Ratings based on 1,167 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.3 Service & staff
4.1 Room comfort
4.1 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 22, 2024 on Expedia
Perfect for a family with kids. The room was very clean and we enjoyed the view on the garden.
Comment from Hotel Management
Feb. 24, 2024 by Maxime Fortin, Dir Adjointe de l'Hébergement, Hotel Management
Dear guest, Thank you for taking the time to rate your experience following your recent stay at L'Hôtel Québec.We were thrilled to welcome you in our establishment! Thank you for your kind words, they will be shared with our team and management.We hope to host you again next time you visit our beautiful city!Maxime FortinDirectrice Adjointe de l'Hébergement
by A traveller
Posted Feb. 21, 2024 on Hotels
by A traveller
Posted Feb. 21, 2024 on Expedia
Our room is at the end of the building and is far from the pool. It’s quiet and clean. The mattress is very comfortable.
Comment from Hotel Management
Feb. 24, 2024 by Maxime Fortin, Dir Adjointe de l'Hébergement, Hotel Management
Dear Monsieur/Madame YIN,Thank you for taking the time to rate your experience following your recent stay at L'Hotel Québec. We always welcome feedback from our guests.We were delighted to welcome you and we are pleased to see from your feedback that you enjoyed your stay.Please do not hesitate to call on us during your next visit so that we can make it even more enjoyable and meet your expectations. Our staff is available at all times to meet your needs with the greatest of enthusiasm.We look forward to welcoming you again the next time you visit Quebec City!Best regards,Maxime FortinDirectrice Adjointe de l'Hébergement
by A traveller
Posted Feb. 19, 2024 on Hotels
by A traveller
Posted Feb. 19, 2024 on Expedia
Comment from Hotel Management
Mar. 23, 2024 by La Réception de L'Hôtel Québec, Hotel Management
Bonjour,Merci d’avoir choisi de séjourner à L'Hôtel Québec et d’avoir pris un moment pour évaluer votre expérience.Merci pour vos gentils commentaires, c'est très apprécié!Il nous fait vraiment plaisir de constater que vous avez apprécié votre expérience et nous espérons vous revoir prochainement.Passez une excellente journée et au plaisir!La réception de l'Hôtel Québec
by A traveller
Posted Feb. 18, 2024 on Expedia
Très beau séjour avec les jeunes enfants. Je le recommande! Accueil incroyable!!!
Comment from Hotel Management
Feb. 24, 2024 by Maxime Fortin, Dir Adjointe de l'Hébergement, Hotel Management
Bonjour Monsieur Marc-Étienne,Merci d’avoir choisi de séjourner à L'Hôtel Québec et d’avoir pris un moment pour évaluer votre expérience.Nous sommes ravis de constater que votre séjour dans notre établissement a été agréable et à la hauteur de vos attentes.Merci pour vos bons commentaires; ils sont très appréciés et seront partagés avec la direction de l'hôtel.Nous vous souhaitons une excellente journée et espérons vous recevoir à nouveau prochainement.Maxime FortinDirectrice Adjointe de l'Hébergement
by A traveller
Posted Feb. 18, 2024 on Expedia
Great hotel , food is not great neither was the restaurant service waiting 40 minutes to get a drink at the bar
Also stay 10 days and they only changed the bed once and cleaned once
Towels were daily but nothing else
Comment from Hotel Management
Feb. 24, 2024 by Maxime Fortin, Dir Adjointe de l'Hébergement, Hotel Management
Dear Madame Julie,Thank you for taking the time to rate your experience following your recent stay at L'Hotel Québec.Please know that we take our guests' feedback to heart and are constantly striving to improve the experience we offer our guests. Your comments will be shared with management to ensure the necessary follow-up. We look forward to welcoming you again the next time you visit Quebec City.Best regards,Maxime FortinFront Desk Assistant Manager
by A traveller
Posted Feb. 15, 2024 on Expedia
The property was ok . You rooms were very clean but you can tell the were old , the mirrors in the bathroom around were rusted , the floors moved int eh rooms . So you could tell the needed an upgrade . The beds you could tell the were old or 2beds put together , not very comfy . They need to add more handicap parking in the front and just on the side of the building as we could not get any parking , vehicles were actually parked in the handicap parking spots as you could not tell the color
Was so faded away . The hotel probably makes money and the up keeps should be done . But I would come back . The staff extremely nice , the restaurant very nice , food was good . I would recommend this hotel and I would come back . The pool could use a slide for the kids . Or something fun . Overall good experience.
Comment from Hotel Management
Feb. 17, 2024 by Maxime Fortin Directrice Adjointe de l'Hébergement, Hotel Management
Dear Natalie,Thank you for taking the time to rate your experience following your recent stay at L'Hotel Québec.Please know that we take our guests' feedback to heart and are constantly striving to improve the experience we offer our guests. Your comments will be shared with management to ensure the necessary follow-up. We look forward to welcoming you again the next time you visit Quebec City.Best regards,Maxime FortinFront Desk Assistant Manager
by A traveller
Posted Feb. 15, 2024 on Hotels
by A traveller
Posted Feb. 14, 2024 on Expedia
The property looks tired and in need of renovations.
Comment from Hotel Management
Feb. 15, 2024 by The Front Desk of l'Hôtel Québec, Hotel Management
Dear Cheryl,Thank you for providing us with a honest review of your experience in our hotel. We have taken good notes of the points on which we can improve, and we have conveyed your thoughts to the establishments' direction.Do not hesitate to contact the front desk whenever you encounter an inconvenience during your stay so that we can provide a solution, and therefore improve your stay.We look forward to welcoming you again the next time you visit Quebec City.Best regards,The Front Desk of l'Hôtel Québec
