Ratings based on 690 Guest Reviews
Hear it directly from our travellers
2.3 Room cleanliness
2.7 Service & staff
2.4 Room comfort
2.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted May 8, 2024
They wouldn't let my guest check-in because his ID card showed that he lived within 20 miles of the hotel. How do I get a refund for the four nights?
by A traveller
Posted Feb. 23, 2024 on Expedia
Comment from Hotel Management
Feb. 25, 2024 by OnielRediresponse Specialist, Hotel Management
Hi Laura,We are sorry you had a less than satisfactory experience, prompting your 1/5 rating following your stay at the HomeTowne Studios by Red Roof Salt Lake City - Mid Valley. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management
by A traveller
Posted Feb. 23, 2024 on Hotels
Comment from Hotel Management
Feb. 24, 2024 by OnielRediresponse Specialist, Hotel Management
Hi Luis,We are sorry you had a less than satisfactory experience, prompting your 6/10 rating following your stay at the HomeTowne Studios by Red Roof Salt Lake City - Mid Valley. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management
by A traveller
Posted Feb. 21, 2024 on Expedia
Its comes with the kitchen amenities, but the stove was broken (didn't need to use it) the glass fell through the hole and the burns was not connected to the stove top, there was NO running hot water in the kitchen, so had to use the warm water out of the bathroom, That water was even hot my girl would take a shower with me because the water was barely luck warm. The fridge wasn't working, When we used the fridge everything was still room temperature.We had to put everything in the freezer, but that barely keep things cold. The room wasnt clean, I found a brunt piece of paper behind a lamp shade, the blanket had a stain (good thing I had extra blankets in my car). Thay floors was dirty. We when we slipped some beer and used a towel to wipe it up the towel was black.. would of asked for a different room but was to tired to pack back up and change rooms.
Comment from Hotel Management
Feb. 23, 2024 by OnielRediresponse Specialist, Hotel Management
Hi Rockkeem,I want to thank you for taking the time to post a review of your stay at the HomeTowne Studios by Red Roof Salt Lake City - Mid Valley. Please accept our most sincere apologies for the inconveniences caused by the room you were assigned. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please note that your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,RedRoof Management
by A traveller
Posted Feb. 19, 2024 on Expedia
No towels available to shower .. Dirty bathroom/ dirty shower, dirty toilet .. Weed smells ..
Comment from Hotel Management
Feb. 23, 2024 by OnielRediresponse Specialist, Hotel Management
Hi Victoria,I want to thank you for taking the time to post a review of your stay at the HomeTowne Studios by Red Roof Salt Lake City - Mid Valley. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you mentioned regarding the bathroom cleanliness and the other concerning matters. To uphold our high standards at RedRoof I’ve shared your encounter with management to ensure your satisfaction.Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,RedRoof Management
by A traveller
Cheap but you get what you pay for
Posted Feb. 19, 2024 on HotelsThe room was a bit dated and had lots of wear and tear. The kitchen didn't have any utensils or anything to cook with, we had to buy our own disposable cups, plates and utensils. It was cheap though.
Comment from Hotel Management
Feb. 21, 2024 by OnielRediresponse Specialist, Hotel Management
Hi Andrew,I want to thank you for taking the time to post a review of your stay at the HomeTowne Studios by Red Roof Salt Lake City - Mid Valley. It's nice to read that you took liking to our prices. Relative to kitchen supplies we have dish kits at a cost of 29.95, on your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thank you again for your review. We look forward to seeing you in the future, should your travels bring you back to our area.Sincerely,RedRoof Management
by A traveller
Posted Feb. 18, 2024 on Expedia
The front desk receptionist made a mistake in reserving my rooms. The room had no working sink, a moldy broken ceiling, dirty unsanitary toilets, dirty refrigerators, broken doors, etc. Will not be coming back.
Comment from Hotel Management
Feb. 21, 2024 by OnielRediresponse Specialist, Hotel Management
Hi Christine,I want to thank you for taking the time to post a review of your stay at the HomeTowne Studios by Red Roof Salt Lake City - Mid Valley. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read that you encountered what seemed to be mold at our property. To uphold our high standards at RedRoof I’ve shared your encounter with management to ensure your satisfaction.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns. Sincerely,RedRoof Management
by A traveller
Posted Feb. 18, 2024 on Expedia
Conveniently located - great extended stay
Comment from Hotel Management
Feb. 21, 2024 by OnielRediresponse Specialist, Hotel Management
Hi Ethan,Thank you for taking the time to write a review of your stay at the HomeTowne Studios by Red Roof Salt Lake City - Mid Valley. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit, it's also nice to read that you took liking to our hotel's convenience. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management
by A traveller
Posted Feb. 16, 2024 on Expedia
Comment from Hotel Management
Feb. 18, 2024 by OnielRediresponse Specialist , Hotel Management
Hi Alicia,Thank you for taking the time to write a review of your stay at the HomeTowne Studios by Red Roof Salt Lake City - Mid Valley. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,RedRoof Management
by A traveller
Posted Feb. 16, 2024 on Hotels
Comment from Hotel Management
Feb. 18, 2024 by OnielRediresponse Specialist, Hotel Management
Hi Hailey,We are sorry you had a less than satisfactory experience, prompting your 1/5 rating following your stay at the HomeTowne Studios by Red Roof Salt Lake City - Mid Valley. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management
