Ratings based on 14 Guest Reviews
Hear it directly from our travellers
3.7 Room cleanliness
3.8 Service & staff
3.6 Room comfort
3.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
The WORST customer service experience ever!!
Posted Mar. 6, 2020 on Hotels1st night no hot water. Geyser didn’t work. Aircons don’t work. Cockroaches in room. No soaps, shampoo, etc. They don’t accept cards and only told me this when I wanted to settle my bill the night prior to check out. The owner insisted on me walking almost 2km to go withdraw cash at 9pm. Which was a major inconvenience. I will never stay there again. NEVER!!!
Comment from Hotel Management
Mar. 19, 2020 by Pat, Hotel Management
Really sorry for your experience Mr. Abdur Rahman
by A traveller
Posted Feb. 20, 2020 on Expedia
The only setback is failure of management to ensure rooms are cleaned up everyday. Otherwise stay was pleasant
Comment from Hotel Management
Feb. 21, 2020 by Cindy, Hotel Management
Dear Anonymous,
Thank you for your feedback.
by A traveller
Posted Nov. 15, 2019 on Hotels
Comment from Hotel Management
Nov. 18, 2019 by Rupesh, Hotel Management
Thank you for your stay. I hope You had a nice stay. Hope to see you again.
by A traveller from Seychelles
Posted Oct. 18, 2019 on Expedia
it was descent place, it was close to the main road with easy access.
Comment from Hotel Management
Nov. 18, 2019 by Rupesh, Hotel Management
Thank you very much for your kind words.
by A traveller
Posted Sep. 30, 2019 on Expedia
Comment from Hotel Management
Oct. 2, 2019 by Cindy, Hotel Management
Thanks for your trust, will try to improve.
by A traveller
Posted Sep. 10, 2019 on Expedia
The location is perfect! Nice property and nice rooms. Liked the balcony.
Comment from Hotel Management
Sep. 11, 2019 by Cindy, Hotel Management
Dear Anonymous,
Thank you very much.
by A traveller
Posted Aug. 16, 2019 on Hotels
Comment from Hotel Management
Aug. 17, 2019 by Cindy, Hotel Management
Dear Anonymous,
Thank you for your feedback, hope that next will be able to do much better.
by A traveller
Happy family
Posted Dec. 15, 2018 on HotelsGreat, clean and easy
nice reception guy at the night time!
Comment from Hotel Management
Dec. 19, 2018 by Rupesh, Hotel Management
Thank you for your appreciation.
by A traveller
Home away from Home @ La Primerose
Posted Dec. 4, 2018 on HotelsA great budget hotel which is very smart and within a safe neighborhood. Few meters from the Chinese Embassy. Amazing restaurants across the road.
There is need to improve wifi
Comment from Hotel Management
Dec. 5, 2018 by Rupesh, Hotel Management
Thank you for your feedback. Regarding wifi, we have received several complaints and we are upgrading the capacity.
by A traveller
Posted Dec. 3, 2018 on Expedia
avoid, had to leave early. expedia would not refund despite hotel manager saying he would not charge.
terrible facilities, not clean. mites (yes mites!) on the breakfast rolls. ants in the toilet & sink.
no internet in room or lobby.
Nothing like the expedia advert - so be advised.
Comment from Hotel Management
Dec. 19, 2018 by Rupesh, Hotel Management
Regardin refund policy, we already have an agreement with Expedia and the client knows about it.
We have basic but essential facilities as we are budget hotel. Every day the rooms are cleaned and re-cleaned if client asked for. However, if the client keep the keys with them we do not clean the room.
We serve fresh food for breakfast and they are prepared in the morning and client know about it.
We faced a problem about internet but it was not due to our system but operator. We have changed operator now and the internet is satisactory.
