2/10 Terrible
John J Gaudioso
Jul 27, 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is filthy, run down, and falling apart. This is nothing but good marketing. I paid $1200 for 3 nights, but I've had better quality at cheap motels. Housekeeping never came once. My room was filthy when I checked in. When the maid didn't come by 5:30pm on Day 2, I went to the office and asked for clean washcloths/towels so I could shower (I spent the day at the beach). They said they'd send housekeeping, but never did. I tracked down the maid. She told me she didn't have any in her cart but she'd bring me some later. Long story short, I had to use the same dirty washcloth and wet towel for 4 days, living like a pig.
There are no garbage cans in the rooms, so you have to throw your garbage on the floor. The rooms have microwaves and refrigerators, but no tables to eat your food. You have to eat on the bed. The hotel room floors are covered with sand, which tracks into the bed. With no maid service, the bed became filthy with sand and food.
There were ants all over in the shower (not surprising). Every time I took a shower, I had to wash the ants away first. The bathroom walls had dead insects and hair all over them. The walls throughout the room severely need paint. No overhead lights in the room, so it's dark.
The outside was littered with garbage on the ground. The vending machines and ice machine are in an area that closes at 9pm. Even cheap hotels have vending machines available 24/7. But...all the vending machines were broken anyway.
This is NOT luxury.
John J Gaudioso
Stayed 3 nights in Jul 2025