Ratings based on 873 Guest Reviews
Hear it directly from our travellers
3.9 Room cleanliness
3.8 Service & staff
3.7 Room comfort
3.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted May 19, 2024
Infection control concern: 1. no hand soap in the bathroom for handwashing 2. dining room personnel used teaspoon with aide of ungloved hands to pick up food for prep eg for making of smoothies at breakfast 3. no proper serving utensils so guest avoid touching food
by A traveller from Hialeah
Posted May 4, 2024
by A traveller
Posted May 2, 2024
by A traveller
Posted Apr. 29, 2024
It was ok
by A traveller
Posted Feb. 25, 2024
It was a struggle daily to get a beach chair. Some of the dining staff were not helpful and finding silverware, glasses ,coffee cups and salt was like a treasure hunt. The preferred national drinks were not available and less favored brands were served.
Comment from Hotel Management
Mar. 14, 2024 by Sophine, Hotel Management
Thank you for your feedback on your stay at Royal Decameron Club Caribbean. We apologize for the difficulties you experienced with the beach chairs and dining staff. Your comments will be shared with the management team for improvement. We regret that the preferred national drinks were not available during your stay. We appreciate your valuable input and hope to better serve you in the future.
by A traveller
Posted Feb. 22, 2024 on Expedia
The property is in need of repairs. Outdated and worn facilities and amenities. We didn't sleep the two nights the noise coming from the road is such a nuisance. Toilets don't flush properly. Just a waste of time and money.
Comment from Hotel Management
Mar. 14, 2024 by sophine, Hotel Management
Dear Micheal, we apologize for the inconvenience caused during your stay at Royal Decameron Club Caribbean. We have noted your feedback on the property's condition and noise disturbance. Rest assured, we will address these issues promptly. Your satisfaction is our top priority. Thank you for sharing your concerns with us.
by A traveller
Posted Feb. 21, 2024 on Expedia
There was not enough food. The guest was not so friendly
Comment from Hotel Management
Mar. 14, 2024 by Sophine, Hotel Management
Dear Arianna, thank you for sharing your feedback. We apologize for the inconvenience experienced during your stay at Royal Decameron Club Caribbean. We will address the lack of food promptly. We strive to ensure a friendly and welcoming environment for all our guests. Thank you for bringing these issues to our attention. We hope to welcome you back soon for an improved experience.
by A traveller
Posted Feb. 20, 2024 on Expedia
by A traveller
Posted Feb. 19, 2024 on Expedia
Excellent staff and entertainment.
Comment from Hotel Management
Mar. 14, 2024 by Sophine, Hotel Management
Thank you, Angella Adriana, for your review of the Royal Decameron Club Caribbean. We're glad to hear you enjoyed the excellent staff and entertainment during your stay. Your feedback is much appreciated!
by A traveller
Posted Feb. 19, 2024 on Expedia
The rooms were too small
Food was not good
Comment from Hotel Management
Mar. 14, 2024 by Sophine, Hotel Management
Thank you for sharing your positive experience at Royal Decameron Club Caribbean. It's great to hear that you enjoyed the food options and the polite staff. Your feedback will be valuable for future guests considering this hotel.
