel Management
Dear Steven, Thank you for such an amazing review on your experience at Hyatt Ziva Puerto Vallarta! I am thrilled to hear that you found pure heaven at our beautiful property. It is so great to hear the level of service and hospitality that we strive is being shown at our resort. Thank you for your feedback and recommendations, and please come back soon to enjoy once again our slice of paradise.With Service from the Heart,
by A traveller
Posted Jan. 24, 2024 on Expedia
Comment from Hotel Management
Jan. 25, 2024 by Alejandra Rubio / Tour and Travel Sales Manager, Hotel Management
Dear Deborah Jean Williams,Thank you very much for your visit and feedback regarding your stay. We appreciate your loyalty and are honored for having chosen us this time around. We are delighted that overall, it was a pleasant stay and that you enjoyed our facilities, culinary offerings, and the warm hospitality from our staff. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We take our guest's ratings and comments very seriously, as it is the best way to improve our services and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure memorable stays. Under this spirit, we look forward the opportunity of being your host again in a not-too-distant future. With Service from the Heart,
by A traveller
Posted Jan. 22, 2024 on Expedia
Comment from Hotel Management
Jan. 24, 2024 by Alejandra Rubio / Tour and Travel Sales Manager, Hotel Management
Dear Marisela Landers,We would like to thank you for taking the time to share a review of your experience with us. It was a pleasure being your hosts during your recent getaway to Hyatt Ziva Puerto Vallarta, we appreciate your loyalty, but it is with great sadness that we learn of an overall disappointing experience falling short on your expectations. Please accept our sincerest apologies for any disappointment you have experienced, the feedback from our guests is vitally important in our mission to deliver exceptional experiences, please be certain that your observations and concerns wont be overlooked as have been addressed accordingly to our management team. We take our guest's ratings and concerns very seriously, as it is the best way to improve our services, culinary offerings, and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure a pleasant stay. While we understand the way you felt about the situation experienced during your stay, we hope that our reply to your feedback restores some semblance of trust in us. With Service from the Heart,
by A traveller from Austin
Posted Jan. 22, 2024 on Expedia
The Hyatt Ziva was outstanding with their private beach nestled in the mountains, and super close to Zona Romantica. The food has quite delicious as well. We loved our breakfasts right on the beach in Blaze with chef Edgar Lopez, who came out to say hello - he was super nice and breakfasts were delicious on hot plates with the waves rolling in -- we found it difficult to leave breafkast because the mood and scene was just right every morning. Tip: the beach sales people is super small at this property because it's a private beach, which means it's more restful than all the other beaches in Vallarta. Prices were reasonable as well, and we were excited that it also included room service and mini bar on the all inclusive plan. Tons of cultural events and performances every night. Recommended!!
Comment from Hotel Management
Jan. 23, 2024 by Alejandra Rubio / Tour and Travel Sales Manager, Hotel Management
Dear Kent Huges,Thank you very much for your visit and feedback regarding your stay. We appreciate your loyalty and are honored for having chosen us this time around. We are delighted that overall, it was a pleasant stay and that you enjoyed our facilities, culinary offerings, and the warm hospitality from our staff. Please be confident that we’ve shared your kind comments with our team as motivation to keep up with our commitment to offer truly remarkable experiences to our guests. We take our guest's ratings and comments very seriously, as it is the best way to improve our services and facilities, and at the same time find out what we are doing right, to commend our staff and keep improving as our guest’s well-being and safety are our priority to assure memorable stays. Under this spirit, we look forward the opportunity of being your host again in a not-too-distant future. With Service from the Heart,
