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Holiday Inn Express & Suites Queenstown by IHG

Property class: 4
4-star hotel in Queenstown City Centre

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Photo gallery for Holiday Inn Express & Suites Queenstown by IHG

Exterior
Standard Room, 1 Queen Bed, Mountain View (with Free Breakfast)
Standard Room, 1 King Bed (Panoramic Window with Free Breakfast)
Restaurant
Exterior

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Free WiFi
  • Air conditioning
  • Gym
  • Parking available

Explore the area

View in a map
CNR STANLEY AND SYDNEY STREET, Queenstown, 9300
  • Place, Queenstown Gardens
    ‪2 min walk‬
  • Place, Queenstown Mall
    ‪5 min walk‬
  • Place, Skyline Queenstown
    ‪13 min walk‬
  • Airport, Queenstown (ZQN-Queenstown Intl.)
    ‪7 min drive‬

Room options

View all photos for Standard Room, 1 King Bed (Panoramic Window with Free Breakfast)

Standard Room, 1 King Bed (Panoramic Window with Free Breakfast)

Standard Room, 1 King Bed (Panoramic Window with Free Breakfast)

9.8 out of 10
Exceptional
(11 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room (with Free Breakfast)

Premium bedding, in-room safe, blackout drapes, soundproofing

Standard Room (with Free Breakfast)

9.6 out of 10
Exceptional
(11 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room (with View with Free Breakfast)

Premium bedding, in-room safe, blackout drapes, soundproofing

Standard Room (with View with Free Breakfast)

8.8 out of 10
Excellent
(16 reviews)
  • Mountain view
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Twin Bed

View all photos for Standard Room, 1 Queen Bed (with Free Breakfast)

Premium bedding, in-room safe, blackout drapes, soundproofing

Standard Room, 1 Queen Bed (with Free Breakfast)

8.6 out of 10
Excellent
(60 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 Queen Bed, Accessible (with Free Breakfast)

Premium bedding, in-room safe, blackout drapes, soundproofing

Standard Room, 1 Queen Bed, Accessible (with Free Breakfast)

8.0 out of 10
Very good
(17 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom (with Free Breakfast)

Premium bedding, in-room safe, blackout drapes, soundproofing

Suite, 1 Bedroom (with Free Breakfast)

8.0 out of 10
Very good
(2 reviews)
  • 44 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds (with Free Breakfast)

Shower, free toiletries, hair dryer, towels

Standard Room, 2 Queen Beds (with Free Breakfast)

8.8 out of 10
Excellent
(50 reviews)
  • 24 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Mountain View (with Free Breakfast)

View from room

Standard Room, 2 Queen Beds, Mountain View (with Free Breakfast)

8.0 out of 10
Very good
(12 reviews)
  • Mountain view
  • 24 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 Queen Bed (Gondola View with Free Breakfast)

Premium bedding, in-room safe, blackout drapes, soundproofing

Room, 1 Queen Bed (Gondola View with Free Breakfast)

10.0 out of 10
Exceptional
(3 reviews)
  • Mountain view
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 1 King Bed (with Free Breakfast)

Standard Room, 1 King Bed (with Free Breakfast) | View from room

Standard Room, 1 King Bed (with Free Breakfast)

8.8 out of 10
Excellent
(28 reviews)
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed (Gondola View with Free Breakfast)

Premium bedding, in-room safe, blackout drapes, soundproofing

Standard Room, 1 King Bed (Gondola View with Free Breakfast)

8.6 out of 10
Excellent
(7 reviews)
  • Mountain view
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Mountain View (with Free Breakfast)

Premium bedding, in-room safe, blackout drapes, soundproofing

Standard Room, 1 King Bed, Mountain View (with Free Breakfast)

9.6 out of 10
Exceptional
(12 reviews)
  • Mountain view
  • 20 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed (Panoramic Window with Free Breakfast)

Premium bedding, in-room safe, blackout drapes, soundproofing

Standard Room, 1 Queen Bed (Panoramic Window with Free Breakfast)

9.6 out of 10
Exceptional
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Bedroom (Forest View)

Suite, 1 Bedroom (Forest View)

Suite, 1 Bedroom (Forest View)

  • Mountain view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Mountain View (with Free Breakfast)

Suite, 1 Bedroom, Mountain View (with Free Breakfast)

Suite, 1 Bedroom, Mountain View (with Free Breakfast)

8.4 out of 10
Very good
(7 reviews)
  • Mountain view
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room, 1 Queen Bed, Mountain View (with Free Breakfast)

Standard Room, 1 Queen Bed, Mountain View (with Free Breakfast)

Standard Room, 1 Queen Bed, Mountain View (with Free Breakfast)

9.6 out of 10
Exceptional
(5 reviews)
  • Mountain view
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

About the area

Queenstown

Central Queenstown getaway .A stay at this Queenstown City Centre hotel places you steps from St Josephs Parish and within a 5-minute walk of Queenstown Gardens. Queenstown Beach and Queenstown Ice Arena are also within half a mile (1 km).

What's nearby

  • Queenstown Gardens - 2 min walk - 0.2 km
  • Queenstown Mall - 5 min walk - 0.5 km
  • Queenstown Beach - 5 min walk - 0.5 km
  • Kiwi Park - 11 min walk - 1.0 km
  • Skyline Queenstown - 13 min walk - 1.1 km

Getting around

  • Queenstown Intl. Airport (ZQN) - 9 min drive

Restaurants

  • ‪Novotel Queenstown Lakeside - ‬6 min walk
  • ‪Odd Saint - ‬6 min walk
  • ‪Cookie Time - ‬6 min walk
  • ‪Speight's Ale House - ‬4 min walk
  • ‪Starbucks - ‬6 min walk

About this property

Holiday Inn Express & Suites Queenstown by IHG

4-star hotel in Queenstown City Centre
Holiday Inn Express & Suites Queenstown by IHG offers its guests a sauna and a 24-hour fitness center. There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. WiFi is free in public spaces.

A 24-hour business center and 2 meeting rooms are available. Event space at this hotel measures 646 square feet (60 square meters) and includes conference space. Multilingual staff, ski storage, and tour/ticket assistance are also featured at Holiday Inn Express & Suites Queenstown by IHG. Parking is available for a fee.

This 4-star Queenstown hotel is smoke free.

  • 227 guestrooms or units
  • 5 levels
  • 646 sq ft of conference space
  • 60 sq m of conference space
  • Built in 2020
  • Continental breakfast (free)
  • Deli
  • Ski equipment storage
  • Business center (24 hours)
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Tour and ticket information
  • Garden
  • Fireplace in lobby
  • Television in lobby
  • Elevator
  • No smoking on site
  • Water dispenser
  • Lockers available
  • Bar or lounge
  • Dining venue
Holiday Inn Express & Suites Queenstown by IHG offers 227 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. Beds feature premium bedding. A pillow menu is available. 49-inch Smart televisions come with digital channels.

Bathrooms include showers, complimentary toiletries, and hair dryers. This Queenstown hotel provides complimentary wireless Internet access. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

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Property amenities

Family friendly

  • In-room crib
  • Laundry facilities
  • Mini-fridge
  • Snack bar/deli
  • Soundproofed rooms

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Street parking available
  • Ski shuttle nearby
  • Self parking on site (NZD 25 per day)
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free continental breakfast available daily 7:00 AM to 10:00 AM
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Helicopter/airplane tours
  • Sauna
  • Ski storage
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Elevator
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Entertainment

  • 49-inch smart TV with digital channels

Bedroom

  • Blackout drapes
  • Free crib
  • Pillow menu
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Mini-fridge
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The property charges 1.9 percent for credit card payments
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cribs (infant beds)!

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self parking fee: NZD 25.00 per day
  • Credit card charges are subject to a surcharge of 1.9 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG).

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

National rating

Rating provided by Qualmark®, source of official star ratings for accommodation in New Zealand.

Property is also known as

Holiday Inn Express Suites Queenstown
Holiday Inn Express Suites Queenstown by IHG
Holiday Inn Express Suites (Opening Aug 2020)
Holiday Inn Express Suites Queenstown an IHG Hotel
Holiday Inn Express And Suites Queenstown by IHG Hotel
Holiday Inn Express And Suites Queenstown by IHG Queenstown

Holiday Inn Express & Suites Queenstown by IHG Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 679 out of 1003 reviews
Rating 8 - Good. 223 out of 1003 reviews
Rating 6 - Okay. 65 out of 1003 reviews
Rating 4 - Poor. 17 out of 1003 reviews
Rating 2 - Terrible. 19 out of 1003 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

YUSANNIE

Stayed 3 nights in Dec 2025

8/10 Good

Susan

Liked: Amenities, property conditions & facilities
I found long black hairs on the carpet, otherwise the room was good
Stayed 4 nights in Jan 2026

6/10 Okay

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Room comfort
.
Stayed 2 nights in Jan 2026

10/10 Excellent

Vicky

Stayed 2 nights in Dec 2025

10/10 Excellent

Ashok

Liked: Cleanliness, staff & service, property conditions & facilities
Good staff
Stayed 3 nights in Dec 2025

2/10 Terrible

Hayden

Disliked: Amenities
Very poor quality check in experience. Staff incompetent and just very lazy
Stayed 4 nights in Dec 2025

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities
From the moment we arrived to the day we left everything was amazing. The hotel is beautiful and spotlessly clean. I want to live in Queenstown, everyone is so friendly and kind
Stayed 4 nights in Jan 2026

8/10 Good

Ruth

Travelled with partner
Liked: Amenities, property conditions & facilities
Hallways & stairway needs cleaning.
Stayed 5 nights in Dec 2025

4/10 Poor

Aradhana

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Room had a bad stench, even with room change it never left. My adaptor fried here. The staff was nice and breakfast was decent ( a little disorganized).
The door in the bedroom didn’t close properly either. We were only there for the night but it was not a good experience at all.
Stayed 1 night in Jan 2026

10/10 Excellent

BAHAA ELDIN

Stayed 3 nights in Dec 2025

10/10 Excellent

Promila

Liked: Cleanliness, staff & service, property conditions & facilities
The manager was very good and did all the changes - the rooms were very clean and delivery of fruits. Breakfast was great with many menu options
Stayed 4 nights in Dec 2025

10/10 Excellent

Parvez

Stayed 2 nights in Dec 2025

4/10 Poor

Tiarne

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
The room was not clean upon arrival with finger/toe nails and food all left on the floor. The bathroom had not been cleaned or disinfected and had a strong smell of pee. Various days there were plates and glasses etc sat out in hallways for days at a time and house keeping staff were generally rude overall.
Stayed 3 nights in Dec 2025

10/10 Excellent

Deepthi

Stayed 3 nights in Oct 2025

10/10 Excellent

Taruna

Stayed 2 nights in Dec 2025

10/10 Excellent

Karthik

Liked: Cleanliness, staff & service, property conditions & facilities
Was a good hassle free experience
Stayed 5 nights in Sep 2025

10/10 Excellent

Mark

Stayed 1 night in Dec 2025

10/10 Excellent

Varsha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good breakfast
Stayed 4 nights in Dec 2025

10/10 Excellent

Sachin

Stayed 2 nights in Dec 2025

4/10 Poor

Alexander

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Chromecast in room didnt work. Staff wouldnt help. Breakfast was always a nightmare - food runningout and not being replaced, plates not cleared quickly so not many areas to sit. Meals over priced. Despite paying for parking once there was not a parking space. They booked to many cars. Housekeeping didnt come regularly.
Stayed 7 nights in Dec 2025

6/10 Okay

james

Liked: Cleanliness, property conditions & facilities
Small room , nice staff , a lot of people
Stayed 2 nights in Dec 2025

10/10 Excellent

Sachin

Stayed 1 night in Dec 2025

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2025

10/10 Excellent

Tracy Allen, Bridgeman Downs

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Hotel was clean and staff were welcoming. Daily cleaning of our hotel room was excellent.
Stayed 6 nights in Dec 2025

8/10 Good

Nick, Seattle

Liked: Cleanliness, amenities, property conditions & facilities
Lovely amenities and location
Stayed 1 night in Dec 2025