Ratings based on 916 Guest Reviews
Hear it directly from our travellers
3.7 Room cleanliness
3.5 Service & staff
3.6 Room comfort
3.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
OK except for the shower
Posted Feb. 28, 2024 on HotelsThe motel was fine for everything except... the shower was barely warm and had low pressure. Our stay was for two days and I figured it might have just been the time of day, the it was the same both days at different times. When we checked out I asked about it all I got back was "did you turn the handle all the way to hot"?
Not sure if it was because we were on the 3rd floor or what but I expected something better for a response. I would stay here again if the shower was the proper temperature but otherwise not. And yes I did try the sink too and the "hot" water was barely warm.
Comment from Hotel Management
Feb. 28, 2024 by Anne, Hotel Management
Hi, I'm so sorry about your previous stay in regards to hot water issue. I will make sure to let my maintenance check on it. will also re-train staff how to response the proper way.
by A traveller
Posted Feb. 28, 2024 on Hotels
by A traveller
Posted Feb. 26, 2024 on Expedia
by A traveller
Basic
Posted Feb. 26, 2024 on HotelsOverall convenient and reasonably priced. Room condition, while not dirty, could certainly use some general repairs. Customer service, while not rude, was not exactly welcoming.
Comment from Hotel Management
Feb. 26, 2024 by Hotel Management, Hotel Management
Dear Guest, Thank you for reviewing our hotel. It is nice you had a pleasant stay. We appreciate you pointing out specific items you loved and areas where we can improve. However, we are sorry for the issues you encountered. We are evaluating the instances you mentioned, as we are committed to offering better service for our guests. Our front desk is always to help you. Considering our positive highlights, please stay with us again so we can provide you with a more satisfying experience. Sincerely,Hotel Management
by A traveller
Going downhill
Posted Feb. 24, 2024 on HotelsI have stayed here before and left a positive review. The check in was painfully slow because an irate tenant was shouting about her terrible room and a second was trying to check out early because "nothing was working". We were told our double queen was not available, simply because 3rd party services "just hand out rooms without checking that we have them". We were "upgraded" to a king with double sofabed, but there were no pillows available for the double ("it's okay, you have 4 on the king"). I noted our dog would be with us when I booked but they were grumpy they had not been informed. The bathroom had moldy caulk and ants. I sure hope this place can turn around because it used to be great value and perfectly fine. I doubt we'll be back to try it again however.
Comment from Hotel Management
Feb. 25, 2024 by Hotel Management, Hotel Management
Dear Stephanie, Thank you for sharing your recent experience with us. We are genuinely sorry that your stay did not meet your expectations, especially considering your positive past experiences with our hotel. Your feedback is crucial in helping us identify areas for improvement, and we will address the issues you encountered. We are committed to regaining your trust and ensuring that your next stay with us exceeds your expectations, just like your previous visits. We value your loyalty and hope to have the privilege of welcoming you back soon.Sincerely,Hotel Management
by A traveller
Posted Feb. 24, 2024 on Expedia
To be honest, my wife and I disliked this hotel, there are many things that need to be repaired, the hotel is old and smells bad, the carpet is dirty, the bathroom needs repair, the elevator is in poor condition, the pool was closed. no more stay america
Comment from Hotel Management
Feb. 24, 2024 by Hotel Management, Hotel Management
Dear Sergio, Thank you for posting your review. We regret not giving you an exceptional experience during your stay. Our aim is to provide quality service; therefore, we are disappointed that this was not your experience. Our housekeeping team is already at work checking the room you were allotted. Please give us another try the next time you are in the city for a better experience. Sincerely,Hotel Management
by A traveller
Posted Feb. 23, 2024 on Expedia
No coffee maker in room for one night stay
Comment from Hotel Management
Feb. 24, 2024 by Hotel Management, Hotel Management
Dear Bradley, Thank you for choosing us and sharing your recent stay experience. We are glad you had a pleasant stay. However, we are sorry for any discomfort caused in the room. Our front desk can help make your stay better. Thank you for staying with us; we would love the opportunity to welcome you back soon. Sincerely,Hotel Management
by A traveller
Posted Feb. 23, 2024 on Expedia
by A traveller
Posted Feb. 22, 2024 on Expedia
Big lie with this reservation. It says the breakfast was included. But actually it was not.
Pool was not available.
The public restroom located at the 1st floor was not available to be opened with the room key card. When I asked for help, no one at the front desk to assist me.
When I requested to do a room cleaning service,the front desk told me I had to request one day ahead with BERY RUDE attitude.
I said how about providing some clean lines that I can change by myself, the staff just handed me the lines and asked me to bring to the room while I had my hands full with some coffee and water cups.
The worst thing ever was after I stripped the bed sheet, there were bloody spots on the mattress cover which was covered by the bed sheet.
The 3rd day morning they even had no more coffee at 8am and no more hot water, when we tried to ask for help, no one was available AGAIN!
The website should REMOVE the Breakfast included!
This is the worst experience and worst service we ever had!
Comment from Hotel Management
Feb. 23, 2024 by Hotel Management, Hotel Management
Dear Jing, Thank you for choosing us and for sharing your comments. We regret the experience you had to suffer on this visit. The events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please allow us another occasion to host you and give you the flawless stay you deserve! Sincerely,Hotel Management
by A traveller
Posted Feb. 14, 2024 on Expedia
Try to stay anywhere else first!! Our check in was delayed from 3:00 to 5:00, and upon check-in, the manager was crass and swearing at both her coworkers and another guest. When we got to our room, it was disgusting. Pet hair from a previous guest everywhere, mold covering the shower, and bugs crawling in the carpet! When I asked to change rooms- they said they were fully booked. When I asked for a refund so I could stay at a different hotel, they said they have a no refund policy and that I had to “tough it out”. At night, it doesn’t feel safe and I felt I had to bring protection with me. Laundry facilities were disgusting and mostly broken. Every staff member I spoke with was rude or short tempered. Overall, this was a horrible stay! I would truly try to avoid staying here at any and all costs!!!
Comment from Hotel Management
Feb. 15, 2024 by Hotel Management, Hotel Management
Dear Stephanie, Please accept our apologies, as we never mean to disappoint our guests in any way. We always aim to provide every guest with the excellent experience expected of us. However, after reading your detailed feedback, we sincerely apologize that we could not make that happen for you. We realize that no explanation of these issues can change your recent experience. Still, please rest assured that we will take appropriate measures to address these problems to ensure future guests are not similarly impacted. We are wholly committed to regaining your trust and confidence, and we hope you give us another opportunity.Sincerely,Hotel Management
