Ratings based on 295 Guest Reviews
Hear it directly from our travellers
3.9 Room cleanliness
4.1 Service & staff
3.6 Room comfort
3.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Feb. 1, 2024 on Expedia
Great stay here. Will be back.
Comment from Hotel Management
Feb. 1, 2024 by ASTRID, Hotel Management
Dear Parish, we appreciate your feedback and will looking forward to wellcoming you soon, Hasta la Vista
by A traveller
Posted Jan. 31, 2024 on Expedia
Comment from Hotel Management
Feb. 1, 2024 by ASTRID, Hotel Management
Dear Mathew, thanks for your review.Your feedback is important for us, best regards
by A traveller
Posted Jan. 27, 2024 on Expedia
Comment from Hotel Management
Jan. 28, 2024 by ASTRID, Hotel Management
Dear Jessica, we appreciate your feedback. Looking forward to see you again in the Future, Hasta la Vista !
by A traveller
Posted Jan. 25, 2024 on Hotels
Comment from Hotel Management
Jan. 26, 2024 by ASTRID, Hotel Management
Dear Jose,thanks for your feedback, looking forward to your coming back again, saludos,
by A traveller
Posted Jan. 25, 2024 on Hotels
I was here for a four day stay. The staff was friendly and provided good service. Very disappointed with the management. Upon checking in, i was billed a $126 "destination fee" that my friends were not billed. When I inquired , I was informed it was because I made my reservation with Hotel.com. He said my friends paid when they checked in. We traveled together, we made our reservations together prior to coming here and I checked with them to checj their credit card account. They were not billed the fee. Then, I had no hot water for my entire stay. Again, I inquired. The second time I inquired I was informed it was a known issue for my room. The third time I inquired which was the day before we were leaving, I was offered to take a shower in another room. Other words, I would need to take my things to another room to shower, and then go back to my original room.
Comment from Hotel Management
Jan. 25, 2024 by ASTRID, Hotel Management
Dear Guest, thanks for your feedback , we ll notify on your remarks accordingly, saludos
by A traveller
Posted Jan. 23, 2024 on Expedia
Comment from Hotel Management
Jan. 25, 2024 by ASTRID, Hotel Management
Dear Carol, thanks for your review, we appreciate your feedback, saludos,
by A traveller
Posted Jan. 21, 2024 on Expedia
Not a good experience at all, noisy, dirty, staff at desk charged me double and made it very difficult to get that raefund making me come back to to hotel two days later and paying only cash. They did not even offer a free drink as compensation.
Comment from Hotel Management
Jan. 21, 2024 by ASTRID, Hotel Management
Dear Elias, we are very sorry that your experience was not as planned. We apologize for inconveniences, saludos,
by A traveller from Penticton
Posted Dec. 27, 2023 on Expedia
Very helpful, friendly staff, the room and hotel area very clean and comfortable. The bed and pillows were great! Beautiful ocean views! Lovely location! We would stay here again. Thank you!
Comment from Hotel Management
Dec. 29, 2023 by ASTRID, Hotel Management
Dear John, we are delighted to read your comments and as now we are family, come back any time, Hasta la vista!
by A traveller
Posted Dec. 23, 2023 on Expedia
Comment from Hotel Management
Dec. 23, 2023 by ASTRID, Hotel Management
Dear John, thanks for your rating. We appreciate your feedback. Looking forward to host you again, Merry Christmas,
by A traveller
Posted Dec. 18, 2023 on Expedia
Great Location, Beach Front
Comment from Hotel Management
Dec. 18, 2023 by ASTRID, Hotel Management
Dear Enrique , thanks much for your review. We apppreciate your feedback and look forward to see you in the future
