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Heartland Hotel Queenstown

3.0 star property
3-star eco-certified hotel in Queenstown City Centre

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Photo gallery for Heartland Hotel Queenstown

Exterior
Lobby
Interior
Lobby lounge
Family Room | Lake view

Reviews

8.2 out of 10
Very good

Popular amenities

  • Room service
  • Housekeeping
  • Bar
  • Gym

Explore the area

Map
27 Stanley Street, Queenstown, 9197
  • Queenstown Gardens
    ‪2 min walk‬
  • Queenstown Mall
    ‪5 min walk‬
  • Skyline Queenstown
    ‪13 min walk‬
  • Queenstown (ZQN-Queenstown Intl.)
    ‪9 min drive‬

Room options

View all photos for Chalet Quad Room

Chalet Quad Room

Chalet Quad Room

  • 33 sq m
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Superior Studio, Multiple Beds

Superior Studio, Multiple Beds

Superior Studio, Multiple Beds

  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Standard Triple Room

Standard Triple Room

Standard Triple Room

  • 50 sq m
  • Sleeps 3
  • 3 Twin Beds

View all photos for Standard Studio King Room

Iron/ironing board, free WiFi, bed sheets

Standard Studio King Room

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Superior King View Room

Superior King View Room

Superior King View Room

  • 30 sq m
  • Partial lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Twin Room

Standard Twin Room

Standard Twin Room

  • 30 sq m
  • Sleeps 3
  • 1 Queen Bed and 1 Twin Bed

View all photos for Family Room

Family Room

Family Room

  • 50 sq m
  • Partial lake view
  • Sleeps 4
  • 1 Queen Bed and 2 Twin Beds

View all photos for Standard Super King/Split

Iron/ironing board, free WiFi, bed sheets

Standard Super King/Split

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Chalet Studio King Room

Chalet Studio King Room

Chalet Studio King Room

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Chalet Studio King View Room

Chalet Studio King View Room | Lake view

Chalet Studio King View Room

  • 30 sq m
  • Partial lake view
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Super King/Split View

Standard Super King/Split View | Lake view

Standard Super King/Split View

  • 30 sq m
  • Partial lake view
  • Sleeps 2
  • 1 King Bed

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About the area

Queenstown

Heart of Queenstown.A stay at this Queenstown City Centre hotel places you steps from St Josephs Parish and within a 5-minute walk of Queenstown Arts Centre. Queenstown Gardens and Queenstown Mall are also within half a mile (1 km).

What's nearby

  • Queenstown Gardens - 2 min walk - 0.2 km
  • Queenstown Mall - 5 min walk - 0.5 km
  • TSS Earnslaw Steamship - 8 min walk - 0.7 km
  • Kiwi and Birdlife Park - 11 min walk - 1.0 km
  • Skyline Queenstown - 13 min walk - 1.1 km

Getting around

  • Queenstown Intl. Airport (ZQN) - 8 min drive

Restaurants

  • ‪McDonald's - ‬4 min walk
  • ‪Cookie Time - ‬4 min walk
  • ‪Starbucks - ‬4 min walk
  • ‪Rata - ‬3 min walk
  • ‪Kfc - ‬4 min walk

About this property

Heartland Hotel Queenstown

3-star eco-certified hotel in Queenstown City Centre
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. A fitness center, a vending machine, and ski storage are also featured at the eco-certified Heartland Hotel Queenstown. Limited free parking is available on a first-come, first-served basis.

This 3-star Queenstown hotel is smoke free.

  • 81 guestrooms or units
  • 3 levels
  • 7 buildings
  • Ski equipment storage
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Front-desk safe
  • Tour and ticket information
  • Newspapers in lobby (free)
  • Television in lobby
  • No smoking on site
  • Bar or lounge
  • Dining venue
Heartland Hotel Queenstown offers 81 accommodations with hair dryers and irons/ironing boards. Satellite television is provided.

Bathrooms include shower/tub combinations and complimentary toiletries. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is provided daily.

Awards and affiliations

Eco-Certified Property
This property participates in Qualmark Sustainable Tourism Business Award, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Dutch, English, German, Hindi, Japanese, Portuguese, Spanish

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Property amenities

Family friendly

  • Laundry facilities
  • Mini-fridge

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • Buffet breakfast available for a fee 7:00 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; NZD 23 to 29 for adults and NZD 10 to 15 for children
  • A bar/lounge
  • A restaurant

Things to do

  • Gym
  • Ski storage
  • TV in common areas

Accessibility

  • No elevator

Room amenities

Entertainment

  • TV with cable/satellite channels

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Food and drink

  • 24-hour room service
  • Mini-fridge

More

  • Heating
  • Iron/ironing board
  • Phone

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

The property charges 1.5 percent for credit card payments
The front desk is open daily from 7:00 AM - 11:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately NZD 23 to 29 for adults, and NZD 10 to 15 for children
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Eurocard, debit cards, and cash. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation.

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Heartland Hotel
Heartland Hotel Queenstown
Heartland Queenstown
Heartland Queenstown Hotel
Hotel Heartland Queenstown
Queenstown Heartland
Queenstown Heartland Hotel
Scenic Circle a Line Hotel
Scenic Circle a Line Queenstown
Heartland Queenstown
Heartland Hotel Queenstown Hotel
Heartland Hotel Queenstown Queenstown
Heartland Hotel Queenstown Hotel Queenstown

Heartland Hotel Queenstown Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 355 out of 1000 reviews
Rating 8 - Good. 407 out of 1000 reviews
Rating 6 - Okay. 165 out of 1000 reviews
Rating 4 - Poor. 48 out of 1000 reviews
Rating 2 - Terrible. 25 out of 1000 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

4/10 Poor

Charles

Disliked: Cleanliness, staff & service, property conditions & facilities
Staff was not super accommodating even for small requests… the rooms desperately need to be renovated, the only thing this place has going for it is the proximity to town; frankly there are way better options for similar prices…

10/10 Excellent

Fletcher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had beautiful view of Queenstown and the lake. Close to the restaurants and adventure activities in the area. Excellent night life nearby
Stayed 1 night in Feb 2025

2/10 Terrible

Peter

Disliked: Cleanliness, property conditions & facilities, room comfort

Filthy Room

Carpark is a mess - safer to park on the road. Room was extremely filthy. There was mould all over the bathroom ceiling, women’s make up on the bathroom door, a piece of dirty string for a laundry line, shower curtain also filthy. The room also was extremely noisy, I could hear the women talking in the next room clearly. And finally when I went to check out, I got asked how my stay was and I said the room was not cleaned properly and I got told to have a nice day. They obviously are aware the state of their rooms, yet don’t really care about guests feedback. Only positive that it’s close to town. Recommendation to anyone looking to book here. Don’t.
Stayed 1 night in Mar 2025

6/10 Okay

Patrick

Liked: Room comfort
Disliked: Cleanliness, staff & service, property conditions & facilities

Hotel needs improvements

The layout of our room, the location of the hotel and the quality of the food should make this a wonderful experience. However, our room was dirty, and the bathroom needs a major overhaul. In the restaurant the staff need to be trained better.
Stayed 2 nights in Mar 2025

4/10 Poor

Janet Ho

Travelled with family
Disliked: Staff & service
When we went to the hotel room, another visitor opened the door with his keys , I was shocked and was very embarrassed, because the receptionist made mistakes on it.
Stayed 1 night in Mar 2025

10/10 Excellent

Prisna

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome service. Would visit again!
Stayed 1 night in Mar 2025

8/10 Good

Kimberly, New York

Liked: Cleanliness, staff & service, property conditions & facilities
We liked the convenience of the property to the city center. We liked the gym! Very clean and friendly staff!
Stayed 2 nights in Feb 2025

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Julia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient hotel while visiting beautiful Queenstown. We stayed there both on the first day and last day. We were happy to come back
Stayed 1 night in Feb 2025

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service

Queenstown

Majority of accommodation was okay but bathroom facilities needed upgrading Very steep hill climb back to hotel but loved Queenstown
Stayed 2 nights in Feb 2025

10/10 Excellent

Linda

Stayed 3 nights in Feb 2025

6/10 Okay

Ziad

Travelled with group
Liked: Staff & service
Disliked: Property conditions & facilities

An ‘ok’ stay

Overall the stay was ok. Staff were good. Good location with easy walking access to the town center. But the property is rather old, and it showed in the condition of the room. There was no AC in our block. Had to make do with a little table fan. Thought it was rather expensive for what we got.
Stayed 2 nights in Feb 2025

6/10 Okay

Sandra

Travelled with family
Disliked: Property conditions & facilities
It felt like we were in a basement. Smelled like mildew and the carpets were stained. We had to lug our big suitcases up and down multiple flights of stairs.
Stayed 1 night in Feb 2025

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2025

8/10 Good

David

Liked: Cleanliness, staff & service
Short walk to centre of town
Stayed 2 nights in Feb 2025

6/10 Okay

Corinne

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Dirty rooms. We had spider webs and very much alive/active spiders in every corner of the downstairs bedroom. The toilet flush buttons kept getting stuck. And the kitchen faucet upstairs was so wobbly, you had to hold it down with one hand and use the other hand to turn it on. Parking is also very, very limited and very hard to get in/out of. No assigned parking so its a free for all. I liked it's proximity to center of town, and my kids loved that the twin beds were on the second floor, but that was about it.
Stayed 1 night in Feb 2025

10/10 Excellent

Jane

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Walkable into Queenstown and intercity bus stop. Great view over the lake.
Stayed 1 night in Feb 2025

10/10 Excellent

Arvind

Liked: Cleanliness, staff & service, property conditions & facilities
Have very nice view of the lake and surrounding area.
Stayed 2 nights in Feb 2025

10/10 Excellent

Ishan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel entrance road is really very narrow. Rooms are big with high sealing. Room condition is really good. Rooms are Quite from inside. The parking is distributed. Some people do park very close to your room door entrance for some location of the hotel rooms. Literally the car parking is so close to room doors (less then 1 feet space). Otherwise location us really good.market is walkable.
Stayed 1 night in Dec 2024

6/10 Okay

Vaishali

Travelled with family and small children
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Hi The property are really old Rooms and Toilets and bathrooms are not good at all Bathrooms fans are not working and room are very dark
Stayed 2 nights in Jan 2025

8/10 Good

Shirlene

Nice room, close to town & good check-in.
Stayed 1 night in Jan 2025

8/10 Good

Polly

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the room, but y up a very steep hill from the tow
Stayed 2 nights in Jan 2025

2/10 Terrible

Sue

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Too scared to plug in bedside lamp because it was dangerous. Broken wiring was strapped up with surgical tape and switch was illegally added with wiring spliced. No air conditioning, just a very old and dirty plug in fan. Unable to watch the very small TV because it switched off after seconds. Staff didn't seem surprised or concerned when we complained.
Stayed 1 night in Jan 2025

8/10 Good

Nikola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay, no fuss and close to everything. Keep in mind some rooms don’t have air conditioning, not normally an issue but on a hotter day you will feel it.
Stayed 1 night in Jan 2025

10/10 Excellent

Mathew

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our stay here. Staff and facilities were excellent. Breakfast was lovely and we could easily walk to downtown Queenstown. The steep hill walk home would get the occasional whine from the family but the bedroom views made up for it when you got back.
Stayed 3 nights in Jan 2025