Ratings based on 27 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
3.7 Service & staff
3.2 Room comfort
3.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Lovely hotel but needs improving
Posted Sep. 30, 2023 on HotelsHad a lovely stay at this hotel. Positives were that the hotel overall is lovely with lots of space, bedrooms are very big with large beds. Good choice of food and the reception staff were great. Nice pool and little beach. Negatives, the 3 female pool bar staff were very rude on multiple occasions, the pool floor needs updating and the tiling throughout is uneven and dangerous. There is nothing around the hotel. It would benefit from a gift shop on site
Comment from Hotel Management
Oct. 6, 2023 by Deputy Hotel Manager, Hotel Management
Dear Gemma,thank you for sharing your experience of your stay, we are pleased that you enjoyed the helpfulness and friendliness of our staff our buffets, swim,ming pool and room amenities. Confident that we can offer you a fully satisfactory stay, we look forward to hosting you again in the future.
by A traveller
Posted Jul. 17, 2023 on Expedia
by A traveller from San Francisco
Posted Sep. 26, 2022 on Expedia
The private beach and the large and pleasant swimming pool are definitely a plus. Our room had an exit to a huge rooftop platform that we shared the guests in an adjoining room. Tolerable internet, great food in the buffet, easy parking.
by A traveller
Posted Sep. 15, 2022 on Expedia
Great location away from everything just the sun, sand and beach. Perfect getaway to relax. Breakfast was amazing and the fresh coffee beverages by the barista were great. We had a balcony and we saw the perfect sunset. One issue is that there is only one power outlet in the room so we had to take turns. Staff were extremely friendly and helpful
by A traveller
Posted Jul. 16, 2022 on Expedia
Very convenient location to explore south Sardinia and Cagliari. The pool was big and super clean but overall the building facilities somewhat tired. It would be a nice gesture if more water was available given the temperature and the lack of venting machines .
by A traveller from Wendell
Posted Jun. 28, 2022 on Expedia
by A traveller
Posted Jun. 15, 2022 on Expedia
by A traveller
Posted Aug. 27, 2021 on Hotels
Our family trip was amazing; we were treated as family. Reading some of the poor reviews (shame on you Canadians) I grew up on border, a one day stay with 9 people - on a transfer is not enough to spew such rubbish. As an expat for almost 30 years I've traveled globally and our stay was wonderful! The staff made us feel like family, I mean really it was so nice, we stayed a week and had an amazing vacation. We have a better concept of the "experience" than 1 day by some group of travelers. The staff made our stay so warm and wonderful the reception staff, housekeeping, servers, cooking staff (awesome), even the grounds crew were nice. We were competed drinks! Food - We had full board, I understand if you are Al Carte its pricy...there are not many places nearby to eat. A local place, yea the local police dined there for lunch and enjoyed the buffet/wind - cool. The food was wonderful, plentiful the "problem" being offered too much food on every portion..."inedible" REALLY? "A?" The beach, its next to a Marina ..hello its next to a Marina. I swam on a clear day, yes it can be icky but so is lake Ontario. If you had time to visit the pristine beaches I highly recommend () our guide it would blow your mind some of the nicest I have seen in the Med. Sardinia is an island, full of charm, lovely people, culture, amazing beauty and nature, RESPECT its not what you expect in a city...BTW we paid a few Euros to extend our check out, plus they included lunch.
Comment from Hotel Management
Sep. 17, 2021 by Guest Relations Team, Hotel Management
Dear Mr. Brian,
We would like to express our gratitude for the comments you made about your recent visit. They help us to understand how our guests experience their stay with us. It is always our goal to achieve maximum customer satisfaction and we are delighted to hear that your holiday at Smy Sighientu Thalasso & Spa was an enjoyable one. We continuously strive to deliver high standards and to ensure that all our guests leave with beautiful vacation memories.
We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your wellbeing whilst staying among us.
Again we thank you for this very kind review of our hotel and we look forward to serving you again in the future.
Sincerely,
Guest Relations Team
by A traveller
Posted Aug. 14, 2021 on Expedia
Comment from Hotel Management
Aug. 15, 2021 by Guest Relations Team, Hotel Management
Dear Guest,
We greatly appreciate the time you spent to review your recent experience in our hotel. At Smy Sighientu Thalasso & Spa we always strive to exceed guests' expectations.
We are looking forward to welcoming you back in the nearest future.
Sincerely,
Guest Relations Team
by A traveller
Posted Aug. 9, 2021 on Expedia
A group of nine of us travelers I had to stay one night in Cavaleri to line up our flights. We were excited about the way the resort looked online but found that the beach is covered in tar like seaweed and on a hot day in August not a single person was in the water as it seems contaminated by the marina next-door… The buffet style restaurant is inedible… The staff are poorly trained and blame the decades old comp system for overcharges and incredibly long process times so give yourself an extra hour to check in or out… Worst resort/hotel I’ve been to in 20 years.
Comment from Hotel Management
Aug. 9, 2021 by Guest Relations Team, Hotel Management
Dear Guest,
We sincerely appreciate the time you spent to share your comments following your visit to our Smy Sighientu Thalasso & Spa, our guests' feedback is of utmost importance to ensure our demanding standards of service at all times, please accept our sincere apologies for any inconsistency you may have experienced during your stay.
We were most concerned to read your remarks on the service you experienced whilst staying among us, mostly because your comments do not reflect the usual standard of service we strive to ensure for our guests, nevertheless please rest assured that your review will be shared with our head of departments for information and further revision.
Once again, thank you for your visit and constructive critics, we hope that you had a nice journey back home and to have the pleasure of serving you again in our hotels worldwide ensuring you in advance of our best intentions at all times.
Sincerely,
Guest Relations Team
