Ratings based on 525 Guest Reviews
Hear it directly from our travellers
4.0 Room cleanliness
3.9 Service & staff
4.1 Room comfort
3.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jan. 23, 2024 on Expedia
We were initially excited when we checked into the property. We had a three bedroom apartment that was spacious and well decorated. However, it's soon became apparent that they were serious issues happening at the hotel.
Our biggest issue was that we were there for three days and two nights and had no consistent access to running water. When we got to the property the water was turned off. After speaking with the front desk, they informed us that there were some issues and that the water would be turned on that night. It took several hours but there was water that first night. When we woke up the next morning there was no water once again. Management then brought three large gallons of water so that we can shower and brush our teeth. Once again there was no water for the entire second day until about 6:00 p.m. when we woke up on our final day, the water was once again gone. At that point we opted to use what we had left over from the gallons and check out as soon as possible. Although the apartment itself was well decorated, it left a lot to be desired in terms of cleanliness. The water situation also created a horrible odor that can only be compared to the sewer. It was basically a toxic smell throughout the apartment.
Some of the amenities that were listed in the booking were not provided. We had to ask for an iron and a coffee and tea maker, the latter which smelled absolutely horrible and we were even hesitant to use it.
by A traveller
Posted Jan. 8, 2024 on Expedia
I booked an ocean view room. We had a view of the guard shack and the bathrooms. There was no safe in the room, and one of the windows would not lock, and we were on the bottom floor. We were supposed to have bottled water included and there was none in the unit. WE talked to staff immediately about all of this, and all he did was give us 4 bottles of water. There were 3 of us.
We also were supposed to have breakfast included. The restaurant seemed annoyed when we went to get breakfast, and all we got to choose from was pancakes or ham sandwich. There were also very limited seating around pool areas. Really a disappointing stay, but we made the best out of it.
by A traveller
Posted Jan. 3, 2024 on Expedia
We had bedbugs in all our beds and there was no power for two day so all our food spoiled and we had to throw it all away also there was no A/C for two days and the property is not responding when i ask for a refund 0 star review!!
by A traveller
Posted Jan. 3, 2024 on Expedia
by A traveller
Posted Jan. 2, 2024 on Expedia
No electricity
Unhelpful staff
by A traveller
Posted Dec. 23, 2023 on Expedia
Our room was very spacious and clean with a perfect view of the ocean. Several options for dining and sports bar on site. Staff was very attentive to our needs for more towels and recommendations for entertainment in the area. We loved it and will definitely be back again!!!
by A traveller
Posted Dec. 11, 2023 on Expedia
I will definitely go back to 365 Beach Club. The price was great for beachfront resort. Nice to walk out of apartment and be right on the beach. If you just want to stay around the resort you could. Walking distance to restaurants and some tourist shops. My apartment was very spacious and had a balcony with ocean view and clean. If you your looking for a brand new hotel this is not for you. This place is not new but beautiful. Staff end restaurant staff went above and beyond hospitality and service. The only thing negative I have to say is water in apartment was not very hot.
by A traveller
Buen apartamento con linda playa
Posted Dec. 3, 2023 on HotelsEl apartamento grande, buenas camas y aire acondicionado. El lugar limpio, piscinas limpias y bonitas, y una excelente salida a la playa. Playa muy linda con un beach bar.
Muy pocos vasos y ningún utensilio de cocina. Los TVs no funcionan bien y el jabón de la ducha es terrible.
by A traveller
Posted Nov. 27, 2023 on Expedia
A beach front property but not a resort. Apartment style very basic. No laundry facilities, no dishwasher, no basic washing up supplies, no cleaning. Air conditioner noisy. Reception has no English speaker. One restaurant limited options. Access to the beach.
Comment from Hotel Management
Nov. 29, 2023 by Marti, Hotel Management
Hello, thank you for your comments, we are working on the hotel remodeling to provide you with a better experience, we are improving the details and we will take into account each of your points so that in the future you return and have the best experience. Thank you.
by A traveller from San Juan
Posted Nov. 26, 2023 on Expedia
After speaking with the manager of Expedia and agreeing that I would move from the Hotel since I had several incidents such as the ceiling of the bathroom had a leak and water overflowed, where it flooded the entire bathroom, the jacuzzi did not work, the TVs had no signal , there was no cooking hole, a lo noice, the shower had difficulties. After agreeing with the Manager that they would find me another hotel, they called me and waited for more than 30 minutes on the line to move me to another hotel and unfortunately they did not provide me with the service.
