Ratings based on 723 Guest Reviews
Hear it directly from our travellers
3.8 Room cleanliness
4.0 Service & staff
3.5 Room comfort
3.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Dec. 8, 2023 on Expedia
It should state in the advertisement that you don’t have shuttle or carts for the rooms ! Omg the walking is horrible! My sister is recovering fro stage 4 cancer they put her 10 min away from us we asked repeatedly to have her closer myself am missing 5discs in my back and cannot walk that distance all day long! Very boring resort think they would at least play music around the pools get people into a vacation spirit! All of us kept getting locked out of our rooms, safes wouldn’t open with medication in them and the front desk wouldn’t help ! The main pool was nice the swim up bar pool absolutely disgusting! Band aids floating around! The one pool we did enjoy they blocked it off during our stay kicked everyone out and turned it into a private pool for private members from a travel company only ! Along with one of the restaurants! If you didn’t book with them and have a blue band you couldn’t go in ! I won’t go back again! It took a week for my swelling to go down from all the excess walking!
by A traveller
Posted Aug. 28, 2023 on Expedia
Me gustó bastante lo que ofrecen por el precio del resort. El grupo de animacion es increíble y las exursiones también. Las habitaciones están limpias, los tragos están bien y la comida aceptable.
Comment from Hotel Management
Aug. 29, 2023 by Online Reputation Manager, Hotel Management
Apreciada Damaris,Muchas gracias por compartir su maravillosa experiencia y por elegir RIU Hotels & Resorts. Estamos muy contentos de saber que fuimos capaces de superar sus expectativas y que disfrutó de su estancia. ¡Esperamos volver a darle la bienvenida en un futuro próximo!Nuestros mejores deseos, Cordialmente, Hotel Riu NaiboaOnline Reputation Manager
by A traveller
Posted Aug. 27, 2023 on Expedia
Clean and good customer service
Comment from Hotel Management
Sep. 6, 2023 by Riu Naiboa Online Reputation Manager, Hotel Management
Dear Kimanie,We are very grateful for your wonderful review.It is very rewarding for our beautiful staff members to read you enjoyed your stay.Thank you very much for choosing us!Looking forward to hosting you again, Kimanie.Kindest wishes,Hotel Riu NaiboaOnline Reputation Manager
by A traveller
Posted Aug. 22, 2023 on Expedia
Nice stay
Comment from Hotel Management
Sep. 4, 2023 by Online Reputation Manager, Hotel Management
Dear Samir,we appreciate you taking the time to share your great review here!We are happy to know that you were so pleased with our service and we look forward to hosting you again in the near future. We wish you all the best,Hotel Riu NaiboaOnline Reputation Manager
by A traveller
Posted Aug. 21, 2023 on Expedia
Lo mejor de todo fue el servicio de los empleados, fue excelente.
Comment from Hotel Management
Aug. 22, 2023 by Online Reputation Manager, Hotel Management
Apreciad@ Julieann Pagan,Muchas gracias por dedicar el tiempo de dejarnos su valoración.Estamos muy contentos de que haya disfrutado en nuestras instalaciones y sobre todo, nos sentimos halagados, al saber que sus vacaciones, fueron satisfactorias, sobre todo, gracias a la atención de nuestro maravilloso servicio prestado.Esperamos que nos vuelva a elegir para pasar unos días con nosotros.Cordialmente, Hotel Riu NaiboaOnline Reputation Manager
by A traveller
Posted Aug. 13, 2023 on Expedia
It was a very good experience!
Comment from Hotel Management
Aug. 25, 2023 by Riu Naiboa Online Reputation Manager, Hotel Management
Dear Mihirbhai,It makes our efforts worthwhile when we read that our beautiful guests enjoyed a much-deserved holiday.Thank you very much for your fantastic review, our staff feels rewarded.Wishing you a great day!Thank you for choosing us, see you soon!Kindest Greetings,Hotel Riu NaiboaOnline Reputation Manager
by A traveller
Posted Aug. 12, 2023 on Expedia
I like a food and the room. I don't like a coffe and the wine
Comment from Hotel Management
Aug. 25, 2023 by Online Reputation Manager, Hotel Management
Dear Santiago,We appreciate this feedback! We are very happy to hear that you enjoyed the room and the gastronomic offer, however, we lament to hear that the drinks were not to your satisfaction.We look forward to sharing another great experience with you soon. Greetings,Hotel Riu NaiboaOnline Reputation Manager
by A traveller
Posted Aug. 9, 2023 on Expedia
Great family oriented all inclusive resort. Not for adult couples or bday trip.
Great location, superb service, pretty clean facilities, and a good experience.
I do recommend staying here!
Comment from Hotel Management
Aug. 23, 2023 by Online Reputation Manager, Hotel Management
Dear Timothy,Thank you so much for your review!We are happy to know how much you enjoyed your stay, in the Hotel Riu Naiboa. It is our hope to be able to welcome you back for many stays to come!Best wishes, Hotel Riu NaiboaOnline Reputation Manager
by A traveller
Posted Aug. 6, 2023 on Expedia
The water pressure for cold water don’t work the air conditioner in the room don’t work mosquito is every where they need to fog the area
Comment from Hotel Management
Aug. 10, 2023 by Online Reputation Manager, Hotel Management
Dear orain,Many thanks for sharing your feedback with us.We are truly sorry we did not live up to the standards you expected and for the disappointing experience you had. We regret to hear that we could not find a solution that could help you to enjoy your time at our hotel.All your comments have been shared with the corresponding department for further follow up as we are looking forward to having the opportunity to better serve you in the future.We remain sincerely,Hotel Riu NaiboaOnline Reputation Manager
by A traveller
Posted Aug. 5, 2023 on Expedia
When I got there I didn’t have a room. My reservation was sold forward to another family. Food was terrible, my son got sick. Service is orrible. I have to stay at a motel with my family from 3am-7am until I got a room at another resort.
Comment from Hotel Management
Aug. 9, 2023 by Riu Naiboa Online Reputation Manager, Hotel Management
Dear Yasmin,Thank you for taking the time to provide us your detailed feedback on your stay at our property.In our pursuit of excellence, it certainly saddens us to learn that you were left disappointed with some aspects of your experience. Please let us explain that when a booking is made through a third party and not RIU, it is the agency with whom the guests have booked, who is in charge of the reservation, unfortunately, we cannot reply on their behalf. Your review will be passed on to the departments in charge.We hope we have the opportunity to welcome you again soon.Best Regards,Hotel Riu NaiboaOnline Reputation Manager
