DREAMCATCHER by DW Reviews

Dear Amy, we are delighted to hear you had a great stay with us! It was a pleasure hosting you, and we look forward to hosting you again soon.

Dear Dora, thank you for sharing your experience with us, and we're delighted to hear that you appreciated the beauty of our property, our efficient check-in process, and the amenities we offer.We apologize for the inconvenience caused by the mosquitoes during your stay. While we do fumigate bi-weekly to mitigate the presence of mosquitoes, it's challenging to completely eradicate them, particularly given the tropical climate of the island. However, we do provide mosquito nets and repellent upon request to help ensure a comfortable stay for our guests.Your feedback is valuable to us, and we'll continue to explore additional measures to address this issue and improve our guests' experience.Our 24/7 front desk and virtual concierge teams are always available to assist with any concerns, including providing additional mosquito prevention resources such as mosquito nets or complimentary bug spray. Whether you prefer to reach out via text, email, or phone, we're here to help ensure your stay is as enjoyable as possible.We truly appreciate your patronage and hope to have the opportunity to welcome you back in the future, should your travels bring you to the island again.

Dear Robert, thank you for your great review! We look forward to having you back soon.

Dear Suzan, thank you for sharing your experience with us. We're thrilled to hear that you found our property lovely, and we appreciate your positive comments about the cleanliness and décor of your room and shower.Regarding the room location and mattress, we want to clarify that as you booked our "Run of House" option, it doesn't guarantee a specific room or category. However, we're pleased to know that you were assigned one of our guest favorites, featuring a private en-suite bathroom, an outdoor shower, and a private outdoor space with a hammock. We would have been more than happy to explore alternative options or upgrades if you had reached out to our team during your stay.Our mattresses are typically highly appreciated by our guests, but we understand that comfort is subjective and personal preferences may vary.We'd also like to mention that our rates are in line with the services offered, especially on a Friday night during high season. We strive to provide excellent value for our guests, and your feedback helps us ensure we meet and exceed expectations.Thank you for choosing DREAMCATCHER by DW, and we hope to have the opportunity to welcome you back for another delightful stay in the future. If you plan to return, please feel free to communicate your preferences in advance, and we'll do our best to accommodate your needs.

Thank you for sharing your experience with us! We're delighted to hear that you enjoyed the quiet, peaceful, and relaxed atmosphere of our property. Your recommendation means a lot to us, and we regret that your stay was only for one night. We hope to have the pleasure of hosting you for a longer period in the future, giving you more time to fully immerse yourself in the tranquil ambiance and enjoy all the aspects that make our property special.We appreciate your kind words and look forward to the opportunity to welcome you back for an extended and memorable stay.

Dear Amy, thank you for your wonderful review, we hope to have you back soon!

Dear Timothy,Thank you for taking the time to share your recent experience with us. We sincerely appreciate your loyalty and are grateful for the opportunity to address your concerns.Firstly, we would like to express our regret that your recent stay in the Dreamcatcher Suite did not meet the high standards that you, and we, expect. We sincerely apologize for any disturbances caused by noise from the kitchen area and any inconvenience during breakfast service.We understand how important a peaceful and comfortable stay is, and we are taking measures to minimize any disturbances that may affect our guests' experience.Additionally, we apologize for the confusion regarding the coupon for free breakfast and the miscommunication between our front desk and kitchen teams. This is not reflective of our usual standards of service, and we appreciate your patience in this matter.We have taken immediate steps to ensure that our team members are aligned in providing accurate and consistent information to our guests.Please be assured that your feedback has been shared with our management team, and we are actively working to make improvements to enhance the overall guest experience. We genuinely value your input, and we hope to have the opportunity to welcome you back and provide you with the polished experience you enjoyed during your previous stay.If you have any further concerns or if there's anything specific you would like to discuss, please feel free to reach out to us directly. We appreciate your understanding and the chance to rectify these issues.Thank you for choosing to stay with us, and we look forward to the possibility of hosting you again with an improved experience.

Jonathan, thanks for your review.

Dear Luis Orlando, thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for any disturbance you experienced due to noise in your room.At DREAMCATCHER, we take great pride in providing a comfortable and relaxing environment for our guests. While our walls are constructed with poured cement to offer solid soundproofing, we understand that individual preferences and sensitivities may vary, and occasional sounds might still be noticeable. We appreciate your understanding on this matter.In an effort to address concerns related to noise, we have implemented quiet hours from 10 pm to 8 am. Our 24/7 front desk and our virtual concierge team are always available to assist and are more than happy to enforce these quiet hours if needed. We encourage our guests to reach out to us immediately if they encounter any concerns, such as noise disturbances, as we genuinely want all our guests to have a restful stay.To further enhance your comfort, we provide complimentary earplugs in each room. We understand that light sleepers may find these beneficial in ensuring a peaceful night's sleep. Your feedback is invaluable to us, and we are continuously working to improve our guests' experience. We appreciate your patronage and hope to have the opportunity to welcome you back in the future for a more enjoyable stay.

Dear Luz, thanks for your review.