Ratings based on 928 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 28, 2024 on Hotels
Comment from Hotel Management
Feb. 29, 2024 by Robin, Hotel Management
Charlene,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Yours in Hospitality, Robin D. Lowery, Jr.
by A traveller
Posted Feb. 24, 2024 on Hotels
Comment from Hotel Management
Feb. 29, 2024 by Robin, Hotel Management
Rebecca,Thank you for taking the time to share your experience regarding your recent stay at our Hyatt Place Roanoke Airport/Valley View Mall. We very much appreciate and value your feedback and will share it with our team. Your responses will serve as encouragement to all of our staff as we strive to continuously improve the quality of our services to provide an exceptional experience for our guests. It is always a pleasure to receive positive remarks. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one. Yours in Hospitality, Robin D. Lowery, Jr.
by A traveller
Posted Feb. 22, 2024 on Expedia
Comment from Hotel Management
Feb. 23, 2024 by Robin, Hotel Management
Katie,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Yours in Hospitality, Robin D. Lowery, Jr.
by A traveller
Posted Feb. 21, 2024 on Expedia
Comment from Hotel Management
Feb. 21, 2024 by Robin, Hotel Management
Scott,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again when our renovations are completed so that we can have another chance to provide you with a superior experience. Yours in Hospitality, Robin D. Lowery, Jr
by A traveller
Posted Feb. 19, 2024 on Hotels
This review is for how I was charged 154.96$ for having a dog in the room when cameras show I checked in and out by myself. Has been an entire day of trying to resolve this issue with no progress what so ever.
Comment from Hotel Management
Feb. 19, 2024 by Robin, Hotel Management
Mr. Brubaker,Even though the evidence of a pet in your room was OVERWHELMING, we have refunded the pet fee back to you. However, you were only charged 75.00 plus tax and therefore that is all we refunded.
by A traveller
Not a good visit
Posted Feb. 17, 2024 on HotelsThis was one of the worst hotel stays of all time. The hotel was understaffed. Once we got into our room. It hadnt been cleaned. Dirty sheets. Food from a previous stay was still in the refrigerator. We had to move rooms. Once moved i couldt sleep due to construction/ renovation at the hotel.
Comment from Hotel Management
Feb. 18, 2024 by Robin, Hotel Management
Shawn,Thank you for taking the time to share your experience with us. On behalf of our team, we apologize for the inconveniences you experienced during your stay. However, I can confirm that any construction still ongoing is limited to the hours of 8am to 8pm.
by A traveller
Posted Feb. 17, 2024 on Hotels
Comment from Hotel Management
Feb. 18, 2024 by Robin, Hotel Management
Joseph,Thank you for taking the time to share your experience and for giving us such positive feedback! I have shared your comments with our team, and they join me in thanking you for your kind words. We take pride in our hotel and the services we provide and we are so glad you enjoyed your stay. We are looking forward to providing you the same pleasant accommodations and service the next time you are in town. Yours in Hospitality, Robin D. Lowery, Jr.
by A traveller
Posted Feb. 13, 2024 on Expedia
The hotel was going through so construction while there ... the staff was amazing and incredibly helpful.
Comment from Hotel Management
Feb. 14, 2024 by Robin, Hotel Management
Dear John,Thank you for taking the time to share your experience regarding your recent stay at the Hyatt Place Roanoke Airport/Valley View Mall. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Yours in Hospitality, Robin D. Lowery, Jr.
by A traveller
Posted Feb. 1, 2024 on Expedia
Decent place for the price
Comment from Hotel Management
Feb. 2, 2024 by Robin, Hotel Management
Salvatore,Thank you for taking the time to share your experience regarding your recent stay at the Hyatt Place Roanoke Airport/Valley View Mall. Your feedback is very important to us, and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. We hope to see you again soon! Yours in Hospitality, Robin D. Lowery, Jr.
by A traveller
Posted Jan. 28, 2024 on Expedia
Comment from Hotel Management
Jan. 29, 2024 by Robin, Hotel Management
Robert,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Yours in Hospitality, Robin D. Lowery, Jr.
