Ratings based on 2,205 Guest Reviews
Hear it directly from our travellers
3.6 Room cleanliness
4.1 Service & staff
3.8 Room comfort
3.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Apr. 22, 2024
I was not informed before booking that the hotel was remodeling/construction; hot tub not working; ice machine broken on my floor; would not accept cash at check in. Room was average. Breakfast was very good.
Comment from Hotel Management
Apr. 25, 2024 by Manager, Hotel Management
Hello MICHELLE, We apologize for any inconvenience you experienced during your stay. We appreciate your feedback on the breakfast. Should you have any further concerns, please feel free to reach out to our management team directly for assistance.
by A traveller
Posted Feb. 6, 2024 on Expedia
The hotel was clean and quiet
Comment from Hotel Management
Feb. 8, 2024 by Manager, Hotel Management
Hello Elsa,Thank you for taking the time to share your feedback with us. We are glad to hear that you found our hotel clean and quiet. Your comfort is our top priority, and we strive to provide a peaceful environment for all our guests. We appreciate your kind words and hope to welcome you back in the future.
by A traveller
Posted Feb. 5, 2024 on Expedia
Due to extremely bad weather circumstances beyond my control, I was allowed to check in after arriving at the airport at 3:30am and my check out time was extended until 2pm. This allowed ample time to rest and wait for my luggage to be delivered by airport.
Comment from Hotel Management
Feb. 8, 2024 by Manager, Hotel Management
Hello Mario L,Thank you for choosing our hotel and for taking the time to share your experience. We understand that unexpected weather circumstances can be challenging, and we're pleased to hear that our team accommodated your late check-in and extended your check-out time. We hope this provided you with the restful stay you needed. Safe travels!
by A traveller
Posted Feb. 5, 2024 on Hotels
Sofa dirty with big stains, bathroom door nob (handle falling off), a/c unit real noisy
Comment from Hotel Management
Feb. 7, 2024 by Manager, Hotel Management
Hello juan, Thank you for sharing your feedback with us. We apologize for any inconvenience you may have experienced during your stay. Our housekeeping team will be notified of the sofa condition and we will address it promptly. We appreciate your attention to the bathroom door nob and our maintenance team will ensure it is fixed. Regarding the noisy A/C unit, we regret any disturbance caused and will have it inspected for improvement. We value your input and hope to have the opportunity to provide you with a better experience in the future.
by A traveller
Posted Feb. 4, 2024 on Expedia
Is confortable
Comment from Hotel Management
Feb. 6, 2024 by Manager, Hotel Management
Hello Jose, Thank you for choosing our hotel and providing feedback on your stay. We appreciate your compliments on the comfort of our accommodations. We strive to offer a pleasant experience to all our guests. We hope to have the opportunity to welcome you back in the future.
by A traveller from San Antonio
Posted Feb. 3, 2024 on Expedia
The key would not work. Had to go down to the front desk three times for re-keying.
Comment from Hotel Management
Feb. 6, 2024 by Manager, Hotel Management
Hello Silvia, We apologize for the inconvenience you experienced with your room key during your stay. Our team strives to provide efficient service and we apologize that we fell short in this instance. Your feedback will be shared with the appropriate department to prevent such issues in the future. Thank you for bringing this to our attention.
by A traveller
Posted Feb. 2, 2024 on Expedia
When I checked in the lady at the front desk was afraid that she charged me twice and told me to call back if that was the case. It was in fact the case and when I asked for a refund for the second night that I did not stay. the front desk lady was rude and said to take it up with my bank. They clearly knew at first that they may have made a mistake but did not want to honor that when I called back.
Comment from Hotel Management
Feb. 3, 2024 by Manager, Hotel Management
Hello Sonia,Thank you for taking the time to share your feedback. We apologize for any inconvenience you experienced during your stay. We encourage you to contact our management directly to discuss any concerns about the billing issue you encountered. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.
by A traveller
Nice but fridge issues
Posted Feb. 1, 2024 on HotelsIt appeared clean. I had bought some food for the morning and opened the fridge to some unpleasant smells and found that the inside was not cool.
Comment from Hotel Management
Feb. 2, 2024 by Manager, Hotel Management
Dear Guest,Thank you for bringing this to our attention. We appreciate your feedback and apologize for any inconvenience caused. Our team will look into the issue with the fridge to ensure it is addressed appropriately for future guests.
by A traveller from Corpus Christi
Posted Jan. 31, 2024 on Expedia
Comment from Hotel Management
Feb. 2, 2024 by Manager, Hotel Management
Hello Brittany,We are delighted to hear that you had an excellent stay at our hotel. Your satisfaction is our top priority, and we are thrilled to have met your expectations. We hope to welcome you back in the near future for another fantastic stay with us!
by A traveller
Posted Jan. 29, 2024 on Expedia
This property is amazing, probably is my 5 time there and always is good
Comment from Hotel Management
Jan. 30, 2024 by Manager, Hotel Management
Hello Jorge,Thank you for sharing your positive feedback! We are thrilled to hear that you continue to enjoy your stays with us. It is always our goal to provide a consistently excellent experience for our guests. We appreciate your loyalty and look forward to welcoming you back for your future visits.
