Ratings based on 1,058 Guest Reviews
Hear it directly from our travellers
2.2 Room cleanliness
2.8 Service & staff
2.5 Room comfort
2.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 3, 2024 on Hotels
Clean and comfy!!
Comment from Hotel Management
Mar. 5, 2024 by Manager, Hotel Management
Hello Rick,We're delighted to hear that you found our hotel clean and comfortable during your stay. We strive to provide a relaxing and inviting atmosphere for all our guests. Your satisfaction is important to us, and we appreciate your feedback.
by A traveller
Go to the Hilton next door
Posted Mar. 2, 2024 on HotelsThe location is fine, the people who work there are fine. But it was not clean at all. And the people hanging out in the hotel made us dead bolt out room and take our bags with us when we left. If we needed it for more than just a place to stay for the night while our friend was in the area and it was too far of a drive to get back to our home in one day, we would have absolutely left.
Comment from Hotel Management
Mar. 5, 2024 by Manager, Hotel Management
Dear Guest, We appreciate your feedback and apologize for any inconvenience you experienced. We strive to provide a clean and safe environment for all our guests. Please contact our management team directly to address your concerns and ensure your future stays meet your expectations.
by A traveller
Mediocre
Posted Mar. 2, 2024 on HotelsSmokey building. Nice reception person. Just OK breakfast. Too many people in lobby. Couldn't take breakfast to the room.
Comment from Hotel Management
Mar. 5, 2024 by Manager, Hotel Management
Hello Susan, We appreciate your feedback and are glad to hear you found our receptionist friendly. We understand the inconvenience you experienced with the breakfast and lobby area and will share your comments with the team for future improvements. Our policy does require guests to dine in designated areas; we apologize for any inconvenience this may have caused.
by A traveller from Houston
Posted Feb. 29, 2024 on Expedia
Bed bugs and roaches..
Comment from Hotel Management
Mar. 2, 2024 by Manager, Hotel Management
Hello John, Thank you for alerting us to a potential pest problem. We are investigating and treating to make sure that this is an isolated incident. I assure you that we have strict guidelines we follow, and cleanliness issues are very important to us and are being addressed immediately with our staff. We are always looking for ways to improve upon the guest experience and I hope you will return to see how we continue to grow and evolve.
by A traveller
Posted Feb. 29, 2024 on Expedia
It was ok
Comment from Hotel Management
Mar. 2, 2024 by Manager, Hotel Management
Hello Monique,We appreciate your feedback and regret to hear that your experience was only satisfactory. Your comments will be shared with our team for improvements. Thank you for taking the time to review your stay with us.
by A traveller
Posted Feb. 27, 2024 on Expedia
Great
Comment from Hotel Management
Mar. 1, 2024 by Manager, Hotel Management
Hello Jeremy, Thank you for taking the time to share your feedback with us. We appreciate your comments and will use them to improve our services. If you have any further concerns, please contact our management team directly. We hope to welcome you back in the future.
by A traveller
Posted Feb. 26, 2024 on Hotels
The hotel smelled like animal pee and also smelled like smoke heavy not a very clean place to stay
Comment from Hotel Management
Feb. 28, 2024 by Manager, Hotel Management
Hello William, We value all guest feedback and apologize for any inconvenience you experienced. Please know that we take cleanliness and guest comfort seriously and will address these concerns with our team. Your comments help us improve our services for the future.
by A traveller
Posted Feb. 24, 2024 on Hotels
Comment from Hotel Management
Feb. 25, 2024 by Manager, Hotel Management
Hello Dolores,We are thrilled to hear you had a wonderful stay with us! Should you have any further comments or suggestions, please do not hesitate to reach out to us directly. We look forward to welcoming you back soon!
by A traveller
Posted Feb. 23, 2024 on Expedia
The front desk am guy was really nice & friendly.. We enjoyed our stay there & will definitely come back especially since they accepts pets.. The only thing I would like to recommend is that they deep clean the carpet with a wet vac & put in an automatic air freshener in the rooms & the hallways..
Comment from Hotel Management
Feb. 24, 2024 by Manager, Hotel Management
Hello Shawntin,We are delighted to hear that you found our front desk staff friendly and enjoyed your stay with us. We appreciate your feedback regarding the carpet and air fresheners. Your suggestions will certainly be shared with our team for future consideration. Thank you for choosing to stay with us, and we look forward to welcoming you back soon.
by A traveller
They dont tell you they house the homeless!
Posted Feb. 22, 2024 on HotelsThey have a deal with the city and literally have that many homeless people living there. My room was clean but the hotel is in bad shape. 2nd floor stunk like fish bc they wouldn't take out the trash. I only knew bc I had to get ice. Car alarms going off at all hours, constant jumping on the 2nd floor to make it miserable to sleep. Again they have homeless/substance abuse people staying in this hotel.
It looks like they rotate them. Ill be calling my bank to dispute the charge since hotels.com is clueless to the trash staying in their so callled wyndam owned hotel.
Comment from Hotel Management
Feb. 24, 2024 by Manager, Hotel Management
Hello Dylan,We are sorry to hear about your recent experience. We value all guest feedback and apologize for any inconvenience caused. We recommend reaching out to our management team directly to address this matter further. Thank you for sharing your concerns with us.
