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Crowne Plaza Hotel Queenstown by IHG

Property class: 4.5
4.5-star luxury hotel in Queenstown City Centre

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Photo gallery for Crowne Plaza Hotel Queenstown by IHG

Bar (on property)
Property video
Suite, 1 Bedroom, Lake View
Exterior
Exterior

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Air conditioning
  • Gym

Explore the area

View in a map
93 Beach Street, Queenstown, Otago, 9300
  • Place, Queenstown Mall
    ‪5 min walk‬
  • Place, Kiwi Park
    ‪7 min walk‬
  • Place, Skyline Queenstown
    ‪8 min walk‬
  • Airport, Queenstown (ZQN-Queenstown Intl.)
    ‪8 min drive‬

Room options

View all photos for Standard Room, 2 Queen Beds, Balcony, Mountain View

Minibar, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Balcony, Mountain View

8.6 out of 10
Excellent
(15 reviews)
  • Mountain view
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Balcony, Mountain View

Minibar, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Balcony, Mountain View

7.6 out of 10
Good
(5 reviews)
  • Mountain view
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Balcony, Lake View

Minibar, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Balcony, Lake View

8.6 out of 10
Excellent
(16 reviews)
  • Lake view
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Minibar, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds

9.0 out of 10
Wonderful
(12 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room

Minibar, in-room safe, desk, laptop workspace

Standard Room

8.8 out of 10
Excellent
(13 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed

View all photos for Suite, 1 Bedroom, Lake View

Suite, 1 Bedroom, Lake View

Suite, 1 Bedroom, Lake View

  • Lake view
  • 62 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Balcony

Minibar, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Balcony

8.0 out of 10
Very good
(8 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Balcony

Standard Room, 1 King Bed, Balcony

Standard Room, 1 King Bed, Balcony

9.0 out of 10
Wonderful
(18 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Mountain View

Minibar, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Accessible, Mountain View

9.0 out of 10
Wonderful
(4 reviews)
  • Mountain view
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Balcony, Lake View

Minibar, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Balcony, Lake View

9.0 out of 10
Wonderful
(26 reviews)
  • Lake view
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

About the area

Queenstown

Heart of Queenstown.With a stay at this Queenstown City Centre hotel, you'll be steps from SKYCITY Wharf Casino and Steamer Wharf. Lake Wakatipu and Creative Queenstown Arts & Crafts Market are also within half a mile (1 km).

What's nearby

  • Steamer Wharf - 1 min walk - 0.1 km
  • TSS Earnslaw Steamship - 2 min walk - 0.2 km
  • Queenstown Mall - 5 min walk - 0.5 km
  • Kiwi Park - 7 min walk - 0.6 km
  • Skyline Queenstown - 8 min walk - 0.7 km

Getting around

  • Queenstown Intl. Airport (ZQN) - 16 min drive

Restaurants

  • ‪Fergburger - ‬4 min walk
  • ‪Patagonia Chocolates - ‬3 min walk
  • ‪Finz - ‬1 min walk
  • ‪Smiths Craft Beer House - ‬3 min walk
  • ‪My Thai Lounge - ‬2 min walk

About this property

Crowne Plaza Hotel Queenstown by IHG

4.5-star luxury hotel in Queenstown City Centre
There's a restaurant on site. You can enjoy a drink at the bar/lounge. There's an onsite 24-hour business center.

WiFi is free in public spaces. A fitness center, multilingual staff, and ski storage are also featured at the luxury Crowne Plaza Hotel Queenstown by IHG. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4.5-star Queenstown hotel is smoke free.

  • 139 guestrooms or units
  • 7 levels
  • Childcare (surcharge)
  • Ski equipment storage
  • Business center (24 hours)
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • No smoking on site
  • Water dispenser
  • Bar or lounge
  • Dining venue
Crowne Plaza Hotel Queenstown by IHG offers 139 accommodations with minibars and safes. LCD televisions come with digital channels. Bathrooms include bathrobes, slippers, and hair dryers.

This Queenstown hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks, desk chairs, and phones. Additionally, rooms include complimentary newspapers and coffee/tea makers. Housekeeping is provided daily.

Similar properties

Exterior
Novotel Queenstown Lakeside
Queenstown City Centre
  • Hot tub
  • Free WiFi
  • Restaurant
  • Air conditioning
4.4 out of 5, Excellent, 1,000 reviews
The price is CA $171
CA $196 total
includes taxes & fees
May 5 - May 6
Novotel Queenstown Lakeside

Property amenities

Family friendly

  • Babysitting (surcharge)
  • In-room crib

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi; wired internet (NZD 10 for 12 hours)

Parking and transportation

  • Ski shuttle nearby
  • Valet parking on site (NZD 38 per night; includes in/out privileges)
  • Limited onsite valet parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:30 AM for a fee: NZD 38 for adults and NZD 20 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Gym
  • Optional ski privileges
  • Ski storage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Handrails in stairways
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • LCD TV with digital channels

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free crib

Bathroom

  • Bathrobes
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11 AM
Contactless check-out available

Special check-in instructions

The property charges 2 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 16 years old or younger stays free, per registered adult, when using existing bedding.
  • Rollaway/extra beds are available for NZD 65.0 per night.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately NZD 38 for adults and NZD 20 for children
  • Fee for wired internet in public areas: NZD 10 (for 12 hours, rates may vary)
  • Valet parking fee: NZD 38.00 per night (in/out privileges)
  • Rollaway bed fee: NZD 65.0 per night
  • Credit card charges are subject to a surcharge of 2 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, and Union Pay. Cash is not accepted. For guests' safety, the property includes a fire extinguisher and a smoke detector in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

There are no breakfast or dinner fees for each child age 0-12 when dining with a paying adult ordering from the regular menu. Children must dine from the kids menu for dinner. Children age 13-16 receive 50% off the adult breakfast fee.

We should mention

  • One child 16 years old or younger stays free, per registered adult, in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Property class, provided by our rating system, is based on property type, amenities, and services.

Property is also known as

Crowne Plaza Hotel Queenstown
Crowne Plaza Queenstown
Queenstown Crowne Plaza Hotel
Crowne Plaza Queenstown Hotel Queenstown
Queenstown Crowne Plaza
Crowne Plaza Hotel Queenstown
Crowne Plaza Queenstown By Ihg
Crowne Plaza Hotel Queenstown by IHG Hotel
Crowne Plaza Hotel Queenstown an IHG Hotel
Crowne Plaza Hotel Queenstown by IHG Queenstown
Crowne Plaza Hotel Queenstown by IHG Hotel Queenstown

Frequently asked questions

How close is Crowne Plaza Hotel Queenstown by IHG to the airport?

Crowne Plaza Hotel Queenstown by IHG is 5 mi (16-min drive) away from the Queenstown Intl. Airport (ZQN) airport, the closest popular airport to the property.

How much does it cost to stay at Crowne Plaza Hotel Queenstown by IHG?

As of Apr 27, 2026, prices found for a 1-night stay for 2 adults at Crowne Plaza Hotel Queenstown by IHG on May 12, 2026 start from CA $234, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Does Crowne Plaza Hotel Queenstown by IHG have an airport shuttle?

Airport shuttle services are not available at Crowne Plaza Hotel Queenstown by IHG.

How close is Crowne Plaza Hotel Queenstown by IHG to the beach?

This hotel is a short 3-minute walk from Queenstown Beach and 4.5 mi (15-min drive) from Frankton Beach. Don't forget your sunscreen!

Does Crowne Plaza Hotel Queenstown by IHG offer free breakfast?

Free breakfast isn’t provided at Crowne Plaza Hotel Queenstown by IHG, but buffet breakfast is offered for a fee of NZD 38 for adults and NZD 20 for children. It's available every day from 6 AM to 10:30 AM.

Is there a casino at Crowne Plaza Hotel Queenstown by IHG?

No, there is no casino at this hotel, but SKYCITY Wharf Casino (1-min walk) and Skycity Queenstown Casino (4-min walk) are nearby.

What time is check-in at Crowne Plaza Hotel Queenstown by IHG?

Check-in start time: 3:00 PM; Check-in end time: anytime.

Is there free parking at Crowne Plaza Hotel Queenstown by IHG?

Free parking is not available at this hotel. Valet parking is available for NZD 38.00 per night.

Does Crowne Plaza Hotel Queenstown by IHG have a pool?

Crowne Plaza Hotel Queenstown by IHG does not have a pool.

Does Crowne Plaza Hotel Queenstown by IHG have a restaurant?

Yes, there is a restaurant on site.

Does Crowne Plaza Hotel Queenstown by IHG have a spa?

There are no spa services available at this hotel.

How close is Crowne Plaza Hotel Queenstown by IHG to downtown Queenstown?

Crowne Plaza Hotel Queenstown by IHG is 0.1 mi away from Queenstown.

Crowne Plaza Hotel Queenstown by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 612 out of 1003 reviews
Rating 8 - Good. 270 out of 1003 reviews
Rating 6 - Okay. 71 out of 1003 reviews
Rating 4 - Poor. 27 out of 1003 reviews
Rating 2 - Terrible. 23 out of 1003 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, amenities
Great location. Easy checkin and helpful staff. Would stay again.
Stayed 2 nights in Dec 2025

10/10 Excellent

Paul

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
A wonderful hotel
Stayed 3 nights in Dec 2025

10/10 Excellent

Shih-Hung

Stayed 3 nights in Dec 2025

6/10 Okay

Roger

Travelled with family
Liked: Staff & service
In my opinion, the hotel and especially the rooms need an overall refresh. Not what you expect from a Crown Plaza. Staff was very nice though.
Stayed 4 nights in Dec 2025

10/10 Excellent

Vishal, Austin

Stayed 3 nights in Dec 2025

10/10 Excellent

Andres

Stayed 4 nights in Dec 2025

10/10 Excellent

John P

Liked: Cleanliness, property conditions & facilities
Nice
Stayed 5 nights in Dec 2025

8/10 Good

Mark, Zanesville

Stayed 8 nights in Dec 2025

6/10 Okay

Robert Glenn

Travelled with family
Liked: Cleanliness, staff & service
Booked this property based on its proximity to the main downtown area. Saves the hassle of driving to town every day. Stayed 3 nights but did not spend much time at the hotel- assumed that all or most rooms faced the lake but man was I wrong- they placed us on the 3rd floor (Conference level). Felt like a sub basement because it was at ground level facing a small courtyard at the back of the property. A very well used property with a hefty price tag. You’re paying for location only. Make sure to add the valet parking to your room fee total if you have a car. Otherwise, staff is friendly and helpful and if you’re out enjoying activities, not the worst case.
Stayed 3 nights in Dec 2025

10/10 Excellent

Chetan Arun

Travelled with family, Travelled with family and small children
Liked: Cleanliness
Location stood out.
Stayed 5 nights in Dec 2025

6/10 Okay

Beatriz

Stayed 2 nights in Dec 2025

6/10 Okay

laura

Liked: Cleanliness
Rooms and Shower are dated and only good if you are 5’4”. Otherwise, you are bending over. AC cannot keep up with heat that comes in from the room facing east/south. Had to keep curtain closed and still didn’t help even after speaking with maintenance and front desk. Ac units are old. We sweated every night. Location and breakfast were awesome- that was the only thing keeping us there from not checking out early!
Stayed 4 nights in Dec 2025

6/10 Okay

Petra

Liked: Cleanliness, staff & service
Disliked: Amenities
The staff was outstanding and the room was very clean with comfortable mattress. The hotel is very outdated in appearance with low ceilings and lack of natural light. My lake view room was on the 1st floor, but I looked out on tile and only saw the lake on my tippy toes and to the far right. The hotel was still of good value and the prime central location and the people made up for everything else.
Stayed 2 nights in Dec 2025

8/10 Good

Sophia, auckland

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Great location, comfortable
Stayed 3 nights in Dec 2025

8/10 Good

Emmanuel

Liked: Cleanliness, amenities, property conditions & facilities
Yes all staff good and polite
Stayed 4 nights in Dec 2025

10/10 Excellent

Ying

Stayed 3 nights in Nov 2025

10/10 Excellent

Scott, Parkville

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff was very great, and worked hard to accommodate us whenever we asked for anything.
Stayed 3 nights in Nov 2025

8/10 Good

scott

Travelled with family
Liked: Cleanliness
Room was dated. Staff very nice
Stayed 3 nights in Nov 2025

8/10 Good

Ben

Stayed 5 nights in Oct 2025

10/10 Excellent

Carolyn

Liked: Cleanliness, amenities, property conditions & facilities
Clean and spacious room, nice view
Stayed 3 nights in Nov 2025

10/10 Excellent

Steven, Eugene

Stayed 8 nights in Nov 2025

10/10 Excellent

Ryan

Liked: Cleanliness, amenities, property conditions & facilities
Spotless
Stayed 3 nights in Oct 2025

10/10 Excellent

Jian

Stayed 1 night in Nov 2025

10/10 Excellent

Angela

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Love the room, view and the staff very courteous and helpful
View from my room
Stayed 4 nights in Oct 2025

10/10 Excellent

Mayank

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location, super close to amenities and super friendly staff who will go above and beyond to help you.
Stayed 5 nights in Oct 2025