Ratings based on 941 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 17, 2024 on Hotels
Comment from Hotel Management
Mar. 18, 2024 by Manager, Hotel Management
Hello Jeff,We are delighted to hear that you had a fantastic experience at our hotel! Looking forward to welcoming you back soon for another memorable stay.
by A traveller
Posted Mar. 16, 2024 on Hotels
Comment from Hotel Management
Mar. 18, 2024 by Manager, Hotel Management
Hello Calvin,We appreciate you sharing your experience! If you have any further comments or suggestions, please don't hesitate to reach out to us so we can address them. We hope to welcome you back for an even better stay in the future.
by A traveller
Posted Mar. 13, 2024 on Hotels
Comment from Hotel Management
Mar. 16, 2024 by Manager, Hotel Management
Hello Martin,We're sorry to hear that your experience fell short of expectations. Please don't hesitate to contact us with any specific feedback you may have, as we strive to improve our services for all our guests.
by A traveller
Posted Mar. 13, 2024 on Expedia
The staff was very helpful and friendly. They answered every question we had and followed through with every request. They greeted my children each time we walked through the door. The breakfast was plentiful with many options. The hotel location was conveniently located off the interstate. Although it is an “airport” location, there was minimal noise from the airport close by. The location was not in downtown Roanoke, but just on the outskirts. Would recommend this hotel to anyone going to Roanoke.
Comment from Hotel Management
Mar. 15, 2024 by Manager, Hotel Management
Hello Mark,We are delighted to hear that you enjoyed the helpful and friendly service provided by our staff, as well as the plentiful breakfast options and convenient location. We are glad your children felt welcomed during your stay. It's wonderful to know you would recommend our hotel to others visiting Roanoke. Thank you for sharing your experience with us.
by A traveller
Loved it
Posted Mar. 11, 2024 on HotelsGreat place. We gave the bed a good work out and it passed with flying colors!! Sound proof walls to!
Comment from Hotel Management
Mar. 14, 2024 by Manager, Hotel Management
Hello Thomas, We're delighted to hear you enjoyed your stay and were able to rest well in our comfortable beds. Our team works hard to ensure a peaceful environment for all guests. Your positive feedback is greatly appreciated.
by A traveller
Posted Mar. 7, 2024 on Expedia
Convenient location for purpose of our visit;
Comment from Hotel Management
Mar. 9, 2024 by Manager, Hotel Management
Hello DONALD,We are pleased to hear that our location was convenient for your visit. We value your feedback and hope to welcome you back in the future.
by A traveller
Posted Mar. 6, 2024 on Hotels
Comment from Hotel Management
Mar. 9, 2024 by Manager, Hotel Management
Hello debbie,We appreciate your high rating. I'm delighted to know you found your stay to be top-notch. Please find a reason to visit us again soon.
by A traveller
Posted Feb. 28, 2024 on Expedia
When checking in, another guest called 911 3x's... So I felt unsafe! The front desk person took flight attendants in before completing our 3 rooms. Our prepaid room (on our company cc) We had 3 rooms booked at the same time. We were on different floors. Each of us had to pay a $35 no refundable fee... Don't know for what or why???
My Room door had a note that said someone would have to access my room to measure for curtains at some point the next day. (Why couldn't this be done after I checked out by 12) The mattress was uncomfortable the pillows need to be replaced! The bathtub felt like I was laying on concreate and rocks.
Comment from Hotel Management
Feb. 28, 2024 by Alfred, Hotel Management
I do apologize for the poor experience. The 35.00 does return to you card after your stay. It does depend on your bank when the funds are returned, usually 1-3 days. If you have not seen the funds returned, please contact me and I'd be happy to look into further.
by A traveller
Need Housekeeping Step Up
Posted Feb. 24, 2024 on HotelsHousekeeping needs to step up a bit. We stayed here twice on the same trip. On the way down, room had no soap, no phone and no towels. On the way back, the room booked had no towels or soaps. In both cases, we called the front desk and went down and got the items.
Comment from Hotel Management
Feb. 27, 2024 by Manager, Hotel Management
Hello Michael,Thank you for sharing your experience; we appreciate your feedback and will address this with our housekeeping team to ensure improvements are made. Your comments help us enhance the service we provide to our guests for a better stay in the future.
by A traveller
Posted Feb. 19, 2024 on Expedia
Liked everything
Comment from Hotel Management
Feb. 20, 2024 by Manager, Hotel Management
Hello Gale,We're thrilled to hear that you enjoyed your stay with us! Your satisfaction is our priority, and we appreciate your positive feedback. Thank you for choosing our hotel for your accommodation needs.
