The room was amazing, the en-suite was beautiful. However the toilets flush needed pressing both 2/3tokes to flush. The WiFi didnât work in the room or where we ate. First morning we didnât get a choice for breakfast and they didnât have any milk to drink. My tea was made for me. Nothing was on offer, you had to ask for everything. Second day they ran out of ketchup. Service was slowish. The second day we ran out of toilet paper and no one knew where it was kept. Not sure they were ready for guests. But beautiful room, bed was super comfy!
The bedroom was very clean also the bed was comfy the down side was no gym which was told there was when i booked site needs updating didn't have the right information
Leider super schlechter Service, keine Reinigung zwischen den Tagen, Personal unfĂ€hig. Wir mussten beim Auschecken ewig warten, obwohl alles bezahlt war, da die Dame dies nicht fand - man kam sich sehr doof vor. Alles super alt und in die Jahre gekommen, BadtĂŒr lĂ€sst sich nicht schlieĂen, âŠ.
This country hotel is in actuality a clubhouse for a static caravan park, with a building sight outside the main entrance, loud music blasting out and the allocated room looked at a rubbish yard.
It was so bad we chose not to stay and asked for a refund which was not granted by Hotels.com with whom we are in despite as the hotel was not as advertised or as shown in the website photograph.
Things we liked were the decorative wood panels everywhere. Some very intricate and interesting pieces. Rooms are all different, so check the pictures. Then check with the hotel that you have the right room, as they're named not numbered. This is because Expedia have the wrong names matched to the rooms, as we found out on arrival!
Advertised as having a restaurant, but on arrival it was closed so I couldn't stay at the hotel ad it is in the middle of nowhere. I was promised a refund by the receptionist but it never materialised. I messaged the hotel but they did not respond. I think this is dreadful customer service and would advise avoiding the place altogether. 0/5.
Fabulous location! We stayed in 'Tower' and the room was enormous and full of character.
We only stayed one night as we were attending a wedding reception nearby.
Was only expecting a continental breakfast (alluded to on the Hotels.com website) but were very pleasantly surprised, and grateful, to receive a Full English.
If we are oin the area again, we'd definitely return!
The hotel was charming but thats where it ended. Bed was worn out very uncomfortable mattress. Dust and grime on all the walls in and out of the room. Bathroom was worn out, some damaged to shower and tiles etc but shower was nice and powerful. Tv remote didnt work. Bar closed an hour early. Breakfast was continental instead of hot. Bread and muffins used from the day before. Breakfast items not stocked, poor choice of cereals, bread and pastry, no fresh fruit etc. Overall a bit of a let down. Also they told us they hadnt yet been paid and that it was up to us to sort that out. Bar area had toilets which had out of order urinals, broken toilet seat, toilets with no paper.
Staff were very friendly and welcoming. The hotel was in a lovely location . The room was spacious but certain aspects of the room were poor. The bathroom had a cut off bit of carpet as a mat and it was stained. The were areas of the walls that were also stained with marks.