Ratings based on 546 Guest Reviews
Hear it directly from our travellers
4.4 Room cleanliness
4.3 Service & staff
4.4 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 16, 2024 on Expedia
service was exelent and safe
Comment from Hotel Management
Mar. 13, 2024 by Management, Hotel Management
Thank you very much for your feedback! We're delighted to hear that you found our service excellent and safe. Providing a top-notch experience and ensuring the safety and satisfaction of our clients are our top priorities. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We appreciate your trust in our services!
by A traveller from Casa Grande
Posted Nov. 4, 2023 on Expedia
Made reservation for 1 night at beginning of trip to Europe and one night on return 30 days later. Got dr apt scheduled two days after return and tried to add extra night but could only do this with separate reservation. On check in I told them I was checking in for two night on two separate reservations. He found both and confirmed. Next day while visiting Alcatraz I got a call from hotel saying I was late checking out and had to check out and check back in to a differrent room and move my luggage. They said they were closing that floor for construction and that I could not check in for two nights on two separate reservations. I told them I had confirmed this on check in but she insisted it was not possible to do this even though I have done this many times at major hotel chains. I will not use a Marriots hotel ever again due to their inflexability and lack of customer service.
by A traveller from Casa Grande
Posted Nov. 4, 2023 on Expedia
Construction ongoing with blocked areas and only back entrance.
Comment from Hotel Management
Nov. 4, 2023 by Jordan T., Hotel Management
Thank you for staying with us. We apologize for the status of your stay.
by A traveller
Posted Oct. 27, 2023 on Expedia
Property being renovated—no notice of lack of any services.
Comment from Hotel Management
Oct. 27, 2023 by Jordan T., Hotel Management
Thank you for staying with us, we appreciate your feedback. We truly apologize for the status of your stay.
by A traveller
Posted Oct. 22, 2023 on Expedia
Blackout on 10/21 early morning caused me much anxiety
Comment from Hotel Management
Oct. 27, 2023 by Jordan T., Hotel Management
Thank you for staying with us. We appreciate your feedback. We apologize for the status of your stay.
by A traveller
Do not stay here
Posted Oct. 16, 2023 on Hotelsthe place is a terrible construction zone! Do not stay here!
Comment from Hotel Management
Oct. 16, 2023 by Jordan T., Hotel Management
Thank you for staying with us. We appreciate your feedback; we apologize for the status of your stay and are working diligently to improve our services.
by A traveller
Posted Oct. 13, 2023 on Expedia
We needed a place to stay for an early morning flight out of SFO. The Bayshore is close to the airport and had a reasonable rate. Unfortunately the hotel was under renovation so it was essentially a construction zone with poor signage. The entry was block so we had to find an alternative door that had no sign! When we finally found our way in to the temporary lobby their computer was down so we couldn't register! We decided to get something to eat and then came back an hour later. We went to Max's Restaurant which used to be a pretty good place but is now very mediocre - don't go there. When we got back to Bayshore their computer was working again and we could register. The room was actually OK. Reasonable clean and comfortable. Our room faced the bay where planes are on their landing flight path for SFO. Fortunately there are not too many planes at night because you can hear them decelerating. Overall, once we got into the room our stay was OK.
Comment from Hotel Management
Oct. 16, 2023 by Jordan T., Hotel Management
Thank you for staying with us, we appreciate your feedback. We thank you for sharing your concerns with us and will use your feedback to improve our services. Thank you again for staying with us.
by A traveller
Posted Oct. 8, 2023 on Expedia
Firstly, though the website said that "Work activity may be noticed in some areas of the hotel during your stay" is technically true, it's not accurate. The whole hotel is ringed with construction fencing with signs saying: danger-hard hat area. They've cut back to 40 rooms, and it seems like most essential functions have been restricted to a single hallway. There is no airport shuttle or restaurant (not sure if there ever was). It was really dispiriting to arrive there after a very long day of travel.
However: The staff kindly referred us to the DoubleTree Hotel across the parking lot and their restaurant, as well as the Hilton across another lot. The room on the one active floor was actually not bad; dated, but clean, with a king bed and the nicest mattress we had in 2 weeks of travelling. The bathroom was decent with good amenities, and had a shower massage shower head that was really nice, a welcome treat after a lot of time spent schlepping luggage. The wifi was free, and they also had breakfast, like real/cooked food which we missed.
So, I don't know if I'd have chosen the place had I known they were so very noticably undergoing renovation, but I spent most of the time in our room, which was discounted due to the on-going work, so, money saved.
I expect the updated place to be worth a look, and hope by then they have an airport shuttle in place, and the restaurant back in service.
Comment from Hotel Management
Oct. 12, 2023 by Jordan T., Hotel Management
Thanks for staying with us. We appreciate your feedback.
by A traveller
Cleanliness
Posted Oct. 4, 2023 on HotelsVery clean looked like a nice hotel but they were doing some construction on the outside it was late when we arrived
They had a nice place for breakfast
Comment from Hotel Management
Oct. 16, 2023 by Jordan T., Hotel Management
Thank you for staying with us. We appreciate your feedback.
by A traveller
Posted Oct. 3, 2023 on Expedia
Comment from Hotel Management
Oct. 27, 2023 by Jordan T., Hotel Management
Thank you for staying with us. We appreciate your feedback.
