Ratings based on 864 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jan. 22, 2024 on Expedia
Great service at this resort. The only complaint was the sraff at the Catalaran rental place. They misbooked me and when I came for the appointment they said it was not available when another couple was taking a Catamaran out. The rebooked for jext day and also cancelled due to high winds
Comment from Hotel Management
Jan. 26, 2024 by Online Reputation Manager, Hotel Management
Dear Geoffrey,Thank you for sending us your feedback, we are very pleased that you enjoyed your stay. Please come back and visit us again soon.Regards,Online Reputation ManagerIberostar Dominicana
by A traveller
Posted Jan. 10, 2024 on Expedia
by A traveller
Posted Jan. 9, 2024 on Expedia
by A traveller
Posted Jan. 9, 2024 on Expedia
Nice layout. Easy accessibility to all facilities. Children friendly.
Did not accept credit cards for activities offered by resort.
Comment from Hotel Management
Jan. 11, 2024 by Online Reputation Manager, Hotel Management
Dear Noshir,Thank you very much for your comment and for sharing it with us. It is a pleasure to know that you enjoyed our facilities and we hope to welcome you again in the future.Best regards,Online Reputation ManagerIberostar Dominicana
by A traveller
Posted Jan. 6, 2024 on Expedia
Old and dated property
Comment from Hotel Management
Jan. 8, 2024 by Online Reputation Manager , Hotel Management
Dear Guest, Although we sincerely regret reading that some aspects of your holiday at our hotel were not to your liking, we are grateful that you have taken the time to send us your review. Please rest assured that we will be addressing your concerns, and we hope that you will allow us another opportunity at one of our hotels in the future. Best regards, Online Reputation Manager Iberostar Dominicana
by A traveller
Posted Jan. 6, 2024 on Hotels
by A traveller
Posted Jan. 4, 2024 on Expedia
by A traveller
Posted Jan. 3, 2024 on Expedia
Thia property had roaches. I had a roach in my room and they did nothing. The power frequently went out. The tv in the room didnt work. The only thing that was nice was the beach and thats more God than Iberostar. Do not stay here. Sanatation was subpar at best. Work resort ive ever stayed at in my life. The food was average at best. Air conditioner broke frequently
by A traveller
Posted Jan. 2, 2024 on Expedia
We were celebrating our daughters 21st birthday in the restaurant we had asked ahead of time & given candles to be put on dessert or a cake it didn’t happen every time we made a gesture to the waitress, she went to go and do it, and then didn’t one of my daughters is fluent in Spanish, so there’s no misunderstanding !!!!! Ask for drinks & she came back with one drink then had to go get the rest of the drinks which took forever four out of five meals were cold & steak you could not eat !!! After waiting a long time we decided to leave & go to buffet when we got up I went to guy in charge asked for the candles back and the waitress said wait we do cake now I said to late & my daughter figured out the night was ruined the manager apologize to me ! & asked the guy at buffet could he sing happy birthday gave him the candles a a tip . He said he would do in a a few min so we wait 45 minutes the same thing We walking out So disappointed. !! Nobody seemed to care ! & the food over all was bad !! The last night we went to French restaurant that was good & my daughter asked could we try happy birthday again !! It didn’t happen we couldn’t figure it out !!! So we went to buffet after to see what food they had & it was the best food they had for the 6 days of our stay would not return to this hotel again ! my family spent a lot of money for this vacation & to celebrate my daughter‘s birthday very disappointing. Waited 30 min to get pool towels last day !!
Comment from Hotel Management
Jan. 5, 2024 by Online Reputation Manager, Hotel Management
Dear Sean,We would like to sincerely apologize for the disappointing experience you and your family had during your recent visit. We are truly sorry that we fell short of meeting your expectations, especially on such a special occasion like your daughter's birthday.Our team prides itself on providing excellent service and creating unforgettable experiences for our valued guests. It is disheartening to hear that we failed to deliver on this commitment during your celebration. We understand the importance of celebrating milestones, and we deeply regret that your experience did not live up to the standards we strive to maintain.We take your feedback seriously, and I want to assure you that we are thoroughly investigating the incidents you mentioned. It is our priority to address the issues you faced to prevent similar occurrences in the future. We appreciate your patience and understanding as we work to improve our services. It was not our intention to let you down on this special day.Once again, we sincerely apologize for any frustration or disappointment caused. Your satisfaction is of the utmost importance to us, and we hope to have the chance to regain your trust in the future.Warm regards,Online Reputation ManagerIberostar Dominicana
by A traveller
Posted Dec. 31, 2023 on Hotels
