Ratings based on 966 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 4, 2024 on Expedia
Comment from Hotel Management
Feb. 5, 2024 by Kristine, Hotel Management
Dear Mary,Thank you so much for your 5/5 review!!! Please know that your feedback is extremely valuable to us. Your feedback inspired our entire team to do even more! We use feedback such as yours to ensure our customer service excellence every day! Again, thank you for choosing IHG and we are looking forward to welcoming you back soon!Sincerely,Kristine A.Guest Services
by A traveller from Calgary
Posted Feb. 4, 2024 on Expedia
I would recommend this hotel.
Comment from Hotel Management
Feb. 4, 2024 by Kristine, Hotel Management
Dear Marta,Thank you for taking the time to review our property. We are so pleased to see that you enjoyed your stay with us and we hope we will have the opportunity to serve you again the next time you are in Red Deer.Sincerely,Kristine A.Guest Services
by A traveller
Posted Jan. 27, 2024 on Expedia
Comment from Hotel Management
Jan. 30, 2024 by Kristine, Hotel Management
Dear Susan,We appreciate your business. Thank you for staying with us.Sincerely,Kristine A.Guest Services
by A traveller
Posted Jan. 27, 2024 on Expedia
The first room we were offered was on the main floor with a window into the pool where five U10 hockey teams were screaming. The front desk clerk was hardly accommodating when we asked to be offered a room away from the teams if possible. Instead, we were put under a room with some women who didn't stop partying until 1am, kids were screaming and running up and down the hallways until midnight, and doors were slammed all night.
The TV in the room is incredibly small and the towels might as well have been replaced with sandpaper.
The bed was way too soft and was unlevel, so I couldn't lay on my left side without feeling like I was about to roll onto my back.
We will *not* stay at this property again. Travellers beware.
Comment from Hotel Management
Jan. 30, 2024 by Kristine, Hotel Management
Dear Chad,Thank you for taking the time to review our property. We apologize that our hotel fell short of your expectations. We appreciate the feedback and we will make sure we review and take this to our team, so that we can make sure these issues are fixed. We hope that we will have the opportunity to serve you again the next time you are in Red Deer.Sincerely,Kristine A.Guest Services
by A traveller
Posted Jan. 27, 2024 on Expedia
Comment from Hotel Management
Jan. 30, 2024 by Kristine, Hotel Management
Dear Wendy,Thank you for taking the time to review our property! We hope that will have the opportunity to serve you again soon.Sincerely,Kristine A.Guest Services
by A traveller
Posted Jan. 22, 2024 on Expedia
Clean, convenient. Lots of seating in the breakfast area.
Comment from Hotel Management
Jan. 30, 2024 by Kristine, Hotel Management
Dear Crystal,Thank you for taking the time to review our property. We are so pleased to see that you enjoyed your stay with us and we hope we will have the opportunity to serve you again the next time you are in Red Deer.Best Regards,Kristine A.Guest Services
by A traveller from Stony Plain
Posted Jan. 21, 2024 on Expedia
Very clean, quiet location, close to major recreation areas and nice office staff.
Comment from Hotel Management
Jan. 30, 2024 by Kristine, Hotel Management
Dear Sharon,Thank you for taking the time to review our property. We are so pleased to see that you enjoyed your stay with us and we hope we will have the opportunity to serve you again the next time you are in Red Deer.Sincerely,Kristine A.Guest Services
by A traveller
Posted Jan. 21, 2024 on Expedia
The breakfast area is right beside the outside door and with it being winter it was a bit cool having breakfast. The pancake machine was out of order :(.
Comment from Hotel Management
Jan. 30, 2024 by Kristine, Hotel Management
Dear Shawna,Thank you for taking the time to review our property. We apologize that we did not meet your expectations during your stay. We take the feedback from our guests so that we can continue to give our guests the best service possible. We can see that we fell short of your expectations. We would love for you to give us another opportunity to serve you the next time you are in Red Deer.Best Regards,Kristine A.Guest Services
by A traveller
Posted Jan. 17, 2024 on Expedia
Comment from Hotel Management
Jan. 17, 2024 by Kristine , Hotel Management
Dear Efren,We appreciate your business. Thank you for staying with us.Best Regards,Kristine A.
by A traveller
Posted Jan. 15, 2024 on Expedia
I needed a boost in the -40 temps, and the maintenance man was outstanding— so helpful and kind.
Comment from Hotel Management
Jan. 21, 2024 by Kristine , Hotel Management
Dear Alger,Thank you so much for your 5/5 review!!! Please know that your feedback is extremely valuable to us. Your feedback inspired our entire team to do even more! We use feedback such as yours to ensure our customer service excellence every day! Again, thank you for choosing IHG and we are looking forward to welcoming you back soon!Sincerely,Kristine A.Guest Services
