Ratings based on 654 Guest Reviews
Hear it directly from our travellers
3.9 Room cleanliness
4.1 Service & staff
3.4 Room comfort
3.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 7, 2024 on Expedia
Place is near downtown and Zona Romantica.
Comment from Hotel Management
Feb. 7, 2024 by Las Palmas by the Sea, Hotel Management
Thank you for your feedback, for us it is amazing to know that you enjoyed your stay!!!
by A traveller from Ft St John
Posted Feb. 5, 2024 on Expedia
Comment from Hotel Management
Feb. 7, 2024 by Las Palmas by the Sea, Hotel Management
Thank you for your feedback!
by A traveller from Edmonton
Posted Feb. 2, 2024 on Expedia
I was satisfied. All the expectations are met. I would go back there again someday !😀
Comment from Hotel Management
Feb. 3, 2024 by Las Palmas by the Sea, Hotel Management
We're thrilled to have met your expectations, and we can't wait for the day you return.
by A traveller
Posted Feb. 1, 2024 on Expedia
Room is outdated
Staff is rude
Comment from Hotel Management
Feb. 3, 2024 by Las Palmas by the Sea, Hotel Management
We are sorry that we did not meet your expectations as well as the inconvenience presented during your stay and we appreciate your comments as they help us to improve our areas of opportunity.We are currently working on the continuous maintenance of our property, training our employees, as well as investment in equipment and amenities, in order to provide our guests and customers with the best of our services.We hope you give us the opportunity again to visit us and enjoy an unforgettable vacation.Thank you for your preference.
by A traveller
Posted Jan. 31, 2024 on Expedia
Love this place, will be returning
Comment from Hotel Management
Feb. 3, 2024 by Las Palmas by the Sea, Hotel Management
Thank you for your feedback, they are very important to us. We appreciate your sharing of experience with us. We have been working to improve our service and facilities. We hope that in the future you will give us the opportunity to receive it again.
by A traveller
Posted Jan. 28, 2024 on Expedia
Overall it is a good place. The food was quite acceptable, and some days it was very, very good. The rooms were clean and the staff was very friendly. No issues at all there. If I were going to mention anything it would be that they need better signage around the resort (and maybe a map) and that the air conditioner could have worked a bit better. Overall, I did enjoy it quite a bit.
Comment from Hotel Management
Feb. 3, 2024 by Las Palmas by the Sea, Hotel Management
We are sorry that we did not meet your expectations as well as the inconvenience presented during your stay and we appreciate your comments as they help us to improve our areas of opportunity.We are currently working on the continuous maintenance of our property, training our employees, as well as investment in equipment and amenities, in order to provide our guests and customers with the best of our services.We hope you give us the opportunity again to visit us and enjoy an unforgettable vacation.Thank you for your preference.
by A traveller
Posted Jan. 26, 2024 on Hotels
Food was delicious, staff was very friendly
Comment from Hotel Management
Feb. 3, 2024 by Las Palmas by the Sea, Hotel Management
Thank you for your feedback, they are very important to us. We appreciate your sharing of experience with us. We have been working to improve our service and facilities. We hope that in the future you will give us the opportunity to receive it again.
by A traveller
Great service all around
Posted Jan. 26, 2024 on HotelsOr flight was delayed for 2 days. I called the hotel to let them know, they said I had to also contact hotels.com to let them know. When we arrived, they offered to extend our stay for the 2 days which I had to decline due to prior engagement. Overall, they put me in a room facing the ocean, king bed, huge bathroom. All of which were requested. The service was great, entertainment was good, area was safe and easily accessible for catching the bus or other means of transportation. Close to the airport and Malecon. You must go and see David the bartender near the entrance of the hotel. Great service and very entertaining. Food was great, don’t forget to get your omelettes and pancakes at the grill in the morning, and every evening dinner is something good.
Comment from Hotel Management
Jan. 27, 2024 by Las Palmas by the Sea, Hotel Management
Thank you for your feedback, they are very important to us. We appreciate your sharing of experience with us. We have been working to improve our service and facilities. We hope that in the future you will give us the opportunity to receive it again.
by A traveller
Posted Jan. 24, 2024 on Expedia
Average smaller resort. Did have a roach in our room one night and some construction going on onsite during our stay. Staff were excellent
Comment from Hotel Management
Jan. 27, 2024 by Las Palmas by the Sea, Hotel Management
We are sorry that we did not meet your expectations as well as the inconvenience presented during your stay and we appreciate your comments as they help us to improve our areas of opportunity.We are currently working on the continuous maintenance of our property, training our employees, as well as investment in equipment and amenities, in order to provide our guests and customers with the best of our services.We hope you give us the opportunity again to visit us and enjoy an unforgettable vacation.
by A traveller
Posted Jan. 23, 2024 on Expedia
We really enjoyed the staff very friendly and accommodating.
The property is outdated in our room we had cockroaches and found a worm in the bed. It was late at night and property didn’t have night staff for bed to be changed so I shared the other bed with my sister. They did offered us another room but it was late.
Comment from Hotel Management
Jan. 27, 2024 by Las Palmas by the Sea, Hotel Management
Dear guest; We appreciate your comments, which we will verify each point you have mentioned with the responsibles of each area. We will continue to work to improve our service and facilities. We hope that in the future you will give us
