Ratings based on 892 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from Los Angeles
Posted Oct. 19, 2020 on Expedia
First of all the only thing we liked was the staff service. Specially Sr. Bolivar Rivas (driver). This person is at your service and problem solving that makes you feel protected. Super Professional and Respectful and a great Human. Another staff is Sr. Jose Nunez waiter (captain) he runs a ship with such a smooth sailing and great human. And finally SR. Adrian Jimenez waiter at the Level Melia beach snack restaurant. He is amazing on remembering your drinks and constantly offering his service.
Comment from Hotel Management
Oct. 21, 2020 by Guest Service Center Management, Hotel Management
Dear Hubertmaltez,
Thank you for sharing your experience with us. It saddened us to know that we were not able to meet your expectations completely. Also, we regret that we do not have more details on the areas that you feel need improvement, we would have expected a more substantial review.
On the other side, we appreciate that you received the cordial and professional service you deserve. It'll be a pleasure for us to share your comments with our team.
We hope that thanks to the cordial attitude of our team, you will be able to return to our hotel and allow us to change your impression of our resort.
Kind regards,
by A traveller
Posted Mar. 5, 2020 on Expedia
Very relaxing property! Had great service throughout our vacation.
Comment from Hotel Management
Mar. 6, 2020 by Guest Service Center Management, Hotel Management
Dear Guest,
Thank you very much for your short description about your stay. We're glad to know that you had a wonderful and relaxing time and received the attentive service which all our guests deserve.
We're looking forward to welcome you back soon.
Warm regards,
by A traveller from San Diego
Posted Feb. 26, 2020 on Expedia
The staff was great and the property was beautiful. It's been almost a year and my son is still raving about our time here. We will be back this year for sure. The food was good, the peacocks walking around were just beautiful. I would definitely recommend this place.
Comment from Hotel Management
Feb. 28, 2020 by Guest Service Center Management, Hotel Management
Dear Sada,
Thank you very much for your recommendation. It's great to know that you and your family enjoyed your last stay, the fauna and gastronomic options.
We're looking forward to welcome you all back this year.
Warm regards,
by A traveller
Posted Feb. 19, 2020 on Expedia
Comment from Hotel Management
Feb. 21, 2020 by Guest Service Center Management, Hotel Management
Dear Guest,
Thank you very much for your evaluation and support. We're looking forward to welcome you back soon.
Kind regards,
by A traveller
Posted Feb. 17, 2020 on Expedia
The grounds were beautiful and service was impeccable.
Comment from Hotel Management
Feb. 21, 2020 by Guest Service Center Management, Hotel Management
Dear Guest,
Thank you very much for staying at The Level at Melia Caribe Beach. We love to know that you enjoyed your stay, our grounds and the received services.
It was a pleasure for us to host you and we're looking forward to receive you soon again.
Kind regards,
by A traveller from NYC
Posted Feb. 10, 2020 on Expedia
Rooms were not clean or up to par as described. Food was absolutely awful.
Comment from Hotel Management
Feb. 12, 2020 by Guest Service Center Management, Hotel Management
Dear Sam,
Thank you for choosing us as your vacation destination this time. However, we sincerely regret that we have not met your expectations. Rest assured, we will take in consideration your valuables remarks, in order to improve our services and achieve our guests entire satisfaction.
We sincerely hope to have the pleasure of welcoming you again in a future occasion.
Kind regards,
by A traveller
Posted Feb. 2, 2020 on Expedia
I thought the food was very good.
I did not like how far the beach was from our room. The website never mentioned some restaurants have a fee. The bar choices at night cost more. The time share program called our room twice early AM to try to scam us into a breakfast to sell.
Met some really nice people and had some great food, but defintely not a choice for me in the future.
Comment from Hotel Management
Feb. 4, 2020 by Guest Service Center Management, Hotel Management
Dear Guest,
Thank you very much for your honest feedback. We lament that we could not convince you from our property. On the other hand you may feel assure that we take seriously in consideration your particular observation.
We are also sorry for the situation you went through with the Vacation Club. Attending to the presentation is optional to guests and those who choose to attend can leave the presentation at any moment. We will follow up your comments with the club team, to ensure our guests receive the best treatment at all times
We would love to host you again at The Level at Melia Caribe Beach.
Sincerely,
by A traveller
Posted Jan. 11, 2020 on Expedia
Comment from Hotel Management
Jan. 15, 2020 by Guest Service Center Management, Hotel Management
Dear Guest,
Thank you very much for rating us. We hope to welcome you back soon to The Level.
Kind regards,
by A traveller from Chicago USA
Posted Jan. 10, 2020 on Expedia
Exceptional landscaping, felt like botanical garden, very specious resort, perfect for taking long walks.
Comment from Hotel Management
Jan. 15, 2020 by Guest Service Center Management, Hotel Management
Dear Kate,
Thank you very much for your lovely comment. We love to know that you spend a great time, enjoyed the landscape and the surrounding nature.
We're looking forward to welcome you back soon.
Kind regards,
by A traveller
Posted Jan. 6, 2020 on Expedia
Comment from Hotel Management
Jan. 8, 2020 by Guest Service Center Management, Hotel Management
Dear Guest,
Thank you very much for visiting our resor.
We're looking forward to welcome you back soon.
Sincerely
