Ratings based on 955 Guest Reviews
Hear it directly from our travellers
4.7 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
A TOTAL WASTE of my free night points.
Posted Jan. 30, 2024 on HotelsI was extremely disappointed in this trip. I WASTED a free night from Hotels.com on this hotel. I specifically asked online AND on the telephone in advance about the shuttle from the airport. I was given erroneous information that cost me valuable time. DO NOT STAY at this hotel if you’re looking for a good place to sleep for a 13 hour layover. Find somewhere closer to the airport with better shuttle service and more accommodating and considerate staff.
by A traveller
Posted Jan. 29, 2024 on Expedia
by A traveller
Posted Jan. 19, 2024 on Expedia
Very clean hotel and staff was very helpful and kind. I highly recommend this hotel.
by A traveller
Posted Jan. 11, 2024 on Expedia
I didnt like the bad view of old houses in my room close to my window.. the daily rate is very high relatively with the servics and rooms..rooms are old and not really luxurious comparing to almost 230 € per night in january .. if i come again, i would find another higher service and facilities hotel with the same rate ..room service is paid, spa services are paid , and i took a deluxe room which allow me to take better sevices..
Food choices in the buffet is limited .. naaa i wouldnt pay this amount again for the same facility.
Comment from Hotel Management
Jan. 22, 2024 by Guest Relation Team, Hotel Management
Dear Mr Juman,Thank you for your feedback after your recent stay in our property.Since we always strive to provide a good quality service, your detailed comment is highly appreciated as it gives us the opportunity to set aside time for self-reflection and to figure out what actually happened with the related departments.We would like to send you our deepest apologies if your experience with us was not up to your expectations. By the time we get back to you, we had the chance to look into your reservation details. As per your booking confirmation, you confirmed your stay in a Deluxe Room which is our standard room. We were more than happy to assign a free upgrade to a Premier room so that you might be entitled to all the relating benefits such a nicer view into our oasis. Certainly, if the room size hadn't been suitable to your needs or not specifically to your liking, it would have been a pleasure for us to consider another option like a Suite which is highly appreciated for a stunning view over our greenery or our relaxing swimming pool.If you are planning to visit the Eternal City one more time, we hope you might consider our property once again. We will be more than happy to assist you and recommend you a tailor-made solution which may guarantee a memorable experience.Warm Regards,Matteo ManciniGeneral Manager of OperationsLDC HOTELS ITALY
by A traveller
Posted Dec. 31, 2023 on Hotels
by A traveller
Posted Dec. 22, 2023 on Expedia
Rooms are very spacious and comfortable! Hotels is beautiful and the ride service to the city is very convenient.
by A traveller
Posted Dec. 15, 2023 on Expedia
by A traveller
Posted Nov. 6, 2023 on Expedia
Outstanding stay!! This was an absolutely beautiful resort with excellent customer service, great food options, lovely spa and transportation to the city center in Rome. This is one of the best resorts I’ve ever stayed at. Highly recommend!!!
by A traveller
Posted Nov. 4, 2023 on Expedia
The staff called the cabs for you. Restaurants on site, spa, fitness center and easy access to the Center of Rome. We will stay at thus property again
by A traveller
Posted Oct. 29, 2023 on Hotels
