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Heartland Hotel Queenstown

3.0 star property
3-star eco-certified hotel near Skyline Queenstown

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Photo gallery for Heartland Hotel Queenstown

View from property
View from property
Front of property - evening/night
Family Room | Lake view
Lobby lounge
Reviews
8.2

Very good

Popular amenities

  • Breakfast available
  • Parking includedParking includedParking included
  • LaundryLaundryLaundry
  • Free WiFiFree WiFiFree WiFi
  • RestaurantRestaurantRestaurant
  • BarBarBar

Explore the area

Map
27 Stanley Street, Queenstown, 9197
  • Popular LocationSkycity Queenstown Casino6 min walk
  • Popular LocationKiwi and Birdlife Park12 min walk
  • Popular LocationSkyline Gondola13 min walk
  • AirportQueenstown (ZQN-Queenstown Intl.)8 min drive

Room options

View all photos for Chalet Quad Room

Chalet Quad Room

Chalet Quad Room

  • 33 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Superior Studio, Multiple Beds

Superior Studio, Multiple Beds

Superior Studio, Multiple Beds

8.3/10 Very good
  • 29.9 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Standard Triple Room

Standard Triple Room

Standard Triple Room

7.9/10 Good
  • 50.0 sq m
  • Sleeps 3
  • 3 Twin Beds

View all photos for Standard Studio King Room

Iron/ironing board, free WiFi, bed sheets

Standard Studio King Room

8.5/10 Very good
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior King View Room

Superior King View Room

Superior King View Room

  • 30 sq m
  • Partial lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

9.2/10 Wonderful
  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Family Room

Family Room

Family Room

7.7/10 Good
  • 50 sq m
  • Partial lake view
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Standard Super King/Split

Iron/ironing board, free WiFi, bed sheets

Standard Super King/Split

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Chalet Studio King Room

Chalet Studio King Room

Chalet Studio King Room

7.7/10 Good
  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Chalet Studio King View Room

Chalet Studio King View Room | Lake view

Chalet Studio King View Room

9.6/10 Exceptional
  • 30 sq m
  • Partial lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Super King/Split View

Standard Super King/Split View | Lake view

Standard Super King/Split View

8.8/10 Excellent
  • 30 sq m
  • Partial lake view
  • Sleeps 2
  • 1 King Bed

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About the area

Queenstown

Heart of Queenstown.A stay at this Queenstown City Centre hotel places you steps from St Josephs Parish and within a 5-minute walk of Queenstown Arts Centre. Queenstown Gardens and Queenstown Mall are also within half a mile (1 km).

What's nearby

  • Queenstown Gardens - 4 min walk
  • Skycity Queenstown Casino - 6 min walk
  • Kiwi and Birdlife Park - 12 min walk
  • Skyline Gondola - 13 min walk
  • Bob's Peak - 13 min drive

Getting around

  • Queenstown Intl. Airport (ZQN) - 8 min drive

Restaurants

  • Fat Badgers Pizza - 5 min walk
  • The World Bar - 6 min walk
  • McDonald's - 4 min walk
  • Kfc - 4 min walk
  • Starbucks - 4 min walk

About this property

Heartland Hotel Queenstown

3-star eco-certified hotel near Skyline Queenstown
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A fitness center, ski storage, and tour/ticket assistance are also featured at the eco-certified Heartland Hotel Queenstown. Limited free parking is available on a first-come, first-served basis.

This 3-star Queenstown hotel is smoke free.

  • 81 guestrooms or units
  • 3 levels
  • 7 buildings
  • Ski equipment storage
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Front-desk safe
  • Tour and ticket information
  • Newspapers in lobby (free)
  • Television in lobby
  • No smoking on site
  • Bar or lounge
  • Dining venue
Heartland Hotel Queenstown offers 81 accommodations with hair dryers and irons/ironing boards. Satellite television is provided.

Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Dutch, English, German, Hindi, Japanese, Portuguese, Spanish

Property amenities

Family friendly

  • Laundry facilities
  • Mini-fridge

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking
  • Onsite parking includes off-street options

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–10:00 AM: NZD 20-29 for adults and NZD 10-15 for children
  • 1 restaurant
  • 1 bar
  • 24-hour room service

Things to do

  • Fitness center

Accessibility

  • This property does not have elevators

Room amenities

Entertainment

  • Satellite channels
  • TV

Bedroom

  • Bed sheets
  • Heating

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/tub combination
  • Towels

Food and drink

  • Mini-fridge

More

  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The property charges 1.5 percent for credit card payments
The front desk is open daily from 7:00 AM - 11:00 PM
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately NZD 20–29 for adults, and NZD 10–15 for children
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property accepts Visa, Mastercard, American Express, Eurocard, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

National rating

Qualmark® assigns an official star rating for accommodations in New Zealand. This Hotel property is rated 3 stars.
Official New Zealand Rating provided by Qualmark®

Property is also known as

Heartland Hotel
Heartland Hotel Queenstown
Heartland Queenstown
Heartland Queenstown Hotel
Hotel Heartland Queenstown
Queenstown Heartland
Queenstown Heartland Hotel
Scenic Circle a Line Hotel
Scenic Circle a Line Queenstown
Heartland Queenstown
Heartland Hotel Queenstown Hotel
Heartland Hotel Queenstown Queenstown
Heartland Hotel Queenstown Hotel Queenstown

Heartland Hotel Queenstown Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 350 out of 1000 reviews" "
Rating 8 - Good. 435 out of 1000 reviews" "
Rating 6 - Okay. 158 out of 1000 reviews" "
Rating 4 - Poor. 38 out of 1000 reviews" "
Rating 2 - Terrible. 19 out of 1000 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Matt

Liked: Cleanliness, staff & service, property conditions & facilities
I was allocated a room with a firm but comfortable king bed, and a very good shower. This hotel is in a convenient location 5-10 minutes walk from the centre, with free parking. My room was on the ground floor with a view directly into some bushes, and next to the restaurant kitchen, so I was woken early by noise of dishes being moved around. The room description on Expedia says it includes a safe, but this is a lie - the hotel ought to remove that item from the room details - there is only a safe available at reception.
Stayed 1 night in Feb 2024

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Great view
Stayed 1 night in Feb 2024

10/10 Excellent

Kristin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This place was clean and close to tourist attractions
Stayed 1 night in Nov 2023

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, room comfort
Cold Water Showers
Not a great stay here. The rooms and bathrooms are dated and could use a refresh. I had multiple issues during my stay. Initially the heater did not work, so they brought a portable heater, but had issues on both days with the shower- the water was cold both mornings and the issue was never addressed by management after multiple calls. I would not stay here again.
Stayed 2 nights in Jan 2024

8/10 Good

Robyn

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Howard

Travelled with partner
Liked: Amenities, property conditions & facilities
Lovely room with a great view but parking in short supply
Stayed 1 night in Jan 2024

8/10 Good

Matthew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A good spot to rest up between adventures.
Stayed 2 nights in Jan 2024

2/10 Terrible

HYERAN

Stayed 1 night in Dec 2023

10/10 Excellent

Chen

Stayed 1 night in Jan 2024

6/10 Okay

Fernanda

Travelled with partner
Liked: Staff & service
Stayed 2 nights in Dec 2023