Ratings based on 2,742 Guest Reviews
Hear it directly from our travellers
4.5 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted May 18, 2024
There is definitely an attention to detail. With the minute you get there. Diego and Henry montero were fantastic
Comment from Hotel Management
May 19, 2024 by Cynthia Lebron, Hotel Management
Dear Valued Guest,Your feedback is greatly appreciated, and we sincerely apologize for the unpleasant experience you encountered during your stay.Rest assured that we will thoroughly analyze each of your comments to implement the necessary corrective measures. Your valuable input serves as a guide for our ongoing improvements.We are so happy to hear that our team took such great care of you, providing the warm and friendly service that they extend to all of our guests. Thank you for highlighting some of the many wonderful things that together create the unique Majestic Way of Life.We are so pleased to know you enjoyed your stay here at our wonderful resort and that you were able to leave with smiles and fantastic memories. We would love to see you back in the near future.Sincerely,Customer Care at Majestic Resorts
by A traveller
Posted May 16, 2024
Nothing
Comment from Hotel Management
May 16, 2024 by Natacha Pérez, Hotel Management
Dear.Tursheen,Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely,Customer Care at Majestic Resorts
by A traveller
Posted May 14, 2024
This hotel needs more activities during the day and night and also more restaurants and food selections.
Comment from Hotel Management
May 14, 2024 by Cynthia Lebron, Hotel Management
Dear Valued Guest,Thank you for taking the time to share your feedback regarding your stay with us by taking our survey. We sincerely apologize for the delay in our response as it is really important for us to receive feedback from our clients. Your comments are incredibly valuable to us, as they help us in our continued effort to exceed guests’ expectations and experiences. We really appreciate you taking the time to share your thoughts with us. We have specifically noted your comments and would like to assure you that these are matters that we take very seriously. Our goal is to provide for each of our guests a fantastic visit and incredible memories and we regret that we did not accomplish this for you. We would like to extend to you our apology for any inconvenience you experienced during your stay due to the level of service you received. We strive to provide for our guests an exceptional experience in our resort through the hard work and know-how of our associates. It is very important to us that every guest receives this star treatment from our staff members and we are sorry to hear you didn’t feel you were treated in this manner. In addition, we have brought your comments to the immediate attention of the Senior Manager for review and improvement. Additionally, we will continue with training and developing the work of our associates to ensure that they are always able to satisfy our guests’ expectations. We hope you will give us another chance to do all in our power to make it up to you on your next visit. Sincerely, Customer Care Majestic Resorts
by A traveller
Posted May 5, 2024
Beautiful place I enjoy staying at Majestic
Comment from Hotel Management
May 6, 2024 by Natacha Pérez, Hotel Management
Dear Valued Guest,Thank you sincerely for your compliments on our resort. We're delighted to hear you enjoyed your stay. We are proud of our gorgeous grounds, facilities and services offered throughout the resort and we are always looking to improve and exceed the expectations of our guests.It was our pleasure to have you as our guests and we are truly delighted to know that your stay with us was enjoyable and memorable.Sincerely,Natacha PérezCustomer Care, At Majestic ResortsIt is certainly our goal to provide exceptional vacation experiences for all of our guests and we are delighted to see that our team members went above and beyond to ensure that you had a wonderful and memorable stay here with us. We hope to welcome you back soon for another memorable vacation we trust you will cherish forever.Sincerely,Customer Care, At Majestic Resorts
by A traveller
Posted Mar. 27, 2024
Great place, will definitely consider going back.
Comment from Hotel Management
Mar. 27, 2024 by Jessica Matos, Hotel Management
Dear Scott,Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely,Customer Care at Majestic Resorts
by A traveller
Posted Mar. 15, 2024
The resort is prefect everyone friendly and good restaurants. The beach is better than the other resorts on either side of this resorts
Comment from Hotel Management
Mar. 16, 2024 by Meybi Baez , Hotel Management
Dear Harvey ,Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely,Customer Care at Majestic Resorts
by A traveller
Posted Feb. 24, 2024 on Hotels
Comment from Hotel Management
Feb. 24, 2024 by Jessica Matos, Hotel Management
Dear Kenneth,Thank you for taking the time to share your rating regarding your recent stay with us.We are so happy to see that you have enjoyed every minute of your vacation in the beautiful Dominican Republic.We hope to see you many more times for even more excellent vacation experiences.Sincerely,Customer Care at Majestic Resorts
by A traveller
Posted Feb. 24, 2024 on Expedia
Comment from Hotel Management
Feb. 25, 2024 by Nathalie Montero, Hotel Management
Dear Judith,Thank you for taking the time to share your rating regarding your recent stay with us. We regret that we did not make your visit with us as wonderful as you would have hoped and we are eager to correct and improve what we can.We would like to extend our sincere apologies for the shortcomings you experienced.Sincerely,Customer Care, Majestic Resorts
by A traveller
Posted Feb. 23, 2024 on Expedia
My wife and I had a truly majestic stay at the Elegance. The property is outstanding. We paid for private shuttle service to/from the airport, and that was well worth it. The overall quality of service onsite is first-rate. The beach access -- including loungers and shaded canopies -- is fantastic. The food is delicious and artistically presented -- we did breakfast at the buffets, and dinner at the Italian & Japanese restaurants. The pool space is so large that my wife and I were able to find quiet, chill spots at the busiest times each day. But, we spent most of our time on the beach. I happily partook in a round of golf at the nearby Punta Blanca Golf Club, and the front-desk staff organized that entire outing. The fitness center is also a winner -- big props to Oscar, who mans that space. The staff at Majestic Elegance are super friendly, welcoming and accommodating. We stayed in the family section and did not feel as if we missed out on anything -- this resort is truly for anyone looking for a Caribbean paradise/getaway. We highly recommend the Majestic Elegance, and hope to return in the near future. -O&S
Comment from Hotel Management
Feb. 24, 2024 by Natacha Pérez, Hotel Management
Dear Omar ,Thank you for selecting our hotel for your vacation and for sharing your impression of your stay at our resort.We are grateful that you and your family enjoyed your vacation at our hotel Majestic Elegance; and that you were able to enjoy all the amenities, shows, restaurants, and areas of our property.We hope to see you many more times for even more splendid vacation experiences.Sincerely,Customer Care, At Majestic Resorts
by A traveller
Posted Feb. 23, 2024 on Expedia
Erickson was the greatest butler. Made everything so easy for us
Comment from Hotel Management
Feb. 24, 2024 by Natacha Pérez, Hotel Management
Dear Scott ,Please allow us to express our sincere gratitude for your kind words about our resort.Your kind words are truly encouraging us to keep delivering excellent service to our guests. Rest assured that your compliments will be shared with the entire team. It is such a pleasure to learn that we can contribute to making your stay a memorable experience.It was our pleasure to have you as our guests and we are truly delighted to know that your stay with us was enjoyable and memorable.Sincerely,Customer Care, At Majestic Resorts
